Indianapolis, Indiana
8 comments
Not resolved

I have a problem with the Front cap of my 2014 Keystone Laredo 302BH Fifth Wheel, The Front Cap is oxidizing real bad and the paint is fading off..The factory gel coat paint does not have a UV inhibitor and fades quickly.

The only cure is to re-paint the cap. The front cap is about an 8x8 area in the front of the RV. Keystone RV Company will not cover it. Just my opinion, dealing with Keystone is a waste of time.

Customer satisfaction is not high on their list. The fading started just after the 1 year warranty had expired. Unfortunately this is not an item that Keystone would participate with warranty coverage and Keystone will not cover it. They know this is an issue from a supplier they use.

From what I find on the Internet is that a lot of 2013, 2014 and 2015 Keystone models are all fading. I did find others like Crossroads, Cougar and Jayco are doing the same thing. When you send $ 50,000 on an RV and the front cap fades so bad that it looks like the RV is 10 years old and it’s less than two years old, that’s a problem and someone or some company needs to be accountable. If they know they have a problem with the paint on the front caps then why would they continue to supply bad paint.

I don’t understand. I don’t have $ 2,500 to $ 3,000 to have someone repaint the front cap when Keystone should step up and take ownership and pride in suppling RV’s.

I have filed a complaint with the BBB on April 14th.At this point a Class Action Lawsuit needs to be filed at the state level.

Review about: 2014 Keystone Laredo 302Bh Fifth Wheel.

Review #878177 is a subjective opinion of a user.

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Anonymous
#1311550

We have a 2013 Raptor and it's doing the same.In fact it the faded with in a couple months from takeing it off the lot at the dealer.

I have tried almost everything except break down or yell at someone from Keystone. I don't know why they are not standing by their flawed item. In my line of work I have to stand by any flaws on our product for 40 years.

I am not happy with Keystone and the lack of their customer service skills.Thinking I will be posting on their FaceBook page and see how quick they make something happen.

Anonymous
Meadville, Pennsylvania, United States #1288645

We have a 2013 Laredo that did this, and it was all covered for no charge.It was probably 2015 we took it back to the dealership we bought it from and they handled everything.

There was actually a recall of some sort on this that Keystone covered.My inlaws have a Outback and theirs was repainted as well.

Anonymous
Everett, Washington, United States #1225329

The issue continues and Keystone continues to deny it is a manufacturing issue and blames it on an environmental factor.Our 2013 Outback is faded to the point of embarrassment.

I contacted Camping World and Keystone and neither will do nothing. I began contacting Keystone within the two year warranty timeframe but they did not respond and now they indicate the warranty is expired. The last correspondence with Keystone was today 10/11/16 and they will take no responsibility nor assist in correcting the situation. I have photos that will show that it is not an environmental issue, they do not care.

We will pursue on other various levels to at the least make Keystone aware that this is a problem for MANY owners.

Anonymous
Lynchburg, Virginia, United States #1205339

Yes the industry needs to be sued over this problem.My 2014 prime time fifth wheel is fading badly.

I am in the process of contacting prime time now.From what it looks like I will be ....

Out of luck.I even payed 800.00 for a special paint protection on this trailer at time of purchase.

Anonymous
Winter Park, Florida, United States #1198983

I have a 2012 out back and when we took it over from camping world the service tech said there is a spot on here and we need to repaint it, then the night mare began.camping world had my camper more than i had it for almost a year.

they ended up replacing the cap because they must of painted my cap about 8 times and still screwed it up.

after i got it after cap was replaced it looked good for a short time, I waxed it and the paint was coming off on the polish rag by that time camping world and keystone washed there hands of the warranty.

a year or two went by and we went to the Tampa RV show and we came up on the outbacks and the representative from Keystone was there and I recognized his name and he proceeded to tell us after I asked about the finish on the outback cap, he said there was a class action law suite on the painter of the caps and he said to take my RV to the dealer and have them look at it and take pictures of the cap and summit it to Keystone, and guess what, NOTHING big waste of my time they did NOTHING they said it was out of warranty which they knew.

They know there is a problem with the paint, it came out of the mouth of the Keystone representative.

Anonymous
Portland, Oregon, United States #1196241

our 2014 Outback is doing the same thing and it looks horrible

Anonymous
Naperville, Illinois, United States #1188036

I'm with u on this. I have 2014 Laredo with faded front cap and bought it new from dealer and just found a crack above window that was patched by manufacturer that gave out and caused interior water damage

B_Reid55
Kitchener, Ontario, Canada #1187107

I have the exact same problem with my 2014 Keystone Laredo 329RE 5th wheel... Cap is faded the same as yours.

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