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1.8 Based on 232 reviews
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  • Customers like
    • Layout of the camper 15
    • Layout of camper 11
    • Not good so far 7
  • Customers don't like
    • Quality 18
    • Poor construction 18
    • Response from keystone 15

Ok now that we've spent several thousand dollars making repairs to our 2010 keystone sprinter I would like to warn other potential Keystone customers about purchasing their products. The issues with our camper stemmed from a leak in the roof which Keystone would not help with in any way! We and the owner of the dealetship that did the repairs made MULTIPLE phone calls to try and get some help paying for this issue. The owner of the dealership... Read more

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Purchased our couger in 2013 being told was best we could get to move to colorado. Polar package was supposedly perfect because of cold weather here. Our water pump froze and busted, our pipes will not thaw, the doors and windows freeze shut all while the furnace tries to keep up with cold. When we were told polar we expected some insulation but as it is we are freezing to death! My family had a keystone when i was young and we loved it so what... Read more

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I have a 2014 Keystone Outback that I love. After a year and a half noticed the front black cap starting to fade. Keystone knows they have a problem. Contacted Outback, they came back saying I'm out of the 1 year warranty and will not do anything about it. Took camper to selling dealer and they took photos and sent to Outback. They got the same response. $35000.00 and my Outback looks like ***! I also had paint protection installed when I bought... Read more

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I would not recommend this company or the trailer itself. We bought it new to live in while we are building our home. We paid $3,000 for an extended warranty so we wouldn't have to deal with any repairs. WELL, neither Keystone or Holiday World of Dallas will come to the RV park to fix our awning which is stuck out and we can't move it. The only way it is possible to get any service is to bring it to a dealer. If we had of know this we would have... Read more

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Poor construction.my 2015 colman camper leaks and has black mold and keystone and camping world of syracuse. Hung me out to dry.no one wants to take responsibility for poor workman ship. So i have a camper that is financed thrue my credit union.and cant ever use it again.so i got stuck with a payment and cant use the camper.so it sits at camping world rotting away Thanks for not stepping up to the plate and doing the right thing and replace or... Read more

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ON JAN 27 2015 I ETHEL SHADE BOUGHT A 2015 KEYSTONE MOUNTAINER 5TH WHEEL 331RLT. AT FIRST WE THOUGHT IT WAS SO BEAUTIFUL. AFTER GETTING IT TO OUR LOT IN LAKE CITY, FLA WE FOUND OUT THE NEW MICROWAVE DID NOT WORK. IT TOOK 4 MONTHS TO GET A NEW ONE. THEN OUR REFRIGATOR WENT OUT AND WE HAD TO GET A NEW ONE. NOW THE AC HAS BURNED UP SO NOW WE HAVE TO GET A NEW ONE. THE CAMPING WORLD OF LAKE CITY HAS BEEN KIND TO... Read more

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Keystone Rv - Keystone Fuzion - Poor Decal Quality
1 of 3

I see there are others who have this same poor decal quality experience. My trailer is awesome on the inside but looks like trailer trash from the outside and is humiliating to take into the public camping spaces.I would think that Keystone would be embarrassed that their product is being advertised as I travel all over the U.S., that their exterior quality is so poor. I have had other Fuzion owners stop by and share their own complaints... Read more

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Unfortunately I bought a new 2012 Keystone Cougar 309 RLS 38 foot trailer. This is the worst piece of junk I have ever owned . My first bad experience was when I flushed the black water tank and found out it was not hooked up results wet bedroom. The windows on this unit are are very poor quality .Here is a list of problems I have had . Air conditioner does not work . remote control for lights stopped working. 4 ceiling lights had to... Read more

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PLEASE GET THE WORD OUT. Sun Fade after 1 summer in Ohio This is from LISA CALDERON AND COMPANY @ Keystone: She says chapter 15 states some thing about talking down to people and not seeing the real issue. Its called cheap, freeloading, company... I'm not buying her story with the camper I bought from Gary, the Iraqi veteran. I really appreciated the effort he made to sell this camper to me and his service TO THE COUNTRY. I enjoyed hearing how... Read more

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We bought a 2016 Fuzion 385 brand new 3 months ago. Before we took it camping the transfer switch went out, the front Ac leaked condensation all over our bed, 3 of the blinds broke, the starter on the generator went out, the dead bolts on both doors don't work, a weight bearing leg on the lower bed in the garage was missing and one of the auto leveling jacks is leaking oil. I contacted keystone to see if it was possible to have a company of my... Read more

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