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#61233

Will Keystone replace my rocker light switches in bedroom & living room?I have rocker light switches in the bedroom & living room of my 2020 Keystone Cougar Fifth Wheel 25RES. Both of my thumbs and the back of one finger (I thought maybe that would make it easier) are cut from using these light switches which is RIDICULOUS. I would like Keystone to replace the switches to something that will NOT cut me.

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Answer:
by #1976515

Please contact your dealership to find out if it is possible to replace rocker light switches. They should assist you with this issue.

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#25388

How do a file a claim for heater.

the heater What papers I need

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Answer:
by #1786036

In order to file a claim, you should contact the dealer’s service center. Should you need to locate an Authorized Keystone Service Center, a dealer locator can be found at Keystonerv.com or by contacting Keystone Owner Relations Monday-Friday 9 am – 4 pm Eastern time at 866-425-4369

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Question:
#22929

Does the raptor 423 come with 2 ladders to get into loft and top bunk?

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Answer:
by #1766311

According to Keystone RV Raptor 423 description, there is definitely an exterior ladder. However, there is no information on whether there are more ladders. You may contact Keystone RV customer service for details by phone at 866-425-4369

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Question:
#22573

Lights on power cord.

I have a 202* ***rls fifth wheel and I noticed when I got home from camping and plugged it in to my 30rd amp plug in only 1 blue light came on.I have 50 amp cord but only have 30rd amp service but I only run 1 air conditioner at home, is something wrong with the power cord ?

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Answer:
by #1760589

Your inquiry about the power cord and its work is quite specific. It is better to contact Keystone Rv customer service by phone at 866-425-4369

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Question:
#22384

How do I turn the fifth wheel safety light off if I don’t have a remote.

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Answer:
by #1754121

Keystone RV recently reviewed your post. In an attempt to review this further for you, we urge you to please contact Our Owner Relations Department, with the last 8 digits of your VIN, at 1-866-425-4369 Monday-Thursday 8am-5pm & Fridays 8am-4pm, all times EST. Thank you!

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Question:
#20347

2015 Couger Lite slides bars are warped.

Two slides were jerking when being put out. Took in to dealer and found out slide bars are warped.

We are leaving Tuesday for a 12 day trip. Can we use the camper without more damage?

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Answer:
by #1724476

It is better to contact Keystone RV customer service by phone at 866-425-4369

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Question:
#18257

Is anyone else having issues with tire wear and axles on 2019 keystone 5th wheel campers.

In less than 1000 miles we wore out tires, the dealer has had the unit for over 7 months and to date has not figured out the problem We only used it twice and had for less than a month, this is a brand new 2019 Keystone Carbon 347.

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Answer:
by #1736194

Axles are probably not sitting under the unit correctly! If they are not square to the frame this will happen for sure. If one of the axles is sitting off from the other it will compound the problem and wear the tires even faster!

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Question:
#18149

Why would a dealer allow a defective unit to be sold as NEW?The problems had to exit in plain view prior to being delivered to the customer. When we notified the salesman that we were going to put a “stop payment” on the check, he indicated that we would be committing an act of theft. How is that any different from taking our money and giving us a piece of ***

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Answer:
by #1784881

I have air condition ,water leaks under sink .heater now left living with everytime I turn around something wrong,

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Question:
#4633

Keeping Refrigerator cold and operating while traveling.

RE: Montana HC Do you have to have the battery disconnect on and does the inverter have to be on or off

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Answer:
by #1507423

We had this problem with our 2015 Cougar 333mks 5th wheel. Dealer said nothing was wrong brought it in 5 times. We found the problem. The propane line was about 15 extra feet too long and they had it curled up like a rope and every time we closed it in the propane line was pinched so not getting propane to refrigerator. I cut excess length and secured with cable ties and didn’t have any more problems with it cooling while traveling. But we have had nothing but trouble with our cougar. Changed 2 converters, 2 refrigerators, 2 TVs 2 coffee pots, awning motor, leveling motor, stereo system, lost everything in refrigerator/freezer twice. Keystone puts the cheapest converters in there rvs. Hope this works for ya good luck

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Question:
by Shalanda Iyx #179758

I have a 2021 keystone raptor 423 since day one no hot water in shower and very little in the bathroom sink and kitchen. What to do to fix this

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