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  • Customers like
    • Layout of the camper5
    • Layout of camper3
    • Free coffee1
  • Customers don't like
    • Poor construction8
    • Response from keystone7
    • Poor quality control7

On our first trip out in our 2016 Keystone, we had no plug on the fresh water holding tank, 2 cabinet doors fell off the hinges, entry door handle broke, emergency brake cable broke, and the wiring for the battery fell off so we were unable to unhook the trailer from our van until that was repaired. Add comment

  • 2 days ago
  • Dealers
  • Sandy Valley, Nevada
  • 56
  • REVIEW RATING 4/5

Poor service at camping world Las Vegas Rv. We bought it there. We've had it two months and now the dealer has had it for over a month. Waiting on parts they say. What the ***. I've had to make my third payment but haven't had use of it. Tell me keystone why r u not sending the parts to fix the fifth wheel you promised would be fixed within in a couple of weeks. Over a month is bull ***. Fix it... Read more

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  • Jun 22
  • Dealers
  • Spruce Grove, Alberta
  • Keystone Cougar Rv
  • 306
  • REVIEW RATING 5/5

I am currently in the market for a new fifth wheel. Was looking at the 28 footer from Cougar. I am definitely going to look at other products as the last thing you want to happen on holidays is have a problem with your holiday house. When I hear of welding problems, etc, etc. alarm bells go off. I know several good Canadian makers that were forced out of business because they couldn't compete... Read more

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Day after we purchased our 16' Keystone Hideout we had a window leak. One month after owner ship, we in 2nd window leak. Staples are coming out of the ceiling, wrinkles in back room wallpaper. Cabinet door coming off hinges. Add comment

  • Jun 20
  • Dealers
  • Portland, Oregon
  • 2010 Toy Hauler Rv
  • 398
  • REVIEW RATING 5/5

Purchased in 2010 the newest 30' toyhauler. In 2013 we noticed the floor caving in under the sofa. Took it to Camping World and they told us it was dry for due to a factory defect; the area between wheel well and flooring had not been intalled or sealed correctly. When driving in rainy conditions, water was being thrown over top of wheel area into the trailer under the sofa. Keystone, even though... Read more

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  • Jun 18
  • Dealers
  • Barberton, Ohio
  • 2009 Keystone Cougar 29Bhs
  • 220
  • REVIEW RATING 4/5

I purchased a 2007 CougarBHS one owner since owning the front has caved in in one trip water pouring in from anywhere every time it rains. I cant open the bathroom cabinet because it smells like the sewer is in there. I don't understand why the quality is so bad on this unit. I have spent a ridiculous amount repairing and replacing sinks and valves. The awning broke first time I used it. No... Read more

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  • Jun 15
  • Dealers
  • North Charleston, South Carolina
  • 2010 Keystone Springdale Travel Trailer
  • 2
  • 2
  • 323
  • REVIEW RATING 5/5

I have replaced 15 or so tires on my 2010 in the last 18 months. Really not getting much cooperation with my dealer, Camping World. It is not a tire issue. I have had extensive damage to the exterior due to tire blow outs. All 4 tires not just one. I am ready to take it to the dump. I no longer feel safe pulling it. The tires when blow out have less than 300 miles. It has to be a trailer defect... Read more

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  • Jun 15
  • Dealers
  • Covington, Kentucky
  • 2007 Keystone Rv Cougar X-Lite
  • 173
  • REVIEW RATING 4/5

Bought a 06 Cougar and did nothing but tighten and repair shoddy workmanship. Traded it for a 07 Cougar x-Lite. it was worse. The bathroom door wouldn't stay closed, the medicine cabinet was installed 1/8 inch off level, storage door on the dinet was crooked due to a faulty hinge and if you plugged in a toaster while using the air conditioner, it would blow the circuit. To add insult to injury,... Read more

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  • Jun 14
  • Dealers
  • Seattle, Washington
  • 2014 Keystone Alpine 3600Rs
  • 434
  • REVIEW RATING 5/5

We have a 2014 Keystone Alpine which we bought brand-new in January of 2014. The Model is 3600RS. Since buying the 5th wheel, we have had a lot of different problems including the following: - 2 slide leaks - Sewer and grey tank drain handles jammed up and, upon replacement by the dealer, a major sewer leak occurred which saturated some electrical wiring in the underbelly which means our front... Read more

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  • Jun 13
  • Dealers
  • Pageland, South Carolina
  • 2013 Outback 312Bh Bunkhouse Travel Trailer
  • 214
  • REVIEW RATING 5/5

I have a 2013 outback 312 BH. I take good care of what I own but this model has Excessive major issues and This unit is a complete lemon. 1 heater stopped working 2 AC motor locked up and not working 3 oven knob locked up and not working 4 awning motor stopped working 5 water pump motor not working 6 fan motor and bathroom stop working 7 toilet will not always shut off and will overfill... Read more

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