Disappointing experience with our Keystone RV Company product quality and support. It is important to share your experience so we are better educated when we vote with our money.
Since my wife and I liked the look and design of Keystone units we ultimately decided to purchase a 30 foot 2012 Keystone Passport. At just over one year old the decals were peeling. I contacted Keystone RV Company and here is their exact response:
"Unfortunately, there is no life expectancy for when the decals will or will not peel. ... Considering the time out of warranty and history in mind, we regret to inform you that Keystone will be unable to participate with replacement decals. Pending availability, you can pursue purchasing replacements through a Keystone dealer. You may utilize our online dealer locator: www.keystonerv.com."
It is very disappointing when you spend a lot of money on a product then quickly have quality issues. It is unfortunate this company has poor quality and doesn't care about it.
Consumers be warned!!! Keystone RV Company has decal quality issues. Consider this in determining what you are willing to pay for their units. It is not much fun being the 2-year old crappy looking unit in the campground.
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If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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