Keystone Rv - Bought a brand new RV that has had several issues and Keyston did NOTHING to help

300 of 499 Keystone Rv reviews

I would Never buy or recommend buying a Keystone/Dutchman product again!I have been in contact with Keystone "Customer" service (what a Joke) for the past month with a lemon that was sold to my family.

We have had nothing but problems with the unit since purchasing it brand new in 2014. Lighting continues to go out, Bad water heater, Leak in the roof that caused MOLD in the trailer, battery melted the list goes on and on. After speaking with Shelley Zartman and about 3 other customer service reps I though we were on the right track but after about 2 weeks of discussion nothing.....Shelley, Tracy E, Mike, Christine all told me that Upper management would call me....WELL I'm still waiting.....

they have stopped returning my calls and E-mails.DO NOT BUY anything from them save your money and time!!!!!

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Staff
Warranty
Location

  • What I liked
      No items
  • What I disliked
    • Poor construction
    • Response from keystone
    • Service here is horrible

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$40000
Product or service
2014 Keystone Dutchmen
Review category
Dealers
review #662501

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Had the same issue 1 Yes 1
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fblumberg

Feb 12 #1111071

Same here im out 24000 on a new keystone

0 0 Reply
Anonymous

Jul 16, 2015 #1008400

There are 2 different manufactures but they have the same customer service department.

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