Not resolved
Customer service
Discounts and Special Offers
Product or Service Quality

We have a Keystone Raptor. After 4 years all the decals are flaking off and the garage floor rotted.

Now not even 5 years the ramp door is rotting. We contacted keystone and they send decals but told us that we have to take old ones off and put the new ones on. About the floor and the door? We were told the camper is over a year old and they will NOT Evan give a discount to replace the door (we were able to replace the floor on our own cost about $500 in materials that we paid and about 3 full days time).

We asked that the manager please give us a call. That was over 3 weeks ago. We have had other problems since the purchase of this 5thWheel, but this takes the cake. The dealership stated that the door is not due to water damage that it's a defect.

Keystone said it doesn't matter because it's over a year old. Beware of this cheaply made but expensive manufacture.

Product or Service Mentioned: Keystone Rv Rv.

Reason of review: Damaged or defective.

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