I purchased a 2017 Keystone Outback RV in August of 2016. I have had several issues arise with it and it's not getting any better.
The wood trim throughout the unit continuously warped and dis-colored even after being replaced repeatedly. The lock had to be replaced 3 times in the bathroom exit door and it is still not working correctly. In the master bedroom, The bed lifts up for additional storage. This contraption broke and all that was done to fix it was the dealership drilled new holes in other places with bigger screws.
This was tacky....I did not buy a used unit, I bought a new unit and do not expect to have multiple drill holes in the furniture. There was a leak in the ceiling that ran into the bathroom and outdoor kitchen. The dealer said they fixed. Several months down the road, the floor in front of the bathroom and bunkhouse started getting soft.
It go so soft you couldn't even walk on it. The dealership look at it and the wood is rotted. The whole floor is going to have to be replaced. A BRAND NEW UNIT!!!
There is much more to divulge but I am tired. I highly suggest anyone considering purchasing a Keystone to be CAUTIOUS. I thought they were the better units but to my dismay it is evident they are not. I am requesting Keystone exchange me for a new unit and compensate me for the months payments I made when not having the unit.
I only used it 4 times out of a full year because of careless and bad craftsmanship. work.
Product or Service Mentioned: 2017 Keystone Rv Outback Rv.
Reason of review: Bad quality.
Monetary Loss: $40000.
Preferred solution: Exchange for a new one or give a full refund plus out of pocket expenses..