Redlands, California
Not resolved

I supposedly bought a brand-new 2016 Keystone Outback.Upon further investigation I found out that the Outback has had its fiberglass coating repaired in numerous places.

Related: Keystone Rv - Keystone camper issues

The repairs were done, either from the factory or the dealership, with bondo which is definitely not a fix to this fiberglass as it continues to crack due to the side walls improper installation.

Within 90 days of having my brand-new Outback I have had 31 different issues. Now I have more and a coach, less than a-year-old, which is splitting apart because the side wall panels were not properly installed straight from the factory and therefore the fiberglass coating not properly applied, 5 fiberglass cracks! I have been workinh with Keystone to find a remedy for the situation since September 10, 2015.

To this point I have gotten no closer to getting my trailer fixed and have had all my claims denied by Keystone.

Keystone is proving to me they do not want to back their one year warranty.The people in customer relationships and customer service have been less than accommodating and extremely slow to communicate in helping me get this problem solved.

Review about: 2016 Keystone Outback 326.

Review #842917 is a subjective opinion of a user.

Diversity of Products or Services
Product or Service Quality
Customer service
Price Affordability
Value for money
PRODUCT OR SERVICE Keystone Rv Rv Repair
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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