Columbus, Michigan
Not resolved
2.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
2 comments

Update by user Jun 04, 2016

As of Monday, June 6, 2016, we are starting week #11 it has been in for service.Last fall it was in for 6 weeks, with Keystone arguing it was the fault of an outside vendor.

Come to find out, the wiring in the walls, FROM THE FACTORY was wrong!Not only the wrong wiring but the incorrect connections.

Original review posted by user May 06, 2016

Brand new, our remote on our Big Sky would not work.After 6 weeks of sitting at the dealer and blaming Lippert Co.

sending 3 new control units and 3 new remotes, our dealer & a rep from Lippert discovered inside the wall wiring was wrong. Not even the correct wiring or connections. Wrong right from the factory. Now it's back at our dealer for 5 weeks and we were told yesterday that the frame on our coach is bowed.

WTF. We paid 80k for this thing. The MSRP is $115,000. Many other things wrong with it.

Lights that won't work, the Beaufloor is screwed up, the slide ripped the carpet out of the floor, satellite connection won't work, etc. May 4 we had it 1 year. The comment has been made we might have to unload it and have them drag it back to Indiana. NOT GOING TO HAPPEN.

If it goes back to the factory they're buying it back!If the owner at our RV center can't straighten this out, I guess we will have to retain an attorney.

This person wrote the review because of bad quality of keystone rv rv from Keystone Rv and attached a photo. Reviewer claimed that he or she wants Keystone Rv to read this review and look into the issue (if any).

The most disappointing in user's experience was keystone customer service is awful. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Keystone Rv for you to read. This information may help you with your purchase decision.

Had an Experience with Keystone Rv?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1168994

Oh my........June 5 and we STILL don't have our coach back! Little by little the parts are dribbling in. Keystone is certainly in no hurry to complete this mess.....

Anonymous
#1157449

I wish you guys luck, ours is wired for the remote but apparently somebody "forgot" to install it and there is no proof its supposed to have it, except the dealer claimed it was until delivery day.

You May Also Like

Keystone Rv - 2011 Keystone Springdale Corrosion Keystone Rv "I have a 2011 Keystone Springdale 29 RLS travel trailer and found corrosion holes about 2 inches from the roof and about 2 feet from the front of..." Read more DON'T BUY A KEYSTONE RV TRAILER Keystone Rv "Purchased a 2015 Summerland Travel trailer manufactured by Keystone RV. What a huge mistake! Had the trailer 6 weeks and the two slide outs leaked water into the floor onto..." Read more Keystone Rv - 2012 Outback Fading Front cap Keystone Rv "Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they..." Read more Keystone Rv - Rv Repair Review Keystone Rv "Here we go again. Bought this 2017 Keysyone Montana High Country from Camping World in Jacksonville, Fl in October 2016. Had it one month when we had a storm, had..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more Lazada Philippines - LAZADA PH Defective Phone Return Item Refused Lazada Philippines "hello, good day. bakit nyo di tinanggap yung return refund ko.meron akong mga screenshots please re-evaluate nag refer kayo sa lbc ng padala, eh nadelay ako ng padala kasi may..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more