Keystone RV

We left Washington state heading to Arizona in brand new 2023 keystone outback. The a/c cover blew off the fender loss the screws bent backwards, the trim around outside door blew off .

The refrigerator came loose from the wall and slid out and fell down, the awnings shocks would not collapse and bent the bars, there is a water leak under the pan in the shower, insta hot wont stay hot and the trim in the trailer falling down and the kitchen window broke when sliding open, the love seat broke and the bench for the table broke while sliding across it, so not very happy for the price you pay, the nose cone were it hooks to sides is coming apart and the roof does not meet the sides on the roof and a rv tech said dont go on the roof you will fall thru, so for $43000.00 you dont get quality you get a box on wheels that dont stand up to the keystone name.

When we get back home they can have this pile back. And I will not own another keystone.

We purchased this RV in February of 2023. To date it has 73 deficiencies.

Not only is this RV slapped together with little to no regard for quality the company does not stand behind their product and will happily and shamelessly take your money. They indicate a true approach to customer service in the beginning and say all the right things until its time to get stuff done. Our service person at keystone hasnt answered a single email in weeks and since there is an owners dedicated email one would think that would help but it doesnt. The last conversation I had with them was to advise me Id missed some of their small print (their words) and that they dont cover mobile visits to fix warranty issues even if they are emergency (like the full underbelly of our RV flooding due to water leaks).

Do yourself a favour stay away from Keystone. They arent the company they used to be.

Oh and dont ask to speak to a manager because they apparently dont have any. SHAMEFUL 73 DEFICIENCIES AND COUNTING!!!

Camping world in Tyler, Texas is a joke. They were too busy trying to get off work Friday afternoon for the service dept to explain anything about this 5th wheel.

The fiasco with the leveling jacks was priceless. Since they didn't explain how to reset for a new area. I called the service dept and was told we were 10 miles over where they could service. After raising a holy *** fit, they sent someone out here.

That issue fixed, oh, but it doesn't end there. The problems keep coming. I use this camper for working out of town, I can't drop everything and take it to their service department every time something goes wrong. Ongoing water leaks, ac issues, they did not tighten anything that uses water, I had too, now the refrigerator, oh and the damn bar fell off.

I am really regretting buying this thing. Getting any help from anyone that has anything to do with this camper is pointless. They got their money, so screw you! Again, I would not use Camping World ever again or Keystone.

Norcold is a joke too. Ok, rant over for now.

Very disappointed with Keystone! Taking peoples hard earned money and selling crap!

I have a 2021 Alpine & immediately experienced problems! living area wall started bubbling, found out it had water damage. Keystone gave many excuses but dealership fixed because Keystone would not. Had crack in front slide appear when slide would not work.

Got slide fixed only to find out our frame is broke. Not safe to tow to manufacturer however Keystone is stalling on giving Camping World any answer! Been at CW 2 months now and Keystone wont make a decision! My warranty expires in May!

Contacted a lawyer and our state consumers complaint and fraud department.

Handing it over to them to handle! Buyers beware!!!

I recently purchased a 2024 Keystone Avalanche 5th wheel. Shortly after getting my rv to our home base I noticed that my refrigerator kept shutting off.

After investigating I noticed that many of my outlets stoped working. I reset the gfi outlet in the bathroom which reset all off the outlets that had tripped. This has happened several times since I purchased 5th wheel less than three weeks ago. Took to dealer service department last week to repair issue.

They repaired issue based on manufacturers recommended fix. Less than 24 hrs after repairs the issue has occurred twice.

Has anyone else dealt with this issue previously?

We are full-timers so having rv in shop multiple times is not only an inconvenience, but not feasible for our situation. The nearest dealer is located an hour from our home base and school.

We bought a brand spankin new Fuzion. Beautiful trailer...AWFUL workmanship!

On our first outing the fuel dock would not work. My husband fixed it to his liking. There was a recall for it. We took it in and we still have issues with it.

Then one of the fenders fell off as we were traveling down the highway. We replaced that on our dime. We had electrical problems with a lot of the lighting. We couldn't get the outside light over the door to turn off.

We had neighbors in an rv park complain that the light was shining in their bedroom. We had to fix that by putting duct tape over it. There is a hallway light that just goes on and off whenever. We find screws all the time not knowing where they are coming from.

We live In AZ so we don't use the heater much. When we did our inspection the heater turned on and it was warm. When we did have to use it, it turned on, got warm, turned off and never turned on again. Of course it was no longer under warranty so we had to replace the computer board.

Our dime again. Guess what? It still didn't work! The computer board got burnt again!

Come to find out it was due to faulty wiring! Keystone should have paid for both computer boards and labor, but would only pay for the second round. After coming home from an outing my husband notices a crack on the outside of the bedroom slide out! Thank goodness this was still covered by the warranty.

The rv was in the shop for at least a month getting this fixed. The worst thing happened on our last outing. As we were driving down the highway a trucker pulled up next to us to tell us our tires were smoking. We pulled over to find out that a leaf spring hanger snapped causing one of the tires to shift and was rubbing together.

We were lucky it didn't start on fire. It was late Saturday. My husband rigged it up to get us to the nearest truck stop. We were lucky to find a shop open on a Sunday to fix it to get us home.

When we contacted Keystone we were told it didn't fall under their warranty. We would have to contact the company that made the trailer frame! What??? They did reimburse us for the cost of getting it fixed to get us home.

It still needed a permanent fix and we were out 2 tires! When we got home we also noticed that the stickers on the front of the trailer are peeling off. When we asked about replacing that, we were told it was not covered under the warranty...of course not! The back sliding doors are also faulty.

The door slides fell off and had to be replaced. Trim pieces keep falling off. It is so sad and maddening that we spent soooo much money on this trailer and it is falling apart before our very eyes! We have talked numerous times with Keystone and have gotten no where.

They have not tried to make any of this right. We have owned numerous trailers and have NEVER experienced the problems we have with this trailer. We would never recommend any Keystone trailer and will never purchase another Keystone. Shame on you Keystone!

At least make some kind of effort. Your customer service needs a lot of help.

We purchased a Keystone Hideout onFeb. 12 2023.

We had issues since we went on our first camping trip. Issues like water leaks, AC not working & electric water . Slided out leaking, cabinets contact paper peeling off, propane hose coming apart, caulking bad, stiching on chairs coming apart, in floor vents garbage inside vents. Still finding more problems with it.

Worst trailer we have ever bought. Had a Jayco for 7 years no problems.

Every time we try to use this trailer the hydraulic system fails and it will not slide at all nor can you get back off or on your truck.Contacted the dealer they said sorry grease it so stupid.This trailer is less than a year old and is junk dont buy a Keystone Alpine Bad Trailers Bad warranty and the dealer Bailey Tolliver Rv is worse than terrible

Buyers Beware!!! Absolutely disgusted with Keystone and Petes RV in Vermont! My husband and I were buying a brand new 2023 camper. Come to find out it was already a year old and the showroom model, that was at the Expo that we went to, where hundreds of people traipsed through. It is a 2022 KEYSTONE Cougar 354FLS.

We have had it for three months and within the first month things were falling apart, nails and staples coming out, a patch in the wall paper, the slide out is leaking when it rains, the doors don't close unless they are slammed, the television *** out in the second month, trim is not lined up correctly and is falling off the walls, the nightstand rotted from the water, paper pealing off the corner trim, shelving falling apart and so much more. When I contacted the dealer months ago, they passed me from one person to another and then told me to contact Keystone. I contacted Keystone, and they told me it was the dealers' problem and offered $150 towards a tech to come. I should not have to pay anything! I have been waiting for someone to contact me to let me know when and if someone is coming.

I have requested several times to have a new camper, one that is worth the money that I am paying now for this one.

I am so frustrated and angry. I am paying $70,000 for a camper that is falling apart! I used all of what I had to purchase this.

Everything falls apart over 41 separate issues, fridge went out, nine times to fix water heater went out five times to fix hows the windows leak trim just falls off...

We are so upset with the problems we have had. We have barely even used our RV.

Since we purchased, we had to replace water pump, air conditioner was replaced less than a year ago and now it's out again. We had to replace the entire refrigerator. The front jack that let's the rv up and down off the hitch quit working. Molding has came loose from ceiling, battery had to be replaced.

We had to put a manual cutoff on our fresh water tank because it kept leaking. I just don't think we should have all of these issues with a brand new purchase. I could understand if it was used, but this is ridiculous.

It seems everytime we go to use it, we find something else wrong. This will not be our last rv purchase, but with the feelings we have now, it will be our last Keystone purchase.