Update by user Sep 29, 2018
Keystone called me back, Jennifer was very nice. There are a couple item that they do not want to warranty because the dealership did not mention the problem when they conducted the acceptance inspection at the dealership.
Another problem I brought up was, the dealership does not allow customers to inspect the roof due to insurance liability. I found that the roof on the slide is coming up under the slideout motor. I told Jennifer that on many forums people have said they have the same problem and Keystone fixed the roof and installed a drip pan under the motor to keep this from happening. So I asked how are we supposed to spot a problem if we are not allowed on the roof to inspect the roof and slide roofs when inspecting the rest of the unit.
Keystone agreed and is contacting the dealership to resolve the issue. Jennifer did say an email was sent to American Family RV and they have not received a reply as of yet.
Original review posted by user Sep 23, 2018
I made a list of what needed to be fixed before I purchased my new RV. I was promised everything would be fixed as the RV is under a one year bumper to bumper warranty. I took it out for the 4th of July and made another list as I found some cosmetic things that need to be fixed.
The 3 biggestest problems are,
1) The a/c compressor would not work - it was a published problem and wasn’t fixed before the RV was sold.
2) The refrigerator will not cool to temperate and
3) The couch in the garage area has what looks like a burnt mark on it and a bent frame. The frame is 1/8th inch steel.
The RV has been in the shop for 60 days now and was told by the maintenance department that Keystone does not want to warranty some of the items that need to be fixed.
I have missed 2 camping trips, Labor Day weekend and a weekend trip in September. I have another trip scheduled for November, hope the RV is fixed before then.
Product or Service Mentioned: Keystone Rv Rv Repair.
Reason of review: Warranty issue.