Not resolved

Update by user Sep 14, 2016

Ok, the work was completed and pictures attached

Update by user Sep 14, 2016

Ok, the work was completed and pictures attached

Original review posted by user Aug 14, 2016

I too own a keystone product that the front cap started fading/clear coat cracking in less that two years. No help from Keystone, they say its the sun. it's funny the same sun left the rest of my trailer in great shape.

My dealer tried to get it corrected with no luck. I did find out that some early 2014 units had a decal (the black part) along with the wording Cougar as a decal instead of paint, which at first they kept saying it was. I purchased the extra product applied that goes on airplanes to keep it looking like new, it worked everywhere it was applied except the cap.

not sure but if you have a unit that has the decal in the front with a dark color and a clear coat over it, maybe remove the decal and polish back to a clean finish. a Lawsuit seems to be the only way keystone will stand behind their products. visit your local RV trade shows and share your experience about keystone, maybe help others to choose a different company that will stand behind their products, I should have the decal removed this week and will post a pic on how it turned out. hopefully a nice white polished finish.

thought about going to a company that wraps cars and buses and get a sign made to let everyone know about keystone and their NOT so great customer service after the sale and apply that on the cap of my trailer, maybe because there is so many of us we can purchase it in bulk. I will post pictures after I complete the removal so you can see if it works or not.

.

I didn't like: I would rate this company below the rate chart.

Review #900590 is a subjective opinion of a user.

1.0
Product or Service Quality
Customer service
Staff
Warranty
Insurance Quality
PRODUCT OR SERVICE 2014 Keystone Rv Cougar Rv
Reason of Review / Monetary Loss defective workmenship / Not specified
Preferred solution Not specified

Had an Experience with Keystone Rv?

Write a review

Comments

PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

You May Also Like

Keystone Rv - Fading & peeling decals Keystone Rv "We bought a2008 Raptor toy hauler in 2011 which had been out of storage on several occasions for on a week @a time---The unit looked BRAND NEW---BEAUTIFUL. Found slight..." Read more Keystone Rv - Peeling Camper Decals Keystone Rv "We purchased a new 2010 Outback 30 ft travel trailer by Keystone. Approximately 2 years after purchase the decals starting peeling off. Keystone said they only have a 1 yr..." Read more Keystone Rv - Review about 2009 Keystone Fuzion Touring Edition 300 from Abbotsford, British Columbia Keystone Rv "I bought a new Keystone Fuzion Toy hauler trailer in mid 2009 for approx $60000.00 and had the unit diamond coated to protect the decals and the finish and decals...." Read more Keystone Rv - Unhappy customers! Keystone Rv "Having purchased our first Keystone Cougar Fifth Wheel (with having numerous other camper purchases)...I have to say get have the worst possible customer service possible giving us the run around..." Read more Regency Furniture - Damage furniture that they dont take the blame Regency Furniture "I waited 1month for all my furniture which i bought dining set, sofa or living room chair with ottoman, bedframe and side table. The driver was so nice and looks..." Read more Rosewholesale - Did not receive package Rosewholesale "Placed my first order with rosewholesale on Feb 12th, 2017 and to date, May 23, 2017 I have not received my package. I have contacted them, opened several tickets but..." Read more Brooks Brothers - Very poor quality of shoes lost the colour of the skin after used for one time. Brooks Brothers "I am a regular costumer for BB, I went to BB yas mall in abudhabi, I bought a shoes for 750 AED which is 203 $, after using the shoes..." Read more Ocwen - PMI Cancellation Request "Bait and switch" Ocwen "My wife and I just purchased a home about 8 months ago. We poured in alot of money, sweat and tears to update and remodel the home (it was a..." Read more