Keystone RV Reviews

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Update by user Mar 06, 2019

Researching further I have discovered that the roofing material was not Dicor that I was told, it was Alpha roofing. I called Alpha and the warranty person Monica told me they would stand behind their roof material but not the repair material. I told Darcy a manager...

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15 comments
#1924503

i have a 2016 montana 3711fl just took it to the shop was told sides are bulging due to the fact the welds broke contact me activelistings4@***.com

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Featured
ID
#1460123 Review #1460123 is a subjective opinion of poster.
Product
Keystone Rv Rv
Cons
  • Keystone should take ownership of this issue
Reason of review
Warranty issue
Loss
$10000
Preferred solution
Let the company propose a solution
Most helpful review
I noticed that the top of my brown endcap has a greyish color to it. I called a dealer,and they said that Keystone RV is having problems with the paint, and that it is oxidizing. I have noticed SEVERAL RV's identical to mine, having the same problem. Since there are...
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103 comments
#2061357

I have a 2017 Montana 305rl! The oxidization of this thing is like everyone else!

How they get away without taking care of the problem is beside me , will never buy another keystone product after paying about $60 thousand you would think the exterior would hold up over a couple years!

If anyone remembers the ford paint recall in the late 80s from bad primer the company contacted every owner and repainted certain colors at no cost! This company could care less about the products they sell its all about the money!

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ID
#523584 Review #523584 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Keystone Rv Repair
Loss
$2200
New Reviewer

Recallw

My subfloor is super spongy I don't know what happened no water was in my camper and now the floor is just moving so much
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ID
#2892388 Review #2892388 is a subjective opinion of poster.
Location
Marina Del Rey, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have been chasing leaks with this travel trailer since it was 3 months old! The walls leak, the roof leaks, the sky lights leak everything leaks! I think it was leaking the day i bought it but i didnt realize is yet! I realized it was leaking when the electrical...
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1 comment
#2066017

Good Morning, Keystone RV recently reviewed your post. We are very sorry to hear you experienced these issues with your unit having leaks & apologize for any frustrations this may have caused you.

We would be more than willing to assist you further in seeing if we can help get this resolved quicker. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2889669 Review #2889669 is a subjective opinion of poster.
Cons
  • Poor construction
  • Leaks in roof
  • That things broke as i traveled on my first long trip
Preferred solution
Let the company propose a solution

How can I review when you won’t send me a password? Send me a password. Why can’t someone just call a number and talk to a technician?

Tried multiple times and cant get a password. Tried as many times just getting past the verification code. Pissed off at your system. Get me a password so I can tell someone my problem this trailer.
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1 comment
#2063923

Good Morning, Keystone RV recently reviewed your post. We are not quite sure what you are referencing in meaning a "password", However we would be more than willing to assist you further in what you are needing.

In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2878142 Review #2878142 is a subjective opinion of poster.
Location
Tekonsha, Michigan
Brand new Cougar 1/2 Ton, converter went out the first week, on the road of course. There are almost no one who will take on warranty work so I replaced it myself. Now the refer wont work and Camping World cant schedule me until mid October. User's recommendation: Buy...
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1 comment
#2062649

Good Morning, Keystone RV recently reviewed your post. We are very sorry to hear you experienced these issues with your unit & apologize for any frustrations this may have caused you.

We also are very sorry to hear that you have been unable to get into a dealership. We would be more than willing to assist you further in seeing if we can help get this resolved quicker. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2871086 Review #2871086 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer
I have used this fifth wheel twice it feel like FRIDAY UNIT/LATE SHIFT UNIT the quality is APPALLING Im not looking to SUE anyone..but your company NEEDS a HEAD UP on the little things going wrong with your PRODUCT.. Ive TALKED to three other Montana owner in Phoenix...
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1 comment
#2061685

Good Morning, Keystone RV recently reviewed your post. We are very sorry to hear you experienced these issues with your unit & apologize for any frustrations this may have caused you.

We would be more than willing to look into your file further to see what happened with this & assist you further. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2864701 Review #2864701 is a subjective opinion of poster.
Product
2019 Keystone Rv Montana 3790Rd Rv
Pros
  • Until the unit began to suffer a number of failures
  • Nice layout
Cons
  • Quality
  • Quality of product
Loss
$2835
Preferred solution
Let the company propose a solution
I bought a loradeo 335mk its a 2017 I bought brand new, I recently found out that the axels under the trailer are 1200 lbs under gross vehicle weight. Which concerns me greatly. Plus I found out that keystone will not give my money back on a new board on my furnace and...
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1 comment
#2061684

Good Morning, Keystone RV recently reviewed your post. We are very sorry to hear you experienced these issues with your 2017 Laredo.

We also do apologize for any frustrations that this may have caused. We would be more than willing to look into your file further to see what happened with this & assist you further. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2859550 Review #2859550 is a subjective opinion of poster.
Location
Edmonton, Alberta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
In mid July after being away on a trip we found that there was a major water leak caused by rain. The dealer, Bogue RV of Newport NC sent men to investigate and found that the slide out seal was poorly installed. The camper was 11 months old and no response by Keystone...
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1 comment
#2059846

Good Morning, Keystone RV recently reviewed your post. We are sorry to hear you experienced these issues with your unit & were not given a response until now.

I am not sure exactly how you contacted us but if you are ever in immediate assistance with an issue like this, please do call into our call center directly at 866-425-4369. We would be more than willing to look into your file further to see what is currently going on. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information.

You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST. Thank you.

ID
#2851046 Review #2851046 is a subjective opinion of poster.
Product
Keystone Rv Rv Warranty
Loss
$45000
Preferred solution
Full refund
Well after 11 months in the shop,and a letter to the ceo of Thor the parent company. I got my camper back. Molding above the slide falling off louvered panel on entertainment center missing cant find it. The. Bolts attaching slide to mechanism loose. Wiring under slide...
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1 comment
#2059845

Good Morning, Keystone RV recently reviewed your post. We are very sorry to hear you experienced these issues with your unit after having these major repairs done.

We would be more than willing to look into your file further to see what happened with this & assist you further. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2840911 Review #2840911 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Initial call to Keystone to follow up for necessary repairs/replacement for our new 2021 Redwood 400LK that were not addressed or were only partially addressed by the dealership prior to delivery. Keystone did return our original call within 1-2 working days but could...
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1 comment
#2056265

Good Morning, Keystone RV recently reviewed your post. We are sorry to hear you have not gotten a response back yet from the advisor who you are working with.

If you do not receive an update soon please do contact us directly so we can further assist you. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2829505 Review #2829505 is a subjective opinion of poster.
Location
Goshen, Indiana
Pros
  • Layout and floor plan of the rv
  • I love the look and the kitchen design
Cons
  • Poor build quality
Preferred solution
Deliver product or service ordered
New Reviewer
Stay away From KEYSTONE It seems to be one thing after another 1 the inverter would not work 2 the lights on the front of the trailer came off on the way home just bought 3 the black tank would not close What else will happen??? I found a piece of wood stuck in the...
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2 comments
#2055686

Good Morning, Keystone RV recently reviewed your post. We are sorry to hear you experienced these issues with your unit.

We would be more than willing to look into your file further to see what is currently going on. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

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ID
#2825535 Review #2825535 is a subjective opinion of poster.
Preferred solution
Paid for my time spent fixing items !

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Denied Warranty Claim

Keystone RV - Denied Warranty Claim
I bought a Keystone Springdale 260BH. Not even a year ago. The molding around the refrigerator is Swoll up and the paper on the outside of the molding is starting to come off. I brought it to the dealer they took pictures and sent them to Keystone keystone for some reason denied the manufacturer warranty. I called Keystone And explain to them the reason why the molding Swoll up is because the refrigerator is sweating I did not put the refrigerator in Keystone did so therefore it sounds like a manufacturers problem they still denied the claim

User's recommendation: Do not purchase Keystone they do not back there warranty.

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ID
#2809307 Review #2809307 is a subjective opinion of poster.
Pros
  • Looked ok when we bought it
Cons
  • Customer service or warranty work
  • Poor quality of product
  • Poor construction
Preferred solution
Problem fixed
New Reviewer

They won’t answer the business phone. The Corp number I called is different kind of business

I have been trying for over a week to get my water heater working from the very same day I purchased it on July 27, 2021.
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1 comment
#2051649

Good morning, Keystone RV recently reviewed your post. We are sorry to hear you experienced issues with your unit.

If you are trying to reach us directly, please call us at 866-425-4369 so we can further assist you with this. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2793756 Review #2793756 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer
Ive been in contact with Richardsons RV, just days after my purchase on July 27th, 2021. I have had no hot water, Sway bar installed is making a horrific grinding sound, loose screws on trailer hitch attached to sway bars. Moreover, Jeff the tour guide of my trailer...
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1 comment
#2051647

Good morning, Keystone RV recently reviewed your post. We are sorry to hear you experienced issues with your unit and were not able to get the proper full walk through that you would have preferred.

Should you have any questions or concerns regarding your unit, we would be more than willing to assist you! In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2793714 Review #2793714 is a subjective opinion of poster.
Pros
  • Dealership had very nice people
Cons
  • Too many problems for a brand new rv
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I dropped camper at Camper world for service on May 29th, for ac repair blower motor was making noise, any way I called corporate office of Camper World and they said they were waiting on you for repair. Now it's been 3 months paying for a camper we can't use. The...
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1 comment
#2051646

Good morning, Keystone RV recently reviewed your post. We are sorry to hear you experienced issues with your unit.

If the dealership states they are waiting on us, I would recommend reaching out to us directly to see what exactly the hold up is on this. The retail advisor you will be speaking with will be more than willing to assist you further with any questions or concerns you may have. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2793439 Review #2793439 is a subjective opinion of poster.
Location
Pineville, Louisiana
We got approved to outsource and get our outdoor cooking fixed the project cost with labor and supplies only cost $424 Keystone only approved to cover $124 with one hour of labor have not even heard back from them about paying for that what a great warranty they offer...
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1 comment
#2048461

Good afternoon, Keystone RV recently reviewed your post. We are sorry to hear you experienced issues with your unit.

In regards to paying an outside source, you would want to follow up with our retail call center to check the status of any warranty being processed, or payments being processed. We have noted this poor experience you've had with our customer service team as well, and hope that we can better serve you in the future. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2776702 Review #2776702 is a subjective opinion of poster.
Location
Atlanta, Georgia

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