4890 McKennon Rd, Pendleton, OR 97801
Not resolved
3 comments

Update by user May 30

Nothing new here, have not received the free decals and the trailer dealer still wants $1200. 00 to install!

Original review posted by user Apr 27

On the door side between the 2 doors the grey decal on a 1.5' wide panel are cracking, star shaped cracks. Took it to my dealer, trailer is 3.5 years old.

They contacted Keystone, they agreed to give me free decals as for good customer support, no labor included. Dealer wants a minimum of $1200.00 to repair! They said the decal is heat applied to the metal and they said they wanted to replace the entire panel to do the job correct?

Not happy with their support. I can supply pictures as needed.

Product or Service Mentioned: Keystone Rv Repair.

Reason of review: Bad quality.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

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KeystoneRV1
#1681310
Keystone Rv Verified Representative

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information.

If you would like, you can verify the last 8 digits of your VIN on here, and we can look up your information and contact you directly. You may also reach us Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

thinwater
#1680325

ANOTHER PRIME EXAMPLE of how Keystone takes care of their customers ! EVEN when something is PROVEN to be their fault, THEY DON'T CARE !!! Just ANOTHER GREAT REASON why NOBODY should be buying ANYTHING built by Keystone OR Thor industries

KeystoneRV1
to thinwater #1681312
Keystone Rv Verified Representative

Keystone does care about our customers, and review all cases based on facts. We were more than happy to have you speak to our management team and provide direction when you visited Keystone RV last year.

Even though your unit has been retail owned and utilized since 2013, by multiple owners ending with your current ownership; we have offered any assistance that we could offer up to this point.

While it’s an unfortunate situation, attempting to discourage our customers from contacting us with questions or concerns, will not alter the outcome of your situation. Thank you.

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