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Pissed Consumer Interviews ?

I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
My air conditioner is not keeping the camper cooled properly and the refrigerator keeps messing up and payed to have it fixed. We have a Keystone Sprinter 2017. I keep getting the run a round and no one has resolved these issue. I am sure that your company's reputation...
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#1336920
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Keystone Rv - Had a question about a 2019travel trailer it was all resolv

Had a question about a special order travel trailer that I placed they call me right back to care everything excellent customer service
#1335853
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We purchased a Montana R3121, I believe. We are sitting here since July 25th, 2018, still trying to fix everything. We have had a leak behind the microwave looked at twice and supposedly fixed, it leaked again this past weekend. My husband has video and pictures of...
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1.2
#1335189
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Purchased a New Montana HC 330 RL.. 37 things went bad on first trip..Passenger side slide broke. Cables frayed. Facica fell off on same slide. Crack in the Kitchen counter top, Dents on both sides of same slide. Converter quit working. Fridge quit working on Gas when...
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#1334069
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Keystone Rv - 2014 Laredo badly faded

Entire front of camper is badly faded. Extremely embarrassed to have it at rv park
#1333706
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Keystone Rv - 2014 keystone Laredo same issue

My husband and i will never buy another keystone product again. They should be ashamed of themselves
1.0
Details
Product or Service Quality
Value for money
Warranty
#1333704
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Keystone Rv - Worst experience ever
Bought a 2019 Cougar half-ton in June 2018. August 2018 it is already in for warranty work. Torn waterproofing under slide out, bowing under carriage weather proofing, unfinished bath plumbing (can see all the way to pavement under coach, rear fiberglass cap is sucking...
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LyingOwl
LyingOwl

I agree with you 100% total garbage

Anonymous
Upset buyer

I jus purchased a 2018 keystone hideout Lhs 175 camper wth a sidewall mounted 8k a/c window unit, the a/c is already leaking water between the inner & outer wall of the camper...

1.2
I didn't like
  • Poor quality of product
  • You bought it its your problem attitude
  • Workmanship
#1330425
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Contacted Keystone RV about a manufactures defect in a 2018 camper - awning was never properly installed and fell off the camper on 3rd use. Just like Camping World where we purchased the camper from Keystone could also CARELESS. I would not recommend Keystone products...
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#1329473
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I wouldn't even recommend a Keystone RV (which includes everything they make) to Isis! Need I say anything else?
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Anonymous
timmytool

damned junk! roof wrinkled, front facial bubbling, scissor jacks worthless, bumper to weak to put bike rack on, twists. I contacted Keystone, they could care less, hoping to g...

#1325498
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Hot water unit went out second time. Didn't take it back to Keystone dealer because they took over 2 months to replace part and stole 3 of our personal items. Now they will only pay one half hour to replace part and not accept the fact that it took more labor to...
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1.0
#1325447
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