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Pissed Consumer Interviews ?

We purchased a new Keystone Raptor Toy Hauler 428SP in August 2018 from Camping World of Myrtle Beach. We made two trips with the RV and at the end of the last trip I went on the roof to check the top of the slides for debris before retracting them I noticed bubbles in the roofing material on the slide tops. At the end of the trip when I brought the RV in for additional warranty work I reported the bubbles to the dealer. The service manager informed me that he requested that Keystone under warranty replace the slide motor assembly's (3) and install new roof material on all (3) slides. Keystone's reply was to install drip pans under all motors and to patch roofs. I told the dealer the that repair was unacceptable. He suggested that I call Keystone myself. I spoke with two representive's at Keystone the first said I needed no repairs and the second said drip pans and patches!!! I advised both representative's that their type of repair was unacceptable I asked the second representative where do we go from here and he said I had to call my dealer!!! I have done some research and found out that Keystone has known about this problem since 2017 and continued to install these motor assembly's on there slides!!! Keystone started to use Norco motor Bal-Accuslide assembly's on their slides that leaked oil or grease past the seal. So instead of discontinuing the use of this motor they opted to continue to install them!!! Now that slide roof tops are damaged from this, they want everyone to accept these patches instead of replacing the roof. My feeling is that the patch is a temporary repair that will last long enough to get them past the one year warranty!!! I spoke to roofers that said the roof material they use should last 15 to20 years!!! I have been reading different forums and I realize that Keystone has replaced motor assembly's and roofs on some RV's!!! Keystone wants you to believe that the term they like to use about the patches is "meets industry standards" should make us happy with the repair!!! My question is who sets the standard Keystone!!!
I would just like for everybody to know that it's TRUE, you do indeed get what you pay for. I mean, what's better than paying tens of THOUSANDS of dollars of your hard earned money for something that's going to repeatedly let you down?! Their furnaces will continue to surprise you, waking you up in the middle of the night to see your own breath! Their customer service? Absolutely no help! Dont like living in below freezing temperatures with no heat? That's fine, because you can take your wonderful new mortgage to a dealership where its bound to sit for days on end waiting for warranty approval work and for parts. But wait theres more!!! In the mean time you just lost your home that your using for work or play (neither in which I would reccomend), and will have to find a place to stay. Which I would love to add, is incredibly easy and convenient when you work 6, 12 hour days every week. keep up the GOOD WORK keystone! Last but not least I would just like to mention that this is the WORST purchase anyone could ever make.....EVER.Thank you for reading!
I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
So after one year of ownership of a Keystone Raptor, supposedly one of the higher end models, we were unable to talk with anyone at the factory about all the problems we had experienced with this rig. Meanwhile, the problems rust kept coming. All three slide motors...
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1.0
#1499004
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Keystone Rv - CLASS ACTION

COME-ON PEOPLE !! Lets all get together and go after them!! There are over 900 of us just here on this one website that have been SCREWED by this company. LETS GET A LAWYER and MAKE THEM PAY for this junk they have been making !!! Contact me @ grmtchem@hotmail.com Wtf
1.4
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I liked
  • Lay-out of camper
I didn't like
  • Poor build quality
  • Poor quality and construction
  • Answer i got from keystone
#1495702
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OK, so I fixed the right side of my 2014 Sprinter with the help of an ex Keystone employee. See video on YouTube # 1nn9PUrWEMk So I moved over to the left side, just so it would look good and have matching molding on the corners. When I reached in to check the wood in...
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Anonymous
KeystoneRV-1

Good Morning, clearly this is a frustrating situation for you and I can’t say I wouldn’t be too if the roles were reversed. Please know, Keystone does care about our customers...

1.7
I liked
  • Floorplan
I didn't like
  • Anything about keystone standing behind their product
  • No customer service
  • Poor workmanship and poor value
#1495696
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Keystone Rv - 2017 Laredo 357BH Electrical Issue

We purchased this rig in December of 2017 and have used it a lot! It’s been a great trailer up until last November when we started having issues with the microwave. The one inside quit working. Then all of the kitchen electrical outlets except the USB, the refrigerator and television. We tried to use a voltmeter on the USB outlet in the kitchen and it blew the wires off the plugs and started smoking. ( After it had fried my blow dryer and son’s phone charger) Upon checking all the other kitchen outlets we found they are only running about 92v. Our main bedroom lights just flicker. I know this is a mix of direct wired appliances, gfi and 12 volt but I didn’t expect this many electrical issues with a new 5th wheel.
#1495347
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My husband and i bought a new 2015 hideout 260lhs camper... We only had it for a few months. The awning ripped at both ends and it leaked water all over the mattress and clothes hanging in the 2 side closets. About 1 year in the refrigerator stopped working. Even...
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Anonymous
KeystoneRV-1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. Or, ...

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Keystone RV - 1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. Or, ...

1.0
#1494872
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Keystone Rv - 2016 KS 311 Impact Leaks!!!

I bought this piece of crapola in 2016 and have had nothing but problems. I have had so many leaks Im beginning to loose count, and not to mention the living room slide has never worked right, Im told it was installed inproperly from the manufacturer, really” go figure. Now I just went to take it to a detail shop about an hour ago and after going up on top of it I noticed a big soft spot on the roof... Maybe I will just paint it bright yellow and put it out next to I95 here in Florida..
#1494443
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I had my Keystone Crossroads Grand Reserve 2017 for just over 2 years. The warranty is 48 months, understood after 48 months you're on your own! My camper had a bent door frame on the outside kitchen compartment. Never had any damage ever in fact in the 2 years I owned...
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KeystoneRV-1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. Or, ...

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KeystoneRV1

Crossroads RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. If...

1.0
#1492505
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Keystone Rv - WORST WORKMANSHIP !!! DON'T BUY ONE
Just look at this photo, THIS is how Keystone installs a rubber roof, with a half inch gaping hole at the corner !! The ONLY thing between the hole and the inside of my rear wall was a very small amount of caulking, but not enough to keep the water out and rotting...
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thinwater
thinwater

ANYONE thinking about Keystone, LISTEN TO WHAT THEY SAY !!! They can SCREW-UP at the factory SO BAD that it results in a catastrophic FAILURE, and because it is out of warrant...

Anonymous
Keystone RV - 1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. Or, ...

#1491478
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Keystone Rv - Front of trailer cracking
Keystone Rv - Front of trailer cracking
I own a 2012 27' Cougar. In 2016 I contact Keystone inquiring about lines across the top portion of the front of the trailer. I was told that it was normal as the glue continues to harden over time. Now, the lines have turned to cracks, and Keystone is non-responsive....
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thinwater
thinwater

IT is VERY sad. I have been to the factory in Indiana, The workers there are for the most part AMISH !! I thought THEY did GREAT work. SADLY I am MISTAKEN !!! They build JUNK ...

#1491401
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Contact Keystone Rv Customer Service

Mailing Address:
Keystone RV Company
PO Box 2000 2642 Hackberry Drive
Goshen, Indiana 46527-2000
United States
Phone:
(866) 425-4369
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Keystone Rv Products and Services Reviews

Bought a 2018 cougar of lot. When we got it home,thermostat wont work keeps flipping to 22--24on both heat/air, tv cable in living room wont work, microwave buttons wont push to register,topper on slide loose. Called dealer, was told it was listed a used camper on...
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Anonymous
KeystoneRV-1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. Or, ...

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Keystone RV - 1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. Or, ...

1.9
#1489721
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