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1.8 Based on 197 reviews
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  • Customers like
    • Layout of the camper 14
    • Layout of camper 10
    • Not good so far 6
  • Customers don't like
    • Quality 17
    • Poor construction 17
    • Response from keystone 15

Wrote extensive list of my problems. Not sure it was sent, as it appeared lost in cyber-space Advise if it was not received 1, Leaky Water Tank 2. Musty Smell Bedroom 3. Refrigerator quit more than once 4. Loss of food and cancelled camping 5. Blown fuse extending awning 6. Flush tank (blk. water) kinked hose 7. Had to rebuild it my self to empty 8. Bedroom door falls off 9. outside grill has totally wrong connections, NEVER used 10.... Read more

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The dealer has tried to fix all of our problems, Including, Water tank leaked, still have musty smell in bedroom. Refrigerator quit, spoiled , food a few times, as it worked off & on, Bedroom Door falls off roller, still. Extremely noisey furnace, dirt from factory. fuse blew every time opened awning. flush out for black water tank had kink, so did not work till fixed, outside grill had totally wrong connections, have never used this yet. ... Read more

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I purchased this 5th wheel toy hauler new march 2016 it is 2015 list price is $100,000.00. Had a problem with my self leveler system. had to take the cKeystone amper to a deal that Keystone said they were an approved service company. they fixed it. the brain in the back was installed back words cost me over $300.00. send a bill in to Keystone and still l waiting for payment. I have had the airconditioner cut a hole in the roof liner. the... Read more

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PER MY EXPERIENCE AND OPINION, I AM VERY DISAPPOINTED WITH KEYSTONE AND WILL NOT BUY ANOTHER!!!!!!!

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We bought a 2017 bullet premier 29 ft rear kitchen had it a month. Was woke up at 230 in the morning by the fire department. The trailer was engulfed in flames faulty wiring. We used it three times. We could have been in it sleeping, we live in montana, could have been very tragic for many.

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We purchased a 2015 Keystone Montana in December 2015 and had issues with the unit before leaving the dealer. The slide which has the stove and refrigerator will not come in properly. It will turn sideways, pops and brackets will break. We have had the RV in the shop three times for the issue and they fix and the next time taking out camping the same problem occurs. We are currently in Texas Lemon Law suit but each time we have a hearing date... Read more

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I'm having the same problem with the paint "oxidation" and I was told that I'm out of the warranty period on a 2014 model! I've spoken to others with this problem and I'm wondering whether a class action suit would be a good deterrent to this negligent response in the future.

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had nothing but problems with this 5th wheel, broken rim flat tire when picked up, awning not attached correctly, water pump didn't work, humming from the lights, no condiment holders in the refrigerator doors , shades did not work , molding off of storage door and storage door did not close properly, have it back to the dealer 3 times so far and air conditioner will not hold temp even though dealer says no problem , I thought they were high... Read more

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We have had nothing but run around's with keystone as they would not stand behind there product. Our Hideout is only 3 years old and the siding is coming off and we only used it about 10 times ! We even have the extended warrenty by the way don't get don't cover nothing. The service department was awful and went to get it and found out one of there workers hit it and we found it wont be back there at least now its fixed and we can fix the rest... Read more

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Biggest garbage pit l've ever owned

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