There are many complaints about the brown gel coat on the front cap of these campers. It is my understanding that they did not put a UV protectant in the gel coat and they rapidly deteriorate within a year of ownership.
Keystone has express they would not repair the unit or even consider repairing it for it was out of warranty. They told me that they were not responsible for environmental problems. If you spend 40K for a unit it should last longer than a year. Keeping it clean and wax did not resolve this matter for me.
Will file complaint with the BBB. Beware that Keystone has numerous issues with there products before you buy one.
Product or Service Mentioned: 2013 Keystone Rv Cougar 327res Rv.
Reason of review: Bad quality.
Monetary Loss: $1200.
Preferred solution: Let the company propose a solution.
I liked: I liked it till the gel coat faded.
I didn't like: No one will take responsibilty, Quality of workmanship, Customer service.