Keystone RV Phone Numbers and Emails

Toll-Free Number:

  • (866) 425-4369
    Toll free
Send Message

Customer Service:

  • (800) 279-5343
    Owner's Dispute Resolution Program

Legal:

  • (888) 914-9661
    Privacy Inquiries
  • (574) 294-7777

Media:

  • (574) 535-2100

Keystone RV Emails:

Customer Service
Legal
Privacy Inquiries
Media
info@keystonerv.com
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How to Contact Keystone RV Customer Service?

Most Popular Number:

(866) 425-4369
Toll free
Total calls: 779 Issues resolved: 25 Last call: Mar 16, 2024

What is the Keystone RV Phone Number?

To obtain aid from Keystone RV, dial the numerical sequence (866) 425-4369. The locales of their service centers align with the temporal conventions of the Eastern Time Zone (ET), and for prompt assistance in the moment, it is advisable to place a call within the customary span of business hours, typically spanning from 8 AM to 5 PM ET on the weekdays. Calling early is advisable to minimize wait times, particularly during peak travel seasons. Contact Keystone promptly for efficient resolution of RV-related inquiries or issues.

What is the Keystone RV Customer Service Email Address?

Prefer email communication? Reach Keystone RV customer service at ownerrelations@keystonerv.com. Ideal for non-urgent matters or detailed inquiries, include essential details like your RV model, VIN, and a comprehensive description of your issue. This facilitates precise assistance from Keystone's customer service team. While email response times may fluctuate, Keystone RV strives for timely replies, ensuring each customer gets swift support. For urgent matters, the customer service number is more effective for quicker resolution. Contact them promptly, utilizing the communication method that best suits your needs for efficient assistance and information dissemination.

What is the Keystone RV Corporate Office Address?

The Keystone RV corporate office is located at 2642 Hackberry Drive, Goshen, IN 46526, USA, serving as the central hub for the company's core operations. For important documents or correspondence at the corporate level, use this address. While visiting the Keystone headquarters is an option, it's advisable to call ahead and schedule an appointment for direct assistance. This ensures the availability of a staff member to address your specific needs. Confirming operating hours, which may differ from customer service centers, in advance is recommended. Optimize your interaction with Keystone by utilizing the appropriate contact method and confirming logistical details beforehand.

How do I Contact Keystone RV Support via the Website?

For Keystone RV support through the website, visit their official site and find the 'Contact Us' or 'Support' sections. These guide you to various assistance channels, such as FAQs, live chat, email forms, and additional contact information. On the 'Contact Us' page, locate a form to fill out with your contact details and inquiry. After submission, a Keystone RV customer service representative will respond. The website may also offer a direct link to the customer service email or phone number for immediate assistance. While the website provides convenient access to support anytime, urgent matters are better addressed through the customer service number for a quicker response.

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Contact Information

Keystone RV Website:

Keystone RV Help Center:

Corporate Office Address:

Keystone RV Company
PO Box 2000 2425 Davis Drive
Goshen, Indiana 46527-2000
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 8:00 AM - 5:00 PM (ET)

Friday: 8:00 AM - 4:00 PM (ET)


Other Location:

2624 Hackberry Drive

PO Box 2000

Goshen, IN 46527-2000

More contact details

Keystone RV Rating Based on 711 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Warranty
Price Affordability

Rating stats

Rating trend

How Good is Keystone RV's Customer Service?

Juline Oep
Juline Oep
Feels Satisfied | Feb 08, 2024

Great help

Read full quote
Livy Qsy
Livy Qsy
Feels Satisfied | Feb 08, 2024

Well satisfied with my call

Read full quote
Ikechukwu Ehv
Ikechukwu Ehv
Feels Disappointed | Aug 21, 2023

had water leaking into storage compartment since trailer was new just wanted to talk with someone who actually knew something about it but no luck ,this makes about 4 times i have tried to no avail

Read full quote
Diesel Afg
Diesel Afg
Feels Disappointed | May 04, 2023

No one got back to me so my input is negative it is not worth my time that I spent broke down on the house side of the road interstate because of cheap quality

Read full quote

Summary of Keystone RV Customer Service Calls

979 TOTAL
CALLS
03:12 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Keystone RV?

Product/ Service Question:

  • “Power will not work in camper”
  • “Leaking storage door”
  • “Ac not working throwing a code e2”

Request for Information Question:

  • “I need information on several things”
  • “Information about a specific part”
  • “Questions about central vacuum and air filters”

Staff Question:

  • “Service questions”
  • Locate a service center
  • “Service issues not able to get resolved at the dealership”

Return/ Replace Question:

  • “Having to replace our mattress need to know if there is a weight limit?”
  • “Need to replace refrigerator bolt that keeps door shut while traveling”
  • “Headlight lens replacement”

Account Question:

  • “My money was deducted from my account.”
  • “1,100 naira was deducted from my account for no reason”
  • “Addition of bank account”

Shipping and Delivery Question:

  • “Keytv multisource signal controller light not coming on”
  • “Bed size”

Activation/ Cancellation Question:

  • “Can’t ski with all my friends. Going to cancel my pass and get a refund”
  • “Renew card”

Cards Question:

  • “Lost my medical card,ID”

Payments and Charges Question:

  • “Payment to account not credited”

Employment Question:

  • “Bonus paycheck questions employee”

Other Question:

  • “Because I have a problem with my bank”
  • “Error transfer”
  • “Water heater”

About

Related Companies

Thor Industries, Heartland Rvs, Jayco, Thor Motor Coach, Open Range Rv

Summary

Keystone RV Company provide its customers Travel Trailers, Fifth Wheels, and Toy Haulers . Keystone RV is the #1 manufacturer of recreational vehicles in North America, and the largest manufacturer of towable RVs with the history tracked from in 1996. Keystone RVs are available in all types and sizes of towable. Keystone RV has nearly 1000 dealer locations throughout the U.S. and Canada. Main office is situated in Goshen, IN, USA. Keystone RV brands are the most recognizable , such as Springdale, Retreat, Montana, Cougar, Outback, Sprinter, Laredo, Mountaineer, Raptor, Residence, Big Sky, High Country, X-lite, Premier, Alpine and Avalanche.

Keystone RV reviews and complaints

Keystone RV is ranked 97 out of 327 in RVs, Motorhomes and Trailers category

Area Served

USA

Payment Methods

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