Keystone RV

Roof is leaking around the AC unit. The wood in between the roof and the ceiling has deteriorated.

Took it to Camping World where we bought the 5th wheel and was told it was a manufacturer's defect. Keystone adamantly refused to fix it. This is the most expensive camper they sell.

Their refusal to fix it is inexcusable. Don't buy Keystone products.

We have a 2023 Montana 377 FL high country, in October 2023, we had it professionally winterized, this year in October, same thing. Except, one of the techs discovered water damage under one of the slides.

We immediately towed it to their service facility, upon further inspection it was found that there was water damage in the kitchen slide area as well. Keystone did agree to fix this issue. However upon further inspection the RV facility found water damage in the stair case area, by main entrance, under the main cabinet area, around the Bar area, and into the kitchen as well. (Mold) and (rot).

This was caused by a failure of the pump installed by the factory. We had our insurance, send an inspector out, they wont pay for the damage.

I cannot get ahold of anyone at SeaFlo, and keystone doesnt want to help.My extended warranty company will only pay for a new pump, not the damage that was caused by a FAULTY pump. I found it rather unfathomable that in the RV forums, People have had issues like this, and publicly brought its attention to the Manufacturer, yet its NOT covered???

Here is the latest news as it concerns our 2022 Keystone Hideout that has been in a service center for more hours than it has actively been towed for recreational purposes.

There is now a passenger side front roof leak creating internal water damage to the wall closet on the right side of the queen bed. The water leak also drained into the front passenger side stow as well, and created a rusty mess under my Craftsman tool box that I didnt notice until I pulled the tools for repair.

There is also a continuing awning seam leak just above the window to the left of the doorway that drips down and splatters off of the window sill and makes a wet mess of everything and everyone sitting under the awning during any kind of rainy conditions.

And of course, our now 3RD set of white laminate interior cabinets have surfaces that are peeling ONCE AGAIN in a bunch of different places!

If this is the new quality trend of Keystone products after their merger with Thor, then Im certain that their corporate legal team is EXTREMELY busy attempting to keep them out of hot water and covering their butts as a result of rampant quality complaints and ongoing lawsuits instigated by folks like me who are tired of being run around in circles by constant quality issues and repair cycles.

I can send more pictures of the latest cabinetry damage and am sure that they already have our Hideouts VIN close at hand from one of my previous quality complaint correspondence.

I hope that they reply as soon as possible since I am now very seriously contemplating legal action and instigating the lemon law against this Keystone Hideout.

This 4TH repair cycle for the same EXACT problem has pushed me beyond the limits of my typically enduring patience.

I will be expecting immediate response from their customer support team and cant wait to hear what the latest repair suggestion will be.

Like I have already strongly suggested SEVERAL time previously, an entirely different type of cabinetry would be the very best approach to FINALLY remedying this continuous cycle of repairs that their organization seems to think is more economical and customer satisfying.

IMHO, it has been a terrible approach to customer service and they have already lost any future business from me and our circle of friends and family. They all know about our continuing plague of problems with this (then) brand new RV and our utter dissatisfaction with Keystones repair responses to date.

My hope against hope is that they will FINALLY listen to reason and use a common sense repair approach by replacing these CRAP cabinets with an entirely different non-laminated type so that we can FINALLY be semi-happy with this purchase of your product.

In hope.

Regards, Kenneth C Douglas

Keystone RV refuses to cover damages done, by a faulty SeaFlo water pump installed on my RV, at one of their factories. Which customer service agents from Keystone RV tell me SeaFlo water pumps are (Not) on their supplier/warranty lists.

(Meaning these products are not used on their RVs)We have sustained 11k in damage to our RV. We have a 2023 Montana high country 377 FL, its been professionally winterized for 2 seasons here in Michigan.

If you read online forums from Montana RV owners, you will see, others have had water damage done, by the aforementioned water pumps to their RV. We feel as Consumers, that Keystone RV should cover the cost to repair our 5th wheel.

Had leaks in roof from day I bought from dealership they had it for almost a month seemed ok but first rain get out of bed and step in a puddle of water at 2am fun

Main slide is so bowed cannot put anything in it without shimming it

Awning number 2 keeps blowing fuses

Back wall to floor wasn't even sealed could see light all the way thru

Mold lost 2 mattresses and spent a whole weekend cleaning mold and yes I have a dehumidifier big enough for the space and dri sorbs all over

And bathroom vent is cracked cabinets are having to be held in with shims until I fix

City water bypasses valve and fills tank when it shouldn't

More time at dealership to fix waiting on keystone to approve

Stills leaks

Would not recommend anyone buy keystone poor quality and all three of my slide out roofs have been replaced still nothing but wasted money

I have a 2024 Springdale 281 RK. We went on vacation for New Years and as soon as I hooked up the water and turned it on, water was *** out of the copper pipe on the water heater.

It had been winterized up until then. I spoke with the General Manager at a nearby camping store and he told me right away warranty would not cover it. He sees this issue all the time. I even called with a technician that was at the campground and he told me the same thing.

There is no insulation at all inside the box of the water heater. I took it in to the camping store where I purchased it and was told the same thing upfront. She said she had a stack of the same issue that was denied. They were 2024 and 2025.

She said they would their technician look into the problem and report it to Keystone to at least see what they say. Well it was denied. If there are this many problems with the same issue, does Keystone not realize theres a problem?

Is it automatically the customers fault? Does Keystone not have manufacturing malfunctions?

This is ridiculous!!

I have been dealing with slide out issues on my 2023 Dutchman Astoria since purchased. The slide out have been worked on under warranty and the dealership says no problems exist.

Come to find out that the gear boxes have been leaking oil that has now damaged the slide out roofs. When this trailer was pitched it was at the dealership 2 other times for slide outs, also to replace a roof membrane that was not glued down, window on front of cap not installed correctly, hoses connected backwards and a luander list of other things. Now 22 months after purchase the gear box was finally found to be leaking. bal Accu slide sent the replacements to be installed.

But keystone refuses to cover the labor cost because it out of the 1 year warranty. This is poor customer care for a bad quality rv.

DnoI own a 2023 that has had nothing but problems, from front window not installed correctly, to slides outs not operating properly to now leaking gear boxes on the system. The wiring was loose in a lot of the connections, water lines not hooked up correctly, roof membrane not glued down.

Now still dealing with slide outs, the leaking gear boxes has caused damage to the slide out roofs and even with the parts is still costing me over 1000 dollars out of packet. They also sent me diy part for my gray pull valve that was the wrong part. The quality of this Unit is awful and should have never left the factory and the selling dealership should have never sold it in this condition. The above list is not all inclusive as there was a lot more issues.

Customer service says there is nothing they can do make that the warranty is up. But this has been an ongoing issues since purchase.

This is our third Keystone (2022 Montana High Country) and our fourth trailer overall. The first year, the trailer was in the repair shop from October (2022) until March (2023).

Since that time, it has been nothing but problems. The frame separated from the trailer, the trim falls off, and we just experienced the bedroom slide becoming incapacitated on our last trip (we're still trying to figure out what is wrong with that). The entire kitchen cabinet wall and stove separated from the wall and had to be fully reinforced. The couch weld failed, and the extended warranty wouldn't cover the repair.

The trailer has had about 10 times the amount of problems as all our other three trailers combined, and we have only had it for 2.5 years. I worked with Keystone and Camping World to address the initial problems, but neither was really that helpful. We are ready to sell this trailer and quit camping altogether. Something we loved, we now absolutely hate.

We have had enough. We're probably going to have to lose $40k just to get rid of this piece of junk.

Shame on Keystone for making such garbage. Now, we're back to trying to figure out what caused the latest failure so we can try to camp next weekend without the slide in, like last time.

I just bought a 2025 Keystone Coleman lantern 17R. First issue is insuring it..according to insurance and Vin number it's a sprinter series, not a coleman.

Next, there is NO owners manual for the 17R. They give you a generic owners manual which is useless. Same thing online, generic manual. I have had to call the dealership several times and they don't seem to know answers regarding the 17R.

I haven't been able to use it yet because I didn't know the battery would die while just sitting there not plugged in to shore power. Again no manual to refer to.

I really regret buying this rv. I think it's pretty deceptive selling a product with no manual.