Syracuse, New York
5 comments
Not resolved

After purchasing our Alpine, and using it during the summer, our kitchen slide out started digging up the kitchen floor.After trying twice to get this resolved they still refuse to fix it.

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They refuse to stand by their product even when it was under warranty. Before buying our Alpine we had four Montana's, and we've noticed a decline in quality and customer service with each one we have purchased. I can assure this is the last keystone I would ever buy and would notrecommend buying one to anybody.

This extremely poor quality product deserves zero stars.I'm now in the process of sending a letter to the CEO of keystone, but I still doubt anything will be accomplished.

Review about: 2014 Keystone Alpine 3535Re.

I didn't like: Quality, Response from keystone.

Review #735640 is a subjective opinion of a user.

PRODUCT OR SERVICE Keystone Rv Rv
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Deliver product or service ordered

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Comments

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Rob
Calgary, Alberta, Canada #1094095

Looks to me like you may have had some small rocks left on the floor while walking in it. It does not take much for this to happen.

Seems like a problem brought on by the owner

Anonymous
to Rob #1102483

Camping world had it and checked under the floor.Nothing there.

The slide was not installed properly and its digging into the floor every time the slide goes in and out.

We finally put a thin piece in f metal down when we slide it in and its scratching that.This was poorly made.

Anonymous
#1086179

Update on my Alpine... Keystone refuses to fix the floor. Do not purchase a keystone unless you don't mind taking care of the repairs yourself.

Anonymous
#1070815

Tried to put my complaint and picture on Keystones Facebook page and they blocked me out. They don't want people to know their product sucks

Anonymous
#1067051

Keystone called back still refusing to fix. I will never buy another Keystone ever!!!!!!!!!!!!!!

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