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We bought our camper in April an have had to have many thing replaced or fixed main issue we have had is danergous swaying happening while pulling with or with out something in the garage . Took to dealership for test ride so they could ride with us to see what it was doing an they have determined there is something wrong with the frame of the camper an that they would get back with us to see what can be done .

So now we wait An have a camper that can’t be used because it’s not safe to pull for the purpose it was bought for . I have been in contact now with keystone an have yet to here anything back an we are working with general rv in orange park fl

Product or Service Mentioned: 2018 Keystone Rv Impact 29V Rv.

Reason of review: Bad quality.

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Anonymous
#1670738

We bought a Keystone 2018 a year ago. It has been in the shop more than we’ve had it.

A hanging lamp was in for repair for 6 times before it was fixed. We took a trip to Arkansas in the mtns, when we had it 6 mo. When we took it in for a checkup they found the wheels were never greased. We had driven more than 1600 miles, on mountain roads, with no grease in the wheels.

A miracle we didn’t have an accident. We have tried a number of times to contact Keystone and finally talked to someone as knowledgeable as a stump. We bought our first trailer in 2004. It was an inexpensive, 28 ft Prowler.

We pulled it all over the US. We had it 9 yrs and had almost no trouble. I think the problem is that rv’s are so popular that they are being thrown together. The industry needs a wake-up call.

Every brand is affected. They are selling junk for high prices and actually putting lives in danger.

Guess it will take a terrible accident due to poor workmanship for a class action suit to be brought. Once it does the industry may be seriously harmed until they clean up their act and start building a product worth what it costs.

Anonymous
#1603494

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information.

You may reach us Monday through Thursday 8am - 5pm & Fridays 8am-4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

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