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  • Customers like
    • Layout of the camper 13
    • Layout of camper 9
    • Trailer tows nicely 5
  • Customers don't like
    • Poor construction 15
    • Response from keystone 13
    • Quality 11

Have product issue with my rv and customer service issue with selling dealer Holiday World of Dallas.A/C unit not working and can't get in touch with anyone at the dealership to call me back to help resolve this issue. Add comment

Have our Keystone Sprinter Campfire we purchased from Ron Hoover RV Rockport Tx in the shop right now (not with them) having issues with Slideout, had floor problems (fixed), jerking when pulling it in, now saying tried things Keystone said to try, didn't completely work so told them another thing to try. If these don't work will Keystone replace our trailer with another one calling it a lemon. I know the RV place we have it are doing all they can to get it to work right. Read more

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My wife and I purchased a 2015 keystone cougar 333mks last year. Our first trip out we noticed some things that needed repair. The molding on the dinette slide out was not even secured. There was a lump under the carpet in the bedroom. One outside speaker was not working. The fridge would not work on gas. The shower had very low water pressure. When we got home we set the camper up to inspect again and make a list, this time as we put the slide out a screw from the couch ripped the linoleum floor. They used 2 inch screws to secure the couch... Read more

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2016 Impact Toy Hauler. Brought it home and started noticing water stains on ceilings and clear gloss drip marks on all wall panels. Keystone says that is cosmetic and "by design". They have a vendor problem and I have to prove they are water stains. Cosmetic defects don't concern them! This is my first time buying a new RV - never dreamed I should have examined for defects on walls and ceilings that don't appear at first glance on a brand new unit! Terrible workmanship! If these are not water stains, Keystone needs to compensate me with a... Read more

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100% FULL

I have a 2013 Outback with the same issues. Not only is the front clear coat hazing and looking terrible, the lights at the top of the cap (running lights) where the recess is molded, is cracked above both lights. The passenger side (when towing) is cracked completely while the driver side is just starting to show a crack. I will not waste any more of my hard earned money on such sub par manufacturing. I will continue to blaze down the road with my faded paint and when asked how old is your trailer, I will tell them the truth! Read more

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I have a 2014 Cougar And the roof started lifting, they said it's my fault for not servicing the roof and caulking every 6 months, not impressed with there workmanship Add comment

First time out with the RV: 1. Cable for the Cable TV was not connected correctly 2. Screws fell out of the shocks that hold the storage lid under the bed (wrong screws were used.) 3. Wrong staples to hold carpet down in the bedroom so they stuck in your feet as you walked barefoot 4. The powered jacks were installed backwards - press lower and they would raise etc. 5. Shelf in the pantry was not properly attached so it fell completely off. 6. Toilet installed in the wrong place so if the lid is up you cannot open the sliding door from the... Read more

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I have a 2014 Fuzion 310. Have had heater problems, electrical problems, shower leaks into storage, back escape glass came out, wall strips coming off, had to have all insdude doors replaced because they were peeling,vacuum was mounted with only one screw. I could go on an on but tired of typing. Add comment

I bought a brand new Keystone Bullet ultra lite on June 23, 2015. I have had this camper back for repairs at least 5-6 times for basically falling apart while driving down the road. the fender skirt on the driver side peeled off due to what was described as screws being too tight, they did fix this once at no charge, however; after falling off again they refuse to replace it a second time, although still under warranty. the ceiling trim pieces began pulling away from ceiling at 4-5 locations, they did fix this after 3-4 trips to the repair... Read more

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I have a 2014 Keystone Outback that has the same issue. When I first noticed the fading on the cap, I returned to the Dealer and was told they were well aware of the issue and had redone several other units. They took my unit in and with the Manufacturers authorization, they repaired the fading. It looked new again. I left thinking what great service I had gotten. Within 2-3 months I began to notice the fading again on the front cap. I returned to the Dealer and after a few weeks of them conferring with the Manufacturer, as to how they would... Read more

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