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We have a 2015 keystone outback travel trailer. The oxidation is on the front and top where it is painted black.

We have had it waxed several times and keep it covered in the winter. I also agree that Keystone should be fixing this problem and not passing it on to the consumer.

Reason of review: Bad quality.

Location: Tucson, Arizona

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KeystoneRV1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information.

If you would like, you can verify the last 8 digits of your VIN on here, and we can look up your information and contact you directly. You may also reach us Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

thinwater W

You think YOU have problems ??? See my YouTube video # 1nn9PUrWEMk. THIS is the kind of JUNK KEYSTONE builds.

KeystoneRV1
reply icon Replying to comment of thinwater W

To โ€œThinwaterโ€, Keystone RV does care about our Customerโ€™s, and we do review all cases based on facts. We were more than happy to have you speak to our management team and provide direction when you visited Keystone RV last year.

Even though your unit has been retail owned and utilized since 2013, by multiple ownerโ€™s ending with your current ownership; we have offered any assistance that we could offer up to this point. While itโ€™s an unfortunate situation, attempting to discourage our Customerโ€™s from contacting us with questions or concerns, will not alter the outcome of your situation.

thinwater W

GOOD LUCK!!! Keystone is a "Slime of the Earth" company !!

You are LUCKY that this is your ONLY problem !! It probably won't be your last !! BELIEVE me when I say DO NOT expect help from KEYSTONE !!! They DO NOT stand behind their product !!!

They installed the rubber roof wrong on my 2014 Sprinter causing the whole back wall to rot from within and FALL OFF !!! They won't help, even when I offered to pay for it !! $39k Camper that lasts for 4 years. That is what Keystone builds, JUNK !!

My advice is to sell or trade it before something else happens, because IT WILL !!

My advice to EVERYONE !! DON'T BUY KEYSTONE or ANYTHING built by THOR INDUSTRIES !!!

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