I bought a 2017 Keystone 5th wheel with extended full coverage 5 year warranty. With in 6 months of purchase front cap is cracking, and all Keystone will do is paint over just the cracks, not the font cap just the cracks.
Anyone who has worked with fiberglass knows you have to paint corner to corner otherwise it will show with in 2-3 years. I called corp. office to speak with a manager to get this resolved and was told NO. No manager will speak to you about anything.
They have made up their minds not to fix it and that is that. I have had a total if 18 items to be fixed under the first year warranty. They will not fix all 18 saying they are not their problem. For instance DVD player barely plays , that my issue they say..
Its BRAND NEW how is it my issue.
For $47,000 you would think they would have pride in their product. TO ALL DONT EVER BUT KEYSTONE OR DUCTHMAN RV THEY ARE RIPOFFS!!!!!!!!!
Product or Service Mentioned: Keystone Rv Rv Warranty.
Reason of review: Poor customer service.
Monetary Loss: $100000.
Preferred solution: re paint the cap. DO THE RIGHT THING!!!!!!!!!!!!!!!.
I didn't like: Customer service worst i have ever seen anywhere, Paint issue, Poor problem solving, Service.