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Pissed Consumer Interviews ?
I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
I bought a 2013 5th wheel toy hauler, model 297se, in May of 2013. Now in 2018 the refrigerator is not working on electric or gas and the air conditioner is making noise, (it sounds like the fan bearing is going). I'll have to call a repairman to look at these, $$$....Read more
Company wrote 0 private or public responses to the review from 1 day ago.
My wife and I bought a brand new keystone Laredo in April of 2018 the day we picked it up from the dealer and got it home the floor was ripped by the slide so we bring it back they do a temporary fix and we get it back and start to use it the more time we spend in it...Read more
Company wrote 0 public responses to the review from Dec 06.
Just bought a new 2019 Montana High country 321MK used one time and noticed two out of three slide motors are leaking oil and rubber roof is bubbling . I knew this was a problem a few years ago but I thought they would have fixed the problem by now but I guess not ,...Read more
Company wrote 0 private or public responses to the review from Dec 05.
I would just like for everybody to know that it's TRUE, you do indeed get what you pay for. I mean, what's better than paying tens of THOUSANDS of dollars of your hard earned money for something that's going to repeatedly let you down?! Their furnaces will continue to...Read more
Company wrote 0 private or public responses to the review from Dec 02.
bunk beds with no ladder. I guess they expect a child 6yrs old. to step or climb approx. 30 inches. to get in top bunk bed. with nothing to hold too. although they say furnishing a ladder would be a safety hazard. this is the most dumbest thing I have ever heard. if...Read more
Company wrote 0 private or public responses to the review from Nov 30.
I have an wiring problem in are keystone rv call them. I send a email to keyin sept. They did not reply until October. They had me take it rv dealer that is 2 hours away. A family member was going though that town and my rv is sitting in the same spot they had me put...Read more
Company wrote 0 private or public responses to the review from Nov 27.
Keystone Rv - Poor manufacture warranty on keystone passport
Bought in aug 27 2018 took it out sept 3 2018 for 1 week. Was sitting under awning looked up and has holes in it and they say its my fault. You spend 25000.00 dollars for a piece of *** to say i tore it up my *** Took back to camping world to have them tell me keystone won't Warrant it is *** Will not recommend anyone to buy keystone rv from anybody *** poor manufacturing and warranty
Company wrote 0 private or public responses to the review from Nov 24.
I bought a 2018 Montana High Country, 345RL #1. All the Slide-Out motors have leaked oil on the roof of the Slide-outs, causing the rubber roof material to buckle up underneath them. KEYSTONE's solution is to put a drip pan below it to catch any further oil that drips...Read more
Company wrote 0 public responses to the review from Nov 20.
Keystone Rv - Keystone sucks
We have a wiring problem in are rv and the place we bought it from is no long a keystone. Keystone said to take it to this dealer and it's just sitting there in the same place I was folded to put it. Keystone has not return my calls or emails. As i cancel trip after trip with friends and family. I bought this rv to use not sit at some dealers storage lot. Waiting to be fixed.
Company wrote 0 public responses to the review from Nov 19.
Keystone Rv - Reset water heater
Changed propane tanks and now it won’t relight. Nothing but cold water
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 12.
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