I purchased a new 2014 Keystone Laredo 292RL from Candy’s Campers in Murfreesboro, TN. We have had a number of complaints with the workmanship but, the most disturbing was when a large section of the rubber roof ripped off while driving down the highway. Keystone authorized Candy’s to do the repair. My trailer went into the shop in October and it was not returned to me until January. The repairs should have taken only a few weeks. Upon return of my trailer, I discovered that the roof was improperly installed. The entire roof had lumps, bumps and ripples all over it. Keystone advised us that it was just a cosmetic issue and that they were not going to assist us. Candy’s Campers disagreed that there was any issue with the repair at all.
I represented myself in a lawsuit against Keystone & Candy’s Campers in Rutherford Co. Court, Murfreesboro, TN. Case # CV-245371. The judge ruled in my favor. He went onto state that if he took his vehicle in for repairs he would not expect it to be returned looking like a “crinkled up potato chip”. I received a judgment against Keystone RV Company for the full cost of repair.
I will never do business with Keystone or Candy’s Campers in the future. Worst customer service experience I have ever had from both!
Reviewer is in unhappy mood. swhalen63 stated that there is a room for improvement of warranty service and company does not stand behind its products. Please immediately contact the author of this review to discuss "many of the above" of keystone rv repair and associated monetary loss in the amount of $7000. Keystone Rv needs to read this review and look into the issue (if any) according to poster's claims.