Murfreesboro, Tennessee
1.3K views 2 comments
Not resolved

I purchased a new 2014 Keystone Laredo 292RL from Candy’s Campers in Murfreesboro, TN. We have had a number of complaints with the workmanship but, the most disturbing was when a large section of the rubber roof ripped off while driving down the highway. Keystone authorized Candy’s to do the repair. My trailer went into the shop in October and it was not returned to me until January. The repairs should have taken only a few weeks. Upon return of my trailer, I discovered that the roof was improperly installed. The entire roof had lumps, bumps and ripples all over it. Keystone advised us that it was just a cosmetic issue and that they were not going to assist us. Candy’s Campers disagreed that there was any issue with the repair at all.

Related: Keystone Rv - Paint and/or clearcoat fading.

I represented myself in a lawsuit against Keystone & Candy’s Campers in Rutherford Co. Court, Murfreesboro, TN. Case # CV-245371. The judge ruled in my favor. He went onto state that if he took his vehicle in for repairs he would not expect it to be returned looking like a “crinkled up potato chip”. I received a judgment against Keystone RV Company for the full cost of repair.

I will never do business with Keystone or Candy’s Campers in the future. Worst customer service experience I have ever had from both!

Review about: 2014 Keystone Laredo 292Rl.

I didn't like: Warranty service, Company does not stand behind its products, Poor quality and construction.

Review #785661 is a subjective opinion of a user.

1.0
Customer service
PRODUCT OR SERVICE Keystone Rv Repair
Reason of Review / Monetary Loss Many of the above / $7000
Preferred solution Not specified

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Anonymous
Las Vegas, Nevada, United States #1182032

Hello,

I just had this exact thing happen to our 2015 Keystone Raptor. I sure hope Keystone does the right thing and pays for the repair.

Anonymous
#1135861

Maybe if more people would take these dealers and manufactures to court maybe they would start building decent quality products.

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