I ordered a 2018 keystone cougar 366rds fifth wheel the first part of February of this year it came the last part of April. Went to our dealership to go though orientation and to pick it up we where so excited.
But after going though orientation i walked though the whole R.V. and found several thing that where wrong. first being the big gouge in the entry door it look terrible with silver in the middle of the black door casing. Then one of the emblems was coming of the side.
and a few other thing like one of the blinds didn't work and no covers on two of the lights and a speaker that didn't work but the dealership wrote it all up and said they would call when the parts came in. They did call and we took it back to be fixed. when we got there the first thing they told me is Keystone was not going to cover the damage to the door and they sent the wrong parts for the emblem. seeing how i pointed out all this before i took possession of the unit.
now i have a damage door for a brand now unit. all i can say to every one that reads this is don't ever buy any thing that is built by Keystone company. And don't believe every thing there Youtube video tell you all this was missed by there quality control and delivered to the dealership this way. Buying this R.V.
was a life long dream and it has turned into a nightmare. Save your self all the headaches and some heartaches and buy something else.
Product or Service Mentioned: 2018 Keystone Rv Cougar 366Rds Rv.
Reason of review: Poor customer service.
Monetary Loss: $800.
I didn't like: Company does not stand behind its products.