Keystone Rv - Keystone offers no help on $75,000 Montana 3750 FL
My wife and I bought a 2012 Montana 3750 FL brand new in December 2011. I was a Sales Manager for the largest RV dealership in the state of Colorado and a previous to that a Service Manager so I have been around the block a time or two. We had many little issues with our trailer but having the connections that I had was really no big deal, trim that was falling down, doors not closing, awning not opening, slides needing adjustments etc. Pretty much what you would expect from a house rolling down the highway at 70 MPH! The first thing that I told my local Montana rep was that they needed to do something about my spare tire and the rear two jacks (I have 6 point auto level). He asked why and I replied that I would end up loosing both coming in and out of gas stations and drive ways because they are too low. He told me no way, I was crazy! I said to come over to my trailer and I would run a string from the rear tire up to the rear part of the frame and show him that both were below the point which means that they would get torn off. He stated that they had never had a problem with that. I had my warranty admin request lifting my two rear auto level jacks and to move the spare tire to the front, both were denied! Pretty big balls Keystone had when I controlled the sales of all units with heavy influence to pursued customers to go many different directions away from Keystone products! Long story short we were headed to Big Bear CA a few weeks ago and pulled in a gas station and when I looked in my side view mirror, I happened to see a tire and rim sitting in the middle of the street, yes, it was mine. It twisted all my under beams in back etc. I sent Keystone a letter asking them for advice, not to fix the problem but to advise. They sent me an email back stating that they could not advise how to fix design flaws in their own product, NICE. I sold Montana’s for a long time and believed in them enough to buy one myself but to be perfectly honest, I will never sell nor purchase one again other than selling mine to buy a quality product. They were number one for over ten years but that is changing quickly I know many people that are jumping off that ship and going to other companies. I think that the product is just like a pig, you can put lipstick and a dress on it but it’s still a PIG. If you are going to spend 70-100k, don’t waste it on a Montana, there are far too many good products out there! KEYSTONE IS A JOKE. The following quote came directly from their “customer service”
“Good Afternoon Mr. A…
Thank you for contacting Keystone RV. We apologize for the issues you have experienced with your 2012 Montana. Unfortunately, we cannot authorize or suggest alterations to the unit.
Candy A Rucker
Dutchmen Manufacturing Inc.
John A from Moorpark, CA