We purchased our new Passport travel trailer in May from Curtis in Aloha, OR, and have been very disappointed with the workmanship. It is a 6 hr drive from our home to Curtis so very difficult to get them to address our issues with their appointment/diagnosis/repair...Read more
I didn't like
- Poor quality
- Poor quality control
- Customer service
We purchased a 2017 keystone hideout 27DBS camper new. When leveling it with jackets the door will stick. When trying to open the door it will not open and you can see the upper part of the door is twisted out. To get the door to line up you can not use any jackets...Read more
Since I purchased this I have serval problems with it The slide outs keep coming out when I'm driving, the outside shower never worked, the window just cracked in a million pieces nothing hit it, it just shattered when I was sitting there now I have a leak under the...Read more
Keystone Rv - Sound bar tv reception
Outside speakers not even hooked up- dealer fixed. No tv reception on antenna- call into dealer still waiting. Why do you send rv's out with stuff not hooked up?
Keystone Rv - Main slide out 3510 weak motor
Have it in shop they say it seems fine I get it back and don't work also put expensive xylophone coating on to protect paint and decals and front decal is all cracked and fading dealer tells me can't get another decal w t f told they don't make them
Keystone Rv - No quality control
No seal on bedroom window. Soaked bedroom floor. 2 foot square opening in underbelly allowed squirrels to enter trailer. They made it all the way to the bedroom, chewed on everything, even chewed a hole in the mattress. Now after only 3 years I have to replace the gearbox on the bedroom slide, and the list goes on. This is my third and very last Montana.
Keystone Rv - Stay Away
2014 fusion 310 worst camper ever purchased in 31 years of doing this. Spent first 2 months in shop then next 6 months 73% of the time in shop again. We have replaced 9 tires due to blow outs we only drive 62 mph when on road. I am now on side of road with two more blow outs. STAY AWAY from Fuzion piece of *** and warranty sucks as well.
This trailer has only been used 3 times and one of those was when we took it back to the dealer for warranty work. My wife in October 2015 was diagnosed with Charcot of her right foot and had to have surgery to try and repair it they remove 13 bones in her foot making...Read more
Its 2011 195RB, every year we have experienced problems with it, of course all out of warranty. 2 water leaks under the kitchen sink, 2 hoses had to be replaced. Fresh water tank leaked, connector had to be replaced. Shower glass side leaked in one corner had to be...Read more
Bought a brand new 2017 Keystone Raptor with the 14 foot garage. This had been a special order but the people who ordered it decided to go a different route before it arrived. We thought it was our good fortune - instead we are left wishing we had gone a different...Read more
We have a 2014 Keystone Alpine, has about 12000 miles on it, roof is coming loose from the front cap and has large bubbles in it, this we found out after taking to dealer. Was fine earlier this year, we just returned from a 5500 mile trip and had taken it in for an...Read more
I bought this trailer 1 year ago it is a 2015 Kodiak. It is great to look at but not as good as it looks. Less than 3 months had to go into the shop because the slide out would not work. It was there for 3 months and then they pieced the end parts together to get it to...Read more
Bought New 2016 keystone cougar in june 2017 , drove to indiana for work , thought all was good ........... UPDATE , NEXT MORNING ALL of the problems are being exposed ....... BENT FRAME , ELECTRICAL ISSUES , DOOR LOCK DOESN'T WORK , SHOWER LEAKS AFTER EVERY USE ,...Read more
I didn't like
- Poor response and not trying to satisfy the customer
Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one evening I crawled into bed putting my knee on the top of the compartment where...Read more
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