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Warranty
5 comments

So, I have owned my Black Diamond, 34' for 4 yrs. exactly.

About 6 mos. ago I saw my couches and rocking chairs are cracking and peeling...REALLY.

Now what? I do not have children, it is just my husband and I and I keep them covered with sheets. I keep all the blinds closed when we close it up so no sun is directly coming in the camper.

The warranty on items like this is only a year so I am stuck~!

Any suggestions? My camper is in perfect condition and now I feel this is going to reduce the sale price when I go to sell.

Product or Service Mentioned: Keystone Rv Rv Warranty.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

  • Leather Couch And Chairs Defective
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thinwater
#1652131

With all of these KEYSTONE products out there that people paid 10's of thousands of dollars for, that KEYSTONE WON'T stand behind, someone should find a product liability lawyer and start a class action lawsuit !!! I KNOW I would sign on !!!

Anonymous
#1651268

Keystone RV recently reviewed your post. In an attempt to review all details, would you please reply back to this post with the last 8 digits of your VIN?

If you would like to speak with a Retail Advisor with our Owner Relations Team, please contact us with the last 8 digits of your VIN at 1-866-425-4369 Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST. Thank you.

WorriedMarmot
to KeystoneRV-1 #1651660

4YDT27721FB451570 THAT WOULD BE SO GREAT IF YOU COULD HELP ME Thank you so much

Anonymous
to WorriedMarmot #1652107

We appreciate you replying back to us. We were able to verify that this VIN is a 2015 277RL Outback.

Can you confirm that this is the correct unit that you are referring to please? Thank you!

Anonymous
#1651176

My suggestion would be to put new furniture in it and sell it as fast as you can. Believe me when I say, your problems with keystone have probably only just begun.

It could fall apart tomorrow and Keystone would be of NO HELP to you.

Mine started falling apart less that 2 years after it was built and they will do nothing !! GOOD LUCK' you will probably need it !!

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