There are many complaints about the brown gel coat on the front cap of these campers. It is my understanding that they did not put a UV protectant in the gel coat and they rapidly deteriorate within a year of ownership.
Keystone has express they would not repair the unit or even consider repairing it for it was out of warranty. They told me that they were not responsible for environmental problems. If you spend 40K for a unit it should last longer than a year. Keeping it clean and wax did not resolve this matter for me.
Will file complaint with the BBB. Beware that Keystone has numerous issues with there products before you buy one.
This person wrote the review because of bad quality of 2013 keystone rv cougar 327res rv from Keystone Rv and attached a photo. Reviewer claimed that he or she lost $1200 and wants Keystone Rv to offer any options to resolve the issue.
The most disappointing in user's experience was no one will take responsibilty, quality of workmanship and customer service. Author liked the most i liked it till the gel coat faded. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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