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Pissed Consumer Interviews ?
I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
Closet clothes bar support bracket tore out of ceiling tile dumping clothes on floor. Bedroom laundry compartment door *** siezed up. Had to dismantle twice to gain compatment entry. Sliding bedroom door doent slide into lock channel.. overhead bed light didnt work...Read more
First trip out; closet clothes rack broke dumping all clothes on floor. Center rod support bracket secured into nothing. Laundry utility door *** had to be removed to access storage. Sliding bedroom barn door does not slide into door channel. Back splash tile under...Read more
I have had 17 work orders in 45 days, it has been in the shop longer than I have had it. Generator died, landing jack fall while driving, refridgerator doesn’t work and hasn’t since the day we brought it home, and yet they refuse to warranty it because they said an...Read more
Keystone Rv - Reimbursement for on the road expenses.
Our new trailer had several repairs that needed to taken care of while were traveling. We were instructed by keystone to take the trailer to a dealer Over a 100 miles away. We would be reimbursed. They are forcing us now to file a W9 federal expense form. I’m not giving them my SS number. My last KS
We purchased our Avalanche 395bh in the spring 2018 brand new with added 8 year warranty. A month after we purchased it we weren't able to get the awning to come out. I have been trying for months for assistance on this issue and have been ignored. I am continuously...Read more
ready here we go purchased 2015 first time out fenders coming loose ac unit making noise and cooling issues on rear unit others problem repaired ac unit twice on rear replaced front ac unit, would surged dealer replaced noticed roof showing bubbles and over next 8-12...Read more
Keystone Rv - 2017 keystone bullet front cap fading
I have similar fading on a 16 month old 272bhs that they are saying is a warranty exclusion. Im in for the class action lawsuit. Keystone RV
Keystone Rv - Poor quality
2017 premier 30ripr ist the gfi when out the air conditioner kept flipping breakers which was caused by insulation fall down on return air the the converter went out now it leaks water. The clearance light lens come off when the wind blows I bought a extended warranty and still had to pay for labour all because of poor parts & quality never buy another keystone product
All they want is your money after they get it, they throw you under a bus. Look the wall doesn't even connect with the floor!!!! Got it new movie 2017 and nothing but trouble since day 1. Stay away from keystone. Problems, converter 1st day no good, USB no good, toliet...Read more
Keystone Rv - The worst product in the world
I purchased a brand new camper less than 45 days ago have had to fix to water leaks now I turn the furnace sign in my carbon monoxide tester comes on I would not recommend anybody purchasing a Keystone
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