Keystone has denied any warranty repair on the couch cushions showing rips stating that it appears to be damage that has taken place outside of the warranty guidelines. This is a new $140k unit bought in January.
Not covered by your guarantee? You might want to look again. The tear is on the stitch line in TWO locations. You would have a argument with one location but TWO?
I paid 140k for this unit 5 months ago. You claim to back all of your materials and expect you to do so.
User's recommendation: Do not buy keystone.
Location: Surrey, British Columbia