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Keystone has denied any warranty repair on the couch cushions showing rips stating that it appears to be damage that has taken place outside of the warranty guidelines. This is a new $140k unit bought in January.

Buyer beware

Not covered by your guarantee? You might want to look again. The tear is on the stitch line in TWO locations. You would have a argument with one location but TWO?


I paid 140k for this unit 5 months ago. You claim to back all of your materials and expect you to do so.

User's recommendation: Do not buy keystone.

Location: Surrey, British Columbia

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Keystone RV recently reviewed your post. We are so sorry to hear you have had to experience these issues with the couch in your unit.

Please do know that in your owners manual that came with your unit you can find under "what is not covered" that damage is not covered. If you are stating that this was a manufacturing issue then I would contact the manufacturer of the couch itself as we do not manufacturer the couches and they may have a warranty on the couch itself. We would be more than happy to look into your file further and see how we could go about assisting you today. We deeply apologize for all the frustrations that this has caused you with your unit and truly want to help you out in any way we can.

Please do contact us directly so we can assist you further and get you taken care of. We do appreciate you reaching out to us and hope to hear from you soon. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-866-425-4369 Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST. You may also email us at ownerrelations@keystonerv.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

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