Prairieville, Louisiana
1.2K views 2 comments
Featured Not resolved

Recently while cleaning the yard near my Keystone RV, I sent a piece of pea gravel into the passenger side rear glass.I called the local dealer where I purchased this and I was told that they would have to replace then entire window including frame at a cost of approximately $500 plus.

I was very upset and called Keystone customer relations and asked them why should I have to replace the entire window because one piece in the window broke. There response was that is the way we do it.

So instead of paying $50 for a window glass you pay to have the whole window replaced.Keystone is no different than all of the other RV manufactures--poor customer support.

Review about: 2015 Keystone Sprinter 269Wrls.

I didn't like: Response from the employee.

Review #647276 is a subjective opinion of a user.

1.8
Staff
Customer service
Discounts and Special Offers
Warranty
Interest Rate
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $500
Preferred solution Let the company propose a solution

Had an Experience with Keystone Rv?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Maple Heights, Ohio, United States #1248688

Sad to say that is just the way they do it in the RV business world.I had one pane of glass shatter during a return trip from Alaska.

Called the actual manufacture of the window where they quoted me $700. And yes, you have to buy the whole thing. Even if I needed just one crank handle, I have to buy the whole 2 panel window unit.

But they couldn't sell it to me.

They have to make it, sell it to Keystone, who in turn sells it to a RV dealer. That is why it's $700 because each one has to take their cut.

What I did was stop in Elkhart IN. where they make a good deal of RV's and stopped at a RV surplus store.

Ended getting a brand new window for $45. My dealer back in Ohio install it for $100.

Even for a RV dealer, getting a exact replacement is hard. XYZ RV manufacture buys say 500 of X by X window, when the stock is used up, then they buy another batch of windows, but they may be for the same window opening, but slightly different in appearance.

So that is why the surplus shops get all the extras.

The first surplus store I stopped in I looked for an hour thru stacks of the black frameless windows for a match.

No luck....The 2nd store, the guy looked at it, drove off in his golf cart, came back in 5 minutes with one that matched.$45 and I was on my way....

Anonymous
#1004842

um...take it to a local glass shop and quit whining about your own caused damage

You May Also Like

Keystone Rv - Review about 2016 Keystone Montana High Country 374Fl from Cookeville, Tennessee Keystone Rv "We purchased a 2016 High Country the Friday before thanksgiving. The shower is backwards, water soaks the floor. There are many other issues but the fridge is the worst. It..." Read more Keystone Rv - Front panel Delaminating 2012 Cougar Travel Trailer Keystone Rv "I contacted the dealer where we bought our Cougar and showed him pictures of the delaminating that is taking place on the front Panel. He said that Keystone..." Read more Keystone Rv - Keystone Alpine Keystone Rv "Your company stinks...I will never ever buy another or recommend Alpine or any other trailer from you people. I waited and waited for our camper from the first week..." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more Instagc - Yet ANOTHER NON-PAYING Survey! Instagc "*CX-125651 Female Cat Owners Study1156/22/17 01:39 PM Cheated out of $1.15 ! Hardly anything credit here any more. Not even adbistro. I am spending ALLOT more time on swagbucks now...." Read more Old Navy - Sports tanks Old Navy "There is currently a *** poor selection of sports tanks with built in *** pads. I'm way too lazy to wear sports bras and I'm sure I'm not alone in..." Read more Bonanza - No Sales with over 200 items Listed Bonanza "I decided to try Bonanza in May of 2017 because I have been with Ebay nearly 20 years and am sick of their nonsense. Well, all of my Ebay listing..." Read more Nissan Canada - Service in Scarborough Nissan Nissan Canada "We went to do service in Scarborough Nissan last Thursday Jun29/2017. We got our car back today Jun27/2017 and this is what happen to my car there's a big scratch..." Read more