1.9
  • Layout of the camper2 votes
  • Layout of camper1 votes
  • Poor construction2 votes
  • Terrible1 votes
  • Response from Keystone1 votes
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  • 1 day ago
  • Dealers
  • 2015 Cougar Xlite 26Rls
  • 40

We went to pick our 2015 cougar Xlite up this past weekend. When we went to leave the dealership. I checked the brakes before we left, they did not work. The dealer checked the brakes and pulled the hubs. The one brake was burnt and one hub was destroyed. The other brakes were not working. This had to be done at the factory. They could not have been inspected. The deliver drive had to know... Read more

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  • 1 day ago
  • Dealers
  • Bend, Oregon
  • Bullet Trailer
  • 49
  • REVIEW RATING 4/5

Unless the vents and a window or two are opened to the breeze, the smell of the glue used in construction is too powerful to breathe. Not a word in return to my questions to the dealer. When I offered to sell it back, they wouldn't take it at any price. Something in the electrical system also drains the batteries in about 12 hours, making it useless as a back country camper for more than a couple... Read more

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  • Feb 27
  • Dealers
  • Saskatoon, Saskatchewan
  • 2013 Keystone Sprinter
  • 162
  • REVIEW RATING 4/5

We bought a new 2013 Keystone Sprinter travel trailer last spring and due to unforeseen circumstances we never even hooked our truck up to it,however we had it set up in the yard.Every time it rained the window beside the bed leaked and got the floor wet.Now the light on the hitch jack comes on by its self and kills the battery,dealer says that is impossible!One register was damaged before we... Read more

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2014 Fleetwood Montana High Country 34 ft. 5th wheel...2nd week out and our air compressor stopped working! Great, it happened in Florida Now we have to see if this can be serviced somewhere. Add comment

  • Feb 22
  • Dealers
  • Rapid City, South Dakota
  • Keystone Cougar High Country 321Res
  • 119
  • REVIEW RATING 4/5

In April 2014 I replaced at my cost of over $300 the top cable on north end of kitchen slide in a Cougar High country 321 Res. Same cable is now broke again and had to use racket strap to bring slide back in. Why? We just started on a 3 month trip and this happens. Also in April of 2014 the shore power cord burned out and took the convertor with it. Cost over $800 to get this fixed. The toilet... Read more

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  • Feb 16
  • Dealers
  • Richardson, Texas
  • Trailer
  • 430
  • REVIEW RATING 5/5

I have been looking at higher end travel trailers and found these Outback 326's to be quite nice. after reading these nightmares I am convinced that this is no coincidence or few disgrunteled purchasers. I will not be buying anything from Keystone, thats for sure. It is too bad that theis industry is largely unregulated and that it is likely one will be hurt in the transaction. I had a newmar... Read more

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  • Feb 03
  • Dealers
  • Riverton, Wyoming
  • Raptor Rv
  • 1
  • 1
  • 211
  • REVIEW RATING 5/5

All of the faucets leaked, pump on gas hose leaked. Had in four times for repairs. I finally ordered New pump and installed myself, as for the faucets they finally sent them to me and I replaced myself.Out Side screws all loose, which made the sides flap in the wind. Floor started lifting and cracked the linoleum, they would not fix it. I Would not recommended the Raptor Toy hauler to anyone. Read more

Was this review helpful? 2 0

  • Feb 01
  • Dealers
  • Katy, Texas
  • 2014 Keystone Alpine
  • 690
  • REVIEW RATING 5/5

I have to many complaints to list. This company was highly recommended and has been a night mare. We are on the road with the unit a 2014 Alpine have had to fix many items our shelf shower faucet which was so bad it was leaking in the wall coming out in kitchen. Had to dealer for water leak in garage was not fixed is worse now. This morning pulling out to move to another town the handle for the... Read more

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  • Feb 01
  • Dealers
  • Austin, Texas
  • 2014 Dutchmen Aerolite
  • 1
  • 1
  • 304
  • REVIEW RATING 5/5

Bought brand new and leaks every time it rains. There have been numerous problems and keep getting same old answer "we'll fix it". Outside refrigerator had to be replaced, shower leaked and had to be redone, leaks under sink, venetian blind broke when we bought it, etc. Last dealer repair person said nothing he could do and talk to Keystone. Rep looked at it said it was defective. Cabinet... Read more

Was this review helpful? 2 1

  • Jan 30
  • Dealers
  • 3
  • 3
  • 417
  • REVIEW RATING 5/5

How about the direct phone numbers and email accounts of the decision makers at Keystone. Don't bother with the generic customer service number, they can't/won't help you. As long as you are persistent you will get the results you are looking for and entitled to. Their hopes are that you will get frustrated and just go away. They have decreased the quality and workmanship of the units over... Read more

Was this review helpful? 3 1

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