We purchased a Keystone Sprinter 331RLS on July 25, 2014. Store it indoors, used it for 6 trips.
On Labor Day 2015 we went on our 6th trip, on our way home we noticed the front section of the roof was puffed up from air going down the road. Upon further investigation noticed roof membrane came high enough to contact front ac unit and cut the membrane. I contacted Keystone and informed them, their response was sorry, its out of warranty by 1 month and 1 week. I took it to the dealer for their opinion and to see if we could get it fixed.
Dealer investigated and found thatwhen the rv was manufactured, the roof was cut short and this is why you got air under it. I pleaded my case to Keystone and they agreed to repair the roof, but only 10 ft of it. I told them thats not acceptable because I do not want a seam. I have been fighting with them daily for the past few weeks demanding they replace my roof.
I sent the CEO of Keystone an email as well but no comment. It seems from reading several forums that this has been a recurring problem with many Keystone rv's and they will not stand behind their products. My camper has been at the dealer now for 4 weeks and I am needing to get it home to start our camping. Customer service sucks as well as the company standing behind their products.
Im not giving into them, my suggestion is dont buy a Keystone product. Im calling everyday until they replace my roof.
Product or Service Mentioned: Keystone Rv Rv.
Reason of review: Bad quality.