We saved for over 4 years and paid cash for a 39' 5th wheel and took it out 4 times and had to limp it back to Camping World in Syracuse.
The repair service department has been incredibly good and leaves their customer service department in the dust. The manager there thinks sarcasm is a way to schmooz the customers and passes the buck back to the service department every time we've called about something else that has gone wrong with this.
He puts me on hold for so long I that I get disconnected. Call me back? He doesn't know how. I can't help believing that if I hadn't paid CASH for this, I'd have been treated completely differently". We've had to cancel 7 camping dates and come back after 1 day for 2 of the 4 trips/. Once we even had to sleep in it with all 3 slides shut because they wouldn't open due to constantly blown fuses.. He tells me that the warranty is in place for issues like this/. WHO CARES if you're completely covered if you never get to use the camper for a full weekend without major issues with it???
It's a lemon, electronically and in quality and they won't refund us our money or give us a new one, or refund all the trips we've paid for and lost". Initially it wasn't just a KEYSTONE issue, now it's CAMPING WORLD issue:.
This is the very last time that I'll EVER deal with either company;. Teton and Sunline might have gone out of business but the quality is worth going after|. What's the sense in having a brand new unit if it's in the shop all the time? If we have to take this unit back, it'll be on the market 15 minutes later. 127e4be
The repair service department has been incredibly good and leaves their customer service department in the dust. The manager there thinks sarcasm is a way to schmooz the customers and passes the buck back to the service department every time we've called about something else that has gone wrong with this.
He puts me on hold for so long I that I get disconnected. Call me back? He doesn't know how. I can't help believing that if I hadn't paid CASH for this, I'd have been treated completely differently". We've had to cancel 7 camping dates and come back after 1 day for 2 of the 4 trips/. Once we even had to sleep in it with all 3 slides shut because they wouldn't open due to constantly blown fuses.. He tells me that the warranty is in place for issues like this/. WHO CARES if you're completely covered if you never get to use the camper for a full weekend without major issues with it???
It's a lemon, electronically and in quality and they won't refund us our money or give us a new one, or refund all the trips we've paid for and lost". Initially it wasn't just a KEYSTONE issue, now it's CAMPING WORLD issue:.
This is the very last time that I'll EVER deal with either company;. Teton and Sunline might have gone out of business but the quality is worth going after|. What's the sense in having a brand new unit if it's in the shop all the time? If we have to take this unit back, it'll be on the market 15 minutes later. 127e4be
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