Recently while cleaning the yard near my Keystone RV, I sent a piece of pea gravel into the passenger side rear glass. I called the local dealer where I purchased this and I was told that they would have to replace then entire window including frame at a cost of approximately $500 plus.
I was very upset and called Keystone customer relations and asked them why should I have to replace the entire window because one piece in the window broke. There response was that is the way we do it.
So instead of paying $50 for a window glass you pay to have the whole window replaced. Keystone is no different than all of the other RV manufactures--poor customer support.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of response from the employee. Please immediately contact the author of this review to discuss poor customer service of 2015 keystone sprinter 269wrls and associated monetary loss in the amount of $500. Keystone Rv needs to offer any options to resolve the issue according to poster's claims.
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