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Two year old laredo fifth wheel---outside cargo door siding delaminating----Back outside wall delamination----Keystone refuses to do anything about it. Customer service is a joke.

We have contacted them twice to no avail. You would think that they would try to improve their poor reputation. People see the problems with my unit and say that they will never buy a keystone RV.

Two year old laredo fifth wheel---outside cargo door siding delaminating----Back outside wall delamination----Keystone refuses to do anything about it. Customer service is a joke.

We have contacted them twice to no avail. You would think that they would try to improve their poor reputation. People see the problems with my unit and say that they will never buy a keystone RV. There loss of customers will hurt them---they do not build a good rv.

they have lost contact with their customers. go to Grand Design and watch video about three Keystone execs who left Keystone and formed their own company with the mission build a better rv and get back to customer support.

Reason of review: Poor customer service.

Location: Waldorf, Maryland

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Guest

2015 keystone passport. Front wall has total delamination.

No excuse for this. If someone could give me a contact # for THEM to fix it much appreciated

Guest

He is right Keystone's customer service is a joke. I email for part # for my vents, and it took them 2 weeks to answer.

They said I could find the part # by contacting any "authorize" Keystone repair shop.

Other words, "We can't be bothered to look-up a part # on our build sheet". Their construction is as sad as their customer service.

Guest

Had same problem with custom service and keystone company people don't buy keystone

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