2525 Theatre Dr, Paso Robles, CA 93446, USA
Not resolved
Customer service
Insurance Quality
Price Affordability

After 2 years owning my 2016 Cougar trailer and keeping it stored in a completely covered building and using it no more that 12 times consisting of 2 & 3 day weekends the tub/shower combo has started to fade in a few isolated areas turning yellow. I contacted Keystone RV costumer service and what I got from them was SORRY ABOUT YOUR LUCK! I upgrade to a new RV about every 3-4 years, but I will never buy another Keystone Product if this is how they stand behind their products!!

I had a Nation RV for over 6 years with the same kind of tub/shower which also had a skylight in it and the tub/shower enclosure was good as new when I sold it.

Product or Service Mentioned: 2016 Keystone Rv Cougar 28Rls Rv.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

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