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1.8 Based on 178 reviews
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  • Customers like
    • Layout of the camper 14
    • Layout of camper 10
    • I liked it till the gel coat faded 6
  • Customers don't like
    • Quality 16
    • Poor construction 16
    • Response from keystone 14
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keystone has a 30 month warranty on the front cap. why did they not fix some of them. and some they did. my front cap is fading i have a request sent in to get my cap fixed now im wondering if they are going to give me trouble with it .has anybody tried to get a class action suit going agents keystone for the front cap fading it sounds like this is a common thing and keystone needs to fix them all.i will let you know if they fix my cap .i know... Read more

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I have a 3 year old Hideout made by Keystone. My first year I hadany issuea I thought got dealt with but a leak iny pass through has created my whole cubbies and the floor on the other side of the bed to be rotten. 3 years old and now there is no warranty left and they will not even acknowledge any fault! I have recommended this brand to many people and they bought it. I am so mad that they will not stand behind their product! This is not the... Read more

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Bought brand new 5 fifth Montana,used it 3 months rest of time getting warranty work done. I get it back to use this year and all warranty wasn't fix. Buy a $50k plus camper and patch the floor so it looks like ***,staples coming out of roof and denied warranty. Alls I get is the run around. Iam sick of it calling a attorney

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Yes I have a 2015 Montana high country, I bought the Montana because for years before they had a good name for their good quality, stood up tall, people was proud to have one. Well I can't say that now ! So now this new 2015 Montana has spent more time the shop trying to get them to fix and warranty things and it's always some big lie or excuse on why they can't warranty this or that. the Staples in the roof popping out. the rear AC not working,... Read more

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We also purchased brand new Cougar and first day on the road outside window seal came out, the metal part around fireplace fell off, the handle on the antena fell off. We are full time RVers now and first week in the camp main slide started skipping and would not close completely. Called dealer and Keystone to ask what to do - no one returned our calls. We limped to the nearest dealer and are now camping on the parking lot. Keystone is taking... Read more

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Keystone Rv - 2011 Keystone Springdale Corrosion
1 of 12

I have a 2011 Keystone Springdale 29 RLS travel trailer and found corrosion holes about 2 inches from the roof and about 2 feet from the front of the camper on the right hand side, also on the right hand side near the front there is corrosion starting to peel the paint in a few areas. On the front, left hand side there is corrosion forming under the paint and starting to peel the paint. This camper has never on a beach area. Is this common... Read more

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we bought our sprinter brand new and after a week the wood panel on on the refrigerator door came crashing down on my big toe and broke it. This panel weighs about 25 pounds. After the dealer sent us to the manufactures of the refrigerator then said dealer sent us to the dealer of the Keystone and said dealer sent us back to the dealership where we bought it, Campers World in Chichester NH. I told them when I go to the lawyer they won't care... Read more

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Blown orig. tire on my cougar 25rls damaged wheel well area. Going to take 3 months to ger parts from keystone. Extremely poor customer service. Not to mention poor quality orig. tires that were less than 3 yrs old with good tread. Also, had to replace refrig. Door with cracked hinge. Domestic claims that it is a keystone problem as the wood insert they used to meet that in cabinets is too heavy for the door. Keystone in unwilling to take... Read more

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The WORST QUALITY AND CUSTOMER SERVICE I have ever experienced. Read more

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I have a 2014 Keystone raptor toy hauler. only used this thing about 8 times and when not using it I keep it in my shop. SO there is really no weather conditions on this other than the 8 times I used it. used it this past weekend and when I got home the from 4 feet of the rubber sections of roof came out from under the track and ripped it back about 4 feet. I went to Keystone and asked about the 12 year roof warranty and its nothing. they... Read more

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