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103 comments

I noticed that the top of my brown endcap has a greyish color to it. I called a dealer,and they said that Keystone RV is having problems with the paint, and that it is oxidizing.

I have noticed SEVERAL RV's identical to mine, having the same problem. Since there are so many Outbacks like mine, having the same problem, then I think Keystone should stand behind their product/problem and fix them.

Instead Keystone offered me $750.00-$1000.00 towards a new pain job, which is quoted at $2200.00 by the dealership. We should not have to pay any money out of our pockets to fix what Keystone did.

Our Outback is less than 2 years old, I would like to think that a $33,000 RV, would not have this type of problem yet. Since Keystone is not willing to repair our Outback, I ordered a banner to display my displeasure with how Keystone wants to handle THEIR mess.

I will put my banner up in the front yard of everywhere I travel, and camp, which is quite a bit.

Monetary Loss: $2200.

Location: Cincinnati, Ohio

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Harlyn Uuw

I have a 2017 Montana 305rl! The oxidization of this thing is like everyone else!

How they get away without taking care of the problem is beside me , will never buy another keystone product after paying about $60 thousand you would think the exterior would hold up over a couple years!

If anyone remembers the ford paint recall in the late 80s from bad primer the company contacted every owner and repainted certain colors at no cost! This company could care less about the products they sell its all about the money!

Tyneshia Plx

Another pissed on consumer- Yes, We own a 2016 Keystone Cougar 5th wheel and as all of you know, the gel coat lasted about 1 year. It's complete BS for Keystone to say you must wax it yearly or more to prevent this, well, I have and now I just have a matte finish brown with oxidation.

I tried calling them, the dealer and other RV stores and they all say the same thing, Keystone knows about it but won't fix it or even offer a compromise. Maybe we can put a class action lawsuit together for all of the Keystone owners with failed gel coats to get some satisfaction and at least get this to the news.

I wonder if Good Sam or Trailer Life or RV suppliers would help us get the word out? Just thinking out loud here...

Guest

Same problem with my 2015 Keystone Laredo after 1.5 years. Keystone refused to help me with that. Very poor after sales service from Keystone!

Guest

I have a keystone Laredo, front of camper looks terrible. Paint is all xidized

Guest

We have a 2018 Keystone Cougar SRX toyhauler it is faded all over bad ! The back door is terrible looking you can see the fiberglass though the gel coat and is popping off . Never ever again!!!!!

Guest

I agree, ours faded out on 201* ***rl But I used some stuff to bring it back. Also would like to ad that we like our trailer but would never buy it again, poor designing. Now about the customer service we agree it's designed like an insurance company to try and prevent you from getting anything

thinwater W

A BANNER ??? GREAT idea !!

I wish I'd thought of that. Good luck

Guest

I also have a Keystone (Laredo) with major paint/gel issues. The sides are fading and leaving outlines of the framing in the walls.

Contacted customer service 2x and was told its out of warranty. 2 years old and waxed 5x. Hopefully they will back their product.

Casey S. Hagan

Guest
reply icon Replying to comment of Guest-1803698

I hope so but I hold little hope for you. mine was 18 months old when it started failing (decals don't just peel off within a week or two).

signed 'replusive elk'. wondered how I got that name - didn't ask for it but it has got enough laughs.

Guest

Keystone stand behind their product ??? ARE YOU JOKING ???

BECAUSE it IS a JOKE !!! They make JUNK and DO NOT stand behind it. THAT IS WHAT THEY DO !!! You will get NO HELP from them , so DON'T hold your breath !!!

They already have your money , so they DO NOT CARE !!!! Oh, sure, they say they want to talk, they say the SAME EXACT THING on every poor review. BUT talk does NOT fix ANYTHING, and that is all they do is talk and tell lies.

THE ARE the WORST RV company on the planet, BAR NONE. DON'T BUY ANYTHING MADE BY KEYSTONE OR THOR INDUSTRIES !!!!

KeystoneRV1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information.

If you would like, you can verify the last 8 digits of your VIN on here, and we can look up your information and contact you directly. You may also reach us Monday through Thursday 8am-5pm & Fridays 8am-4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

Hmill73
reply icon Replying to comment of KeystoneRV1

I also have a 35k Outback , beautiful trailee EXCEPT when ypu look at the front !!!! Faded peeli g and looks terrible , i have had cheaper trailers in my life hold up way better!!!!!

Very disappointed in this high priced unit not being able to hold up. We buff and wax every spring and summer and the nose is terrible still very embarrassing. I called keystone and was basically told to bad . HOW CAN YOU MAKE A POOR MADE PRODUCT ND NOT STND BEHIND.

You say will hep here but i call and get blown off .!!! How are you all different , itโ€™s obvious Keystone wants the sale not the quality or customer service . Stand up as a million dollar company and fix your mistakes.

Automotive manufacturers admit an issue and correct why cannt you!!! VERY FUSTRATED OWNER Heather Ohio

Guest

repulsive elk here: so I called Keystone (as they asked in their review of the posts). took me about 15-20 minutes counting on-hold time.

young lady was very pleasant. in short, they are not going to do anything about it.

their post to this stream was merely for window dressing and nothing else. a waste of my time to put it bluntly - how naive of me.

Guest
reply icon Replying to comment of Guest-1729467

I too called them with a poor customer service I like my trailer but they should make the engineers live in them for a month then we would have an awesome trailer with switches, receptacles, furniture in all the right places

Guest

CONGRATULATIONS !!! Through contacts here and other web pages I can now say their were 73 LESS Keystones purchased since the beginning of this year.

These buyers were SMART and bought from a company NOT owned by Thor Industries.

While I know this is just a drop in the bucket for them, lets keep up the good work , Tell everyone on any website you can find what JUNK Keystone makes. Don't buy Keystone or ANYTHING built by Thor Industries.

Guest

Don't expect ANY help from Keystone. They are the original SLIM of the EARTH Company.

They ARE #1 in warranty denials !! THEY WILL send you e-mails and answer you complaint ( like they did here) with the same canned response they send to everyone. Just look on this page, you will see the same response a hundred times. In the end they will do NOTHING !!!

They will talk and act like they care but they DON'T !!! DON'T buy ANYTHING Keystone or Thor Industries !!!!

KeystoneRV1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information.

If you would like, you can verify the last 8 digits of your VIN on here, and we can look up your information and contact you directly. You may also reach us at 1-866-425-4369 Monday-Thursday 8am-5pm & Fridays 8am-4pm, all times EST. Our Owner Relations Team number is 1-866-425-4369.

When you contact us, please reference the issue noted on Pissed Consumer. Thank you.

Averly Iti

Keith here Kndsrealty@***.com Our front brown cap I cant rub out or maintain 201* ***rl I would never buy a keystone ever again

Guest
reply icon Replying to comment of Averly Iti

this is 'repulsive elk' (don't know how I got that tag). polishing and waxing lasted about 3 months and still would eventually lose the nose and have to re-gelcoat ($$$$).

I put a wrap on it with the bullet decals. cost me under $800 versus a $2500+ paint job.

we keep the trailer in covered storage and are expecting to get 5-6 years out of the wrap. just wanted to share that because I had not seen conversations about just putting a wrap over the front.

Guest

I have a 2015 Cougar doing the same thing. can see strands of glass.

also had the back end delaminate the keystone did not warranty. will never buy a Keystone product again.

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