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We purchased our new Passport travel trailer in May from Curtis in Aloha, OR, and have been very disappointed with the workmanship. It is a 6 hr drive from our home to Curtis so very difficult to get them to address our issues with their appointment/diagnosis/repair...
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1.6
I didn't like
  • Poor quality
  • Poor quality control
  • Customer service
#1115068
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We purchased a 2017 keystone hideout 27DBS camper new. When leveling it with jackets the door will stick. When trying to open the door it will not open and you can see the upper part of the door is twisted out. To get the door to line up you can not use any jackets...
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Anonymous
Bill

Visit lci1.com and click the customer service tab. Find the doors thumbnail and in the manuals there will be a entry door adjustment. You will need a small lengthed 2x4. This ...

#1114488
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Since I purchased this I have serval problems with it The slide outs keep coming out when I'm driving, the outside shower never worked, the window just cracked in a million pieces nothing hit it, it just shattered when I was sitting there now I have a leak under the...
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1.0
#1112612
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Keystone Rv - Sound bar tv reception

Keystone Rv
#1099845
Outside speakers not even hooked up- dealer fixed. No tv reception on antenna- call into dealer still waiting. Why do you send rv's out with stuff not hooked up?
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Keystone Rv - Main slide out 3510 weak motor

Keystone Rv
#1088495
Have it in shop they say it seems fine I get it back and don't work also put expensive xylophone coating on to protect paint and decals and front decal is all cracked and fading dealer tells me can't get another decal w t f told they don't make them
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Keystone Rv - No quality control

Keystone Rv
#1085126
No seal on bedroom window. Soaked bedroom floor. 2 foot square opening in underbelly allowed squirrels to enter trailer. They made it all the way to the bedroom, chewed on everything, even chewed a hole in the mattress. Now after only 3 years I have to replace the gearbox on the bedroom slide, and the list goes on. This is my third and very last Montana.
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Keystone Rv - Stay Away

Keystone Rv
#1080435
1.0
Details
2014 fusion 310 worst camper ever purchased in 31 years of doing this. Spent first 2 months in shop then next 6 months 73% of the time in shop again. We have replaced 9 tires due to blow outs we only drive 62 mph when on road. I am now on side of road with two more blow outs. STAY AWAY from Fuzion piece of *** and warranty sucks as well.
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Keystone Rv - 2015  3711FL Left Slide
Keystone Rv - 2015  3711FL Left Slide
This trailer has only been used 3 times and one of those was when we took it back to the dealer for warranty work. My wife in October 2015 was diagnosed with Charcot of her right foot and had to have surgery to try and repair it they remove 13 bones in her foot making...
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2.1
I didn't like
  • So far they seem to not care
#1110869
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Its 2011 195RB, every year we have experienced problems with it, of course all out of warranty. 2 water leaks under the kitchen sink, 2 hoses had to be replaced. Fresh water tank leaked, connector had to be replaced. Shower glass side leaked in one corner had to be...
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Anonymous
Smaski

Minor.All minor issues.The vehicle is 6-7 years old and that's all that is wrong ?I can't imagine what it has been through in that time but your expectations are way out of li...

1.6
#1108302
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Bought a brand new 2017 Keystone Raptor with the 14 foot garage. This had been a special order but the people who ordered it decided to go a different route before it arrived. We thought it was our good fortune - instead we are left wishing we had gone a different...
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Anonymous
Norm

Good luck with Keystone!We own a Dutchmen Denali 2015 and are experiencing the same as you folks. Beside the plumbing and electrical problems, slide out is intermittent, windo...

1.0
#1107774
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We have a 2014 Keystone Alpine, has about 12000 miles on it, roof is coming loose from the front cap and has large bubbles in it, this we found out after taking to dealer. Was fine earlier this year, we just returned from a 5500 mile trip and had taken it in for an...
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#1106047
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I bought this trailer 1 year ago it is a 2015 Kodiak. It is great to look at but not as good as it looks. Less than 3 months had to go into the shop because the slide out would not work. It was there for 3 months and then they pieced the end parts together to get it to...
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Anonymous
Anonymous

While Thor industries owns Keystone rv, keystone does not make the Kodiak trailers. Kodiaks are made by Dutchman rv which is also owned by Thor industries. Thor owns a lot of ...

1.0
I liked
  • Not good so far
I didn't like
  • Poor quality and construction
#1105805
Reply to reviews
Bought New 2016 keystone cougar in june 2017 , drove to indiana for work , thought all was good ........... UPDATE , NEXT MORNING ALL of the problems are being exposed ....... BENT FRAME , ELECTRICAL ISSUES , DOOR LOCK DOESN'T WORK , SHOWER LEAKS AFTER EVERY USE ,...
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1.0
I didn't like
  • Poor response and not trying to satisfy the customer
#1105241
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Contact Keystone Rv

Mailing Address:
Keystone RV Company
PO Box 2000 2642 Hackberry Drive
Goshen, IN 46527-2000
Phone:
(574) 535-2100
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Keystone Rv - Very Disappointed - Won't buy another!
Keystone Rv - Very Disappointed - Won't buy another!
Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one evening I crawled into bed putting my knee on the top of the compartment where...
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1.7
#1104854
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