Keystone Rv - Keystone Sprinter Broken Window Glass

Recently while cleaning the yard near my Keystone RV, I sent a piece of pea gravel into the passenger side rear glass.I called the local dealer where I purchased this and I was told that they would have to replace then entire window including frame at a cost of approximately $500 plus.

I was very upset and called Keystone customer relations and asked them why should I have to replace the entire window because one piece in the window broke. There response was that is the way we do it.

So instead of paying $50 for a window glass you pay to have the whole window replaced.Keystone is no different than all of the other RV manufactures--poor customer support.

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Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
2015 Keystone Sprinter 269Wrls
Review category
Service Centers and Repairs
review #647276 by

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Jul 08, 2015 #1004842

um...take it to a local glass shop and quit whining about your own caused damage

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