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Pissed Consumer Interviews ?

I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
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Keystone Rv - Really up set due to leaking roof , poor craftsmanship

Haveing problems with leaks in roof dealship said can’t find it 3 times now . Wood grime fell off of slide and toilet leaked and now floor vinyl coming up , this unit has two refrigerator and they trip breakers . Very disappointed with this
1.0
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#1351510
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I have a 2017 brand new keystone hideout 272 and I purchased this trailer in april 2018 . from day one i've noticed how poorly it is constructed. for example the "cheap tarp" bottom is ripping every where which comes as no surprise, there was part of a wiring harness...
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Anonymous
I2am pissed

Yes and guess who owns Keystone! THOR!!!!

#1349733
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Keystone Rv - Awning problem.

We noticed a tear in our awning. We reported it to Dick's rv. Keystone told us it's not covered under warranty if it's not their fault. This is our fourth and last Keystone product!!
#1349130
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Keystone Rv - NOT A PISSED CUSTOMER

We have a 2007 cougar that we purchased new. Very few problems. We are looking to update and I like the layout of forrest river with the bunk room. But reading reviews for forrest river they are horrible. I WOULD buy a keystone again
#1348496
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Keystone Rv - Bought camper in May by end of Aug awning started to rip.

Keystone said no defect our fault. That is *** We always put our awning in when least bit windy. Several other things are not going to last. We have purchased several Keystone products in our years of camping. This will be our last!
1.6
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#1348204
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We bought a 2016 Springdale brand new. 1.5 later the roof is coming off the camper. Keystone will not stand behind there product. Biggest piece of *** camper ever. Do not buy one
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Anonymous
Anonymous

I'm in the same situation with my 2015 Montana. Keystone should be ashamed of the poor quality they put out. They instead push their problems off on to the owners. I agree Key...

1.0
#1342719
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We have had issues from the first day we drove out of Camping World with our "new" 2018 Keystone Passport Grand Touring a few weeks ago. We are disgusted with the 20 or more issues we have with it. We are currently trying to get them resolved, but they want us to leave...
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LyingOwl
LyingOwl

read my post called "review" lol , poorest quality ive seen they should be ashamed

1.1
#1342561
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Bought our 2nd Montana in March 2017. Our problem is with the Samsung residential-size refrig in this model. On our last trip, 2 wks ago, the freezer failed to operate. The refrig portion functioned fine. Called the dealership where we purchased the RV and they...
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Anonymous
HG Zellers

We had a similar problem with our Samsung in our house...same story. I will never buy Samsung again. The tech that we called to look at it (who also wasn't authorized to do wa...

#1340924
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This is news to us...we are in the process of buying a Keystone Outback..have all of the brochures and are going to the process of buying one...but looking at these bad reviews...we might look into another company instead...too bad because I really love the make and...
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Anonymous
Anonymous

Every rv made is junk. Don't buy one at all.

LyingOwl
LyingOwl

read all of our reviews ! especially mine called "review" you might want to think twice before buying one ...everything ppl are saying bad about the construction , customer se...

#1339890
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The rubber roof detached within the first 18 months of ownership while driving down the highway. Keystone denied the warranty claim citing lack of maintenance. Insurance claim was made for $7,000. Repairs were done and in our first time driving down the highway, the...
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Anonymous
Anonymous

Mine did the same thing. I was told lack of maintenance also. I even filed a complaint with the BBB, and they still said it was a lack of maintenance.

Anonymous
Mike mcgee

Are camper did the same thing. Let me know what your results are. Thanks

#1338075
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