Not resolved
Customer service
Price Affordability
1 comment

Have a 2015 keystone 31 ft travel trailer.Bullet premier...nothing premier about it..

horrible warranty coverage..had mice in the furnace ducts the day I brought it home! Complained of horrible smell. Was told this was normal for a new furnace. There was damage to all duct work loaded with dead mice and nests.

Refused to fix it. Dealer wanted 800 bucks for repair. .about 8ft of foil ducting. Fixed it myself for 100 bucks!.

Worst customer service ever! Put a metal flange with screening between the floor. You can see the amount of expanding foam to fill the massive holes they made..other holes for wiring look like a hammer was used. Found tons of sloppy workmanship leading to issue!

Under belly cover gouged out around wheel hubs. Massive hole allowing rodents in. Directly above the wheels. 6" holes for 4" ducts.

Extra space left wide open to outside. 3 " hole drilled through floor for water lines..opening exposed to elements. Have another issue now with water leaking through furnace exhaust. Lower mounting screws are loose...rotted mounting surface.

Rain water is entering trailer. Will they fix this? Probably not! The shower had a cracked drain from improper alignment which they did fixed after I had water leaking throughout the floor.

The holes for the outdoor kitchen were 2 times to big.

4 " hole for a 2" drain line.sloppy workmanship. The dealer patched this up with black foam and expanding foam.

Looks terrible.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Keystone Rv and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Keystone Rv.

Check out the best and the worst companies in Dealers category for more informed decision or compare Keystone Rv to other companies on our site.

Had an Experience with Keystone Rv?

Write a review


Terms of Service
Post Comment
Appleton, Wisconsin, United States #1208366

Mice have eaten our flexible duct work under the floor. Did you have to remove underbelly from camper?

You May Also Like

Keystone Rv - Same as last person Keystone Rv "Major leaks and Camping world and Keystone laugh and do nothing it was under warranty when this started now Ive owned it almost 3 years and its moldy and in..." Read more Keystone Rv - Front panel Delaminating 2012 Cougar Travel Trailer Keystone Rv "I contacted the dealer where we bought our Cougar and showed him pictures of the delaminating that is taking place on the front Panel. He said that Keystone..." Read more DON'T BUY A KEYSTONE RV TRAILER Keystone Rv "Purchased a 2015 Summerland Travel trailer manufactured by Keystone RV. What a huge mistake! Had the trailer 6 weeks and the two slide outs leaked water into the floor onto..." Read more Keystone Rv - Gel coat failure on keystone bullet Keystone Rv "2014 premier bullet, by 2016 front of unit showed gel coat paint failure. Discoloured. Faded . Contacted keystone, would not accept blame for factory application failure. Claimed that they couldn't..." Read more Myfax - They make it almost impossible to cancel Myfax "In California I am pretty sure they passed a law that if you allow customers to sign up for a service online, you have to also make it possible to..." Read more Poshmark - Purposely deceived! Poshmark "I bought 2 purses to get the shippin discount from the same seller. BOTH bags were sold as Leather. 1 bag still had the abee clearly stating "Simulated Leather" The..." Read more Lowes - Kitchen remodel  & design Lowes " Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing..." Read more Lenscrafters -  Don't use your hard earned $$$ on them Lenscrafters "They can make your glasses wrong and still not fix them. OUT THE GATE I noticed something on my lenses they assured me just clean it. Asked them for cleaner..." Read more