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We purchased a new 2010 Outback 30 ft travel trailer by Keystone. Approximately 2 years after purchase the decals starting peeling off.

Keystone said they only have a 1 yr warranty and refuse to help out. To purchase new decals is $1562.00 plus shipping and handling. Add the labor and extras the total quote was $7,442.01. This comes to about 25% of the cost of the camper when it was new.

Thanks for nothing Keystone.

Please tell me why poor workmanship is the owners problem. I will never purchase another Keystone product due to the poor service and lack of caring about the customer.

Reason of review: Bad quality.

Monetary Loss: $7442.

Preferred solution: Keystone should send me the decals for replacement or have them replaced..

Keystone RV Cons: Response from keystone, Poor quality control.

Location: Sun Prairie, Wisconsin

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Guest

Keystone know they had a bad set of decals for the campers cuz we're not the only ones out there that have the same problem my 2009 I had to take them off it looked like *** and the same thing they have nothing to do with me

Guest

Having same issue. Started pealing at the two year mark.

I neighbor's RV is over 12 years old and his stickers are mostly intact. In fact, none are peeling.

Guest

I myself have a 2009 Cougar and over the past 2 years my decals have been peeling. I have searched online to see if there have been any recalls from Keystone with no such luck.

But I came across this lawsuit documentation online this morning. It looks like Keystone was well aware of the issues.I think we as customers need to bring this to the media.https://www.executivesummaryblog.com/files/2014/12/Ritrama-Inc.-v.-HDI-Gerling-America-Insurance-Co.pdf

Guest

I totally agree with you on this matter, there should have been a RECALL on the graphics! I have a 2010 and all the graphics are peeling off.

I called keystone and they said there is only a 1 year warranty i said well i would hope the stickers would not come off the 1st year!

Now here I sit with a camper that looks bad and have to spend more money fixing it! Keystone you should have recalled the years of campers with all the graphics issues- NOT the consumers fix!!

Guest

I AM AN RV TECH OF OVER 28 YEARS. I'M SURE THAT YOUR TRAILER SITS OUTSIDE UNCOVERED ALL DAY, EVERY DAY.

VERY FEW CAN AFFORD INDOOR STORAGE FOR THE TEN MONTHS EACH YEAR IT GOES UNUSED. IF YOU HAVE A "COVER" FOR IT, YOU SHOULD HAVE BEEN USING IT. WAXING THE TRAILER WOULD HAVE HELPEDl9 ALSO. YOU NEED TO รž THE DECALS ARE ULTRA THIN VINYL WITH LITTLE, IF ANY, UV PROTECTION.

ANOTHER POINT IS THE MANUFACTURER OF THE TRAILER IS NOT THE MANUFACTURER OF THE DECALS. GO AFTER THEM INSTEAD.

WON'T MAKE ANY DIFFERENCE BUT I'D AT LEAST TRY. GOOD LUCK.

Guest
reply icon Replying to comment of Guest-1207385

Covered every winter. Cougar decals are all junk.

Swoosh and stripe decals holding up fine.

2010 model. Started peeling in 2012.

Guest

Keystone sucks. You cant even purchase the decals anymore if your trailer is over 5 years old. Don't buy a Keystone people.

Guest
reply icon Replying to comment of Guest-1201348

The only year you can get is 2016 for a 2010 toy hauler...well that will do a lot of good

Guest

I have a 2010 keystone Raptor Toy hauler. Its our baby..and we are having the same problem..we keep ours covered so NO weather gets on it or anything.

So, it's in no way our fault. But we ha e the same problem as you..cracked and peeling of decales...looks awful..and Yes they should replace them at No cost to the customer! Its poor quality and workmanship on their part.

This is their product. But I guess they done really care!

Guest

I've got the same year as you, exactly the same problem. For the cost of one of these rv's, one would think the material used would be better quality. My LAST Keystone is this one.

Guest

I agree 100% Not just Keystone. But all of them.

We the consumer are getting so ripped off by the makers and the RC shops Parts departments.

I'm selling mine. We will start staying at Motels & hotels.

Guest

Me too! I bought mine in 2009 same thing.

The metal in the front rolling off the top has weak metal Dents in it. I also complained about the space around the slide that lets in Cold or hot air, mice, Bugs. The inside is pretty but cheap. The cabinets cheap!

It is a very cheaply made trailer.

I am used to a Newmar, they are top of the line ,big difference. You buy cheap, you get cheap!

Guest

Keystone/Thor have always had crappie decals! I had a 2004 Holiday Rambler that I sold in 2010 to a neighbor.

The decals still look like new!

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