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We went to pick our 2015 cougar Xlite up this past weekend.When we went to leave the dealership.

I checked the brakes before we left, they did not work. The dealer checked the brakes and pulled the hubs. The one brake was burnt and one hub was destroyed. The other brakes were not working.

This had to be done at the factory. They could not have been inspected. The deliver drive had to know something was wrong pulling this trailer from Indiana to Kentucky. When I called keystone they told me the dealer was at fault.

I informed her the dealer was also at a loss.

Their response was don't buy the trailer.

This person wrote the review because of poor customer service of keystone rv rv from Keystone Rv. Reviewer claimed that he or she wants Keystone Rv to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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