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Customer service
Product or Service Quality
Value for money

When my wife and I were in the market for a new rig back in

2013, I wanted to buy a used pusher, a 2001 Newmar Mountain

Aire 4095 that had low miles and was in fantastic shape. My

wife was sold on Fifth Wheels, in particular the 2013 Montana


We went back and forth and as many husbands can attest, happy

wife happy life so we chose the Fifth Wheel, only not the

3900FB, we decided on the 3725RL which we thought had the

better layout for us.

We negotiated a good deal and scheduled the rig to be delivered to the campground we lease at. During the walk through I found that the remote control was missing from the rig, they made a mistake they said since it was clearly missing from the paperwork, yet they insisted up until we signed for the rig that it had one, and there's the sign right?

Here is a list of issues from the first month:

1. The LED lights in the front cap started to peel off.

2. We keep losing power via the kitchen island GFI which affects the bathroom and large storage compartment, clicking rest brings it back on but randomly it pops again.

3. The black and gray tank valves are tight and require more effort to pull than they should.

4. The passenger side large storage door looks to be bulging suddenly?!?

5. The kitchen slide is causing a scratch in the kitchen floor, so something, most likely a screw is hitting the floor when we open or close the slide.

6. The pocket door veneer is peeling off.

7. Rear window won't close, the mechanism is bowed and won't


8. AC vent in the bathroom keeps drooping, won't lock into place

9. Shower door where it meets the bathtub isn't caulked so water bypasses it and ends up on the floor

10. Left front hydrolic landing jack is leaking fluid.

11. Landing Jacks pump went bad.

12. There are square staples coming loose in the roof under the rubber.

13. Bedroom phone charging station doesn’t charge phones

14. Bedroom white trim loose above headboard, I pushed it back in but it continues to droop after a few days.

15. Stove has issues lighting one burner on right side

16. Unknown when this happened - Main AC Unit not blowing cold

air, possibly since new.

17. Popping noises from landing jacks.

18. Kitchen counter cracked down the middle

19. Tank mount for drivers side propane broke

It's May of 2016 and the AC still doesn't work, we had to pay to finally get the valves fixed, the landing jacks working, two new hydrolic pumps now with special hydrolic fluid and ZERO HELP FROM KEYSTONE!!!!

The dealer did a bad job repeatedly but after about $4,000.00 out of pocket we are using the rig, so far it's been 3 weeks into this season, the tanks aren't leaking (that we can tell anyway) the valves work smoothly, the jacks work, they aren't leaking, the pocket door was poorly repaired but works and all other items we think are working, we'll see as the season progresses.

The cost to replace the sealed AC unit is $1,800.00, that has to wait.

My recommendation, stay clear from any Keystone product, they don't back them, they don't care about them or you. I will never by anything they sell, which won't bother them but I made the same promise after buying a lemon from GM back in 1983, have never bought GM since, I have bought 16 cars from Ford since then and have never looked back, GM can still suck it, now, so can Keystone, DEAD TO ME.

When we can, we will be selling this to buy a Class A Pusher, I can't wait.

This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $6000. The author is overall dissatisfied with Keystone Rv and uploaded a picture. The most disappointing about 2016 keystone rv montana 3725rl rv from Keystone Rv was customer service and poor quality control Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Keystone Rv.

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You've given yourself quite a headache. Remember, bigger+newer+cheaper usually = big headaches down the road!

I usually hear good things about Keystone, but this has me concerned. All of your problems started within the first month? Maybe you were sold a lemon, but also make sure that you do your due diligence before signing those papers.

It sounds like Keystone has been working with you for quite some time to take care of all of the issues that began after your purchase, just hang in there and be patient!

Hopefully things will work out in time to enjoy it this year. If nothing else, let it be a lesson to never listen to your wife again.

to Anonymous #1164610

I've given myself a headache? How am I supposed to know what is going to go bad before signing??

Keystone has NOT been working with me, they haven't done a *** thing since the warranty expired.

My wife is not at fault here, Keystone is, they built it, she wanted a 5th wheel, Keystone should have built a quality rig, they didn't. This is their fault, not hers.

Austin, Texas, United States #1157469

If you're talking about those roof AC units, if you're being charged $1800, that's about 100% too much. Look at ordering them and having them installed yourself.

to Anonymous #1157833

I got a quote from Dometic for $1,500.00 for a brand new unit, the rest is for labor. I'd love to do it myself however this unit doesn't have a box int the ceiling like most rigs, I have no experience with these types.

Any recommendations would be great.

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