filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
Show

Keystone Rv - Keystone Warranty sucks

A piece of my underlayment is loose has not been stapled down and a staple is pushing up on the membrane. They had the audacity to say it’s my fault. They also said they can deny anything.
#1448418
Reply to reviews
We bought our Keystone Montana Highcountry 37bd in May of 2017. We have nothing but problems. First time out the auto leveling jacks would not work, they kept giving us error codes, called and no one could help. Next was the 2 air conditioners. They would not stay on....
Read more
Anonymous
Keystone RV - 1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information. You ...

Anonymous
Anonymous

RVs are one of if not the most often complained of big ticket items appearing on this site. The posts are nearly identical in form and relative content. Two happy days in the ...

2.4
#1447494
Reply to reviews
Show

Keystone Rv - Powder post beatles

Well we bought a 2018 and kept seeing sawdust well they took the camper to Indiana and there not letting me get a new camper after the Beatles have destroyed my camper I'm still paying a note and they have had the camper for 2 mths so I'm just letting everyone know if there seeing sawdust u have them two
1.0
Details
Location
#1445434
Reply to reviews
Show

Keystone Rv - Highpointe microwave convection oven

I've called three times to get a phone number to high pointe in regards to my microwave convection oven not working. We had an electrician come out and it is not an electrical issue with our FW. I was disconnected each time. There is no number in my package from when I bought the FW and it seems that no one has any information not even the dealership. We paid a lot of money for our FW and it is only 2 years new. I am not satisfied with the customer service regarding this issue and would like resolution to this asap.
#1444658
Reply to reviews
Show

Keystone Rv - Warranty authorization

have made several attempts to contact your employees to get issues resolved. If you can please contact me to go over all the concerns
#1441504
Reply to reviews
Show

Keystone Rv - Never buying a Keystone again

Within weeks of purchasing our 2018 Keystone Montana things began falling apart, back splash falling off, fan light vibrating so bad can’t use it, finished coming off, blind quit working, bed spread seams all cane apart....and so on. Got nothing but empty promises from the dealership!!! EXTREMELY DISSATISFIED!!!!
#1438372
Reply to reviews
Contact me please if you're having problems with your Keystone Campers. I am contacting a lawyer to start a lawsuit. My 2016 Keystone Hideout is falling apart. ranaysis69@gmail.com.
Read more
Anonymous
Joseph Lamb

I bought a new 2018 5th wheel, 42 foot Cougar. A laundry list of problems. Warranty never put in my name, slides damaging the floor, damiging the island, main power receiver p...

1.0
#1430972
Reply to reviews
Show

Keystone Rv - Horrible Experience

Keystone Rv - Horrible Experience
Keystone Rv - Horrible Experience
I have contacted keystone on several occasions to fix my 3016 Keystone Hideout. It is falling apart. They have told me its neglect on our part to turn it into my insurance company. Are you frickin kidding me. No way am i doing that. I will be contacting a lawyer. If you're having the same problems please email me with pictures and your name ranaysis69@gmail.com. Please dont ignore the problems you're having with your camper's.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1430970
Reply to reviews
Show

Keystone Rv - All of the warranty issues were addressed by Keystone this month as promised.

David Holland @ Keystone made it happen as promised.
5.0
Details
Customer service
Warranty
#1424519
Reply to reviews

Contact Keystone Rv

Mailing Address:
Keystone RV Company
PO Box 2000 2642 Hackberry Drive
Goshen, Indiana 46527-2000
United States
Phone:
(866) 425-4369
More

Keystone Rv Products and Services

Garbage,started with the steps going into bedroom chipping day 1,then the faucet in the kitchen wouldn't work day 2,we went out and bought a good one.then the furnace quit working day 8,and where we bought it would not send anyone out untill they couldn't stand us...
Read more
NimbleChameleon
NimbleChameleon

I have contacted them with the issues were are having with our camper. They told us to turn it into our insurance company.

Anonymous
Keystonerv-1

Keystone RV recently reviewed your post. We are sorry to hear you've experienced issues with your unit. In an attempt to review all details, please contact us directly with th...

1.3
#1424220
Reply to reviews