Keystone RV

2022 Montana 3761FL

Both living room slides are so damaged by water that the floors are delaminated and you can see that from the outside as both floors are falling out. The inside wall panel of passenger side slide has water damage and rippling.

We have 3 cracks in the fiberglass and a broken strut on the frame. Because of the broken strut, the floor in our bedroom is shifting down and the panels in our closet are separating.

Our bedroom slide was leaking previously and the carpet beside the bed was moldy. My husband's a carpenter and fixed it. We live in our trailer full time and it was easier than sending it to a RV repair place.

We also had a leak in our front cap. My husband replaced the seal. Because we did not report either of these issues to Keystone, they are declining our warranty claim. Our structural warranty was also expired 6 months prior to our claim, which is another reason they declined our claim.

They denied any manufacturing defect and said we never maintained the unit and that it was our fault. My husband inspected the trailer regularly and made necessary repairs.

We purchased a brand new 2022 Keystone Springdale trailer from Colton RV in Pennsylvania. For the three years that we've owned it, each year we've had an issue.

This year, the window above our sink was leaking and ruined the cabinet underneath it. We contacted Colton, and they sent somebody out to look at it. That person determined that the window was too small to fit the size and didn't properly fit, which eventually caused the leak. We are being told that there was only a one-year manufacturer warranty and that this problem is not covered because it is not structural.

They said they only cover anything after the one year that is structural. I would think that by them putting in a window that does not properly fit would be considered structural.

I would never recommend Keystone to anybody. They do not stand by any of their warranties.

Buying a Keystone RV is like signing up for a slow-motion biohazard event.

They hand you the keys, smile for the picture, and secretly bet how long until the mold blooms and the walls rot from the inside out. Spoiler: not long.

Our unit developed hidden water leaks that led to warped walls, bloated panels, and the unmistakable stench of mold infestations all while still looking fine on the surface.

Keystones craftsmanship is so abysmal it could be studied in disaster management courses. Half-glued trim, half-assed seals, and quality checks that must involve blindfolds.

When we reported it? Keystone said it was our fault.

Apparently, youre supposed to psychically detect manufacturing defects and reseal their garbage before it even has a chance to fail. Their warranty is nothing more than a sick joke a race against hidden damage they know is there.

Living in one of their units felt like surviving a FEMA trailer after a hurricane minus FEMA actually caring.

Breathing in the damp, moldy air gave us sore throats, headaches, and an overwhelming sense of dread every time the walls flexed under basic weather.

Keystone RV isnt a manufacturer.

Its a money laundering operation disguised as a business.

They crank out rolling health hazards, then gaslight you until you give up.

Bottom line:

Keystone doesnt just sell RVs they sell future lawsuits, respiratory infections, and despair.

Stay far, FAR away unless youre looking to turn your savings into black mold and broken dreams.

We have a Keystone Montana 3941 FO. It was purchased 3 months ago, brand new, from Camping World RV in Apollo.

We have used it 3 times, and every trip something broke. First of all, it arrived with a gaping hole underneath it that was torn and had wires hanging out of it. On our first trip, we arrived at the campground. I opened the door to be hit in the head with a panel that came off of a 4-sided post right inside the door.

Apparently, it came off in transit, hitting the screen door, putting *** in the screen, and putting a dent on the inside of the man door. It wedged between the door and a wall, hitting me when I opened the door. On our 2nd trip, the top right bedroom dresser drawer broke and won't go completely in. I can't figure out what is blocking it from closing.

Also, it's not good to travel with open drawers. After the trip, we arrived home to find that the entire king-sized bed that is part of a slide-out had totally ripped out of the wall it was attached to with 3 tiny screws. We called Camping World to schedule repairs. They could not get us in for repairs for 2.5 months.

We had trips scheduled and paid for before it could go in for repairs (a 2-hour drive one way), so I called Keystone to complain about everything that was broken. They said the repairs may be covered under warranty, but they are not sure. They advised that it shouldn't be used without the bed being attached so as not to damage the slide-out. That's all they said; no 'we are sorry,' no standing behind their product, nothing.

They just stopped responding to me. We had to totally take the bed frame apart; it was so cheaply made it was ridiculous. We basically had to fix the frame and reattach it to the wall, and we made it much more secure, like it should've been made in the first place. We just finished our 3rd trip.

As we were packing up, the left living room slide would not retract; it wouldn't budge. We checked everything; nothing worked. So we decided to bring it in manually. We then found that the bolt on top of the manual motor was totally stripped on both sides by whoever installed it.

So we couldn't do it manually. We called Camping World, no help. We called Keystone, no help. We called the manufacturer of the slide; they had us wire the bad slide to the good slide, and that didn't work.

We called multiple repairmen, and one said he could come later the next day. In the meantime, we had to move to another site because they had a new camper coming for the site we were on. We moved and basically set back up for what we hoped was a one-night stay. The next day, it was found to have a bad slide controller.

So the controller for the bedroom slide was used to bring in both the living room slide and the bedroom slide, and it was a pain in the *** This camper is beautiful, but underneath it all, it is a piece of *** I just can't believe how cheaply it is made. A 125-thousand-dollar camper, and it is falling apart and zip-tied in places.

Unacceptable. Do not waste your hard-earned money on anything made by Keystone; *** I bet their shirts and hats fall apart after one use!

I believe Keystone should put in a new range, but they refuse, as does Suburban (the maker of the range). 33,000 ranges with a risk of fire they put in these units. The new units do not have this range due to this issue.

After less than 3 years, the roof of my Hide out RV is already leaking. Keystones workmanship is terrible, and their so-called structural warranty barely covers anythingwhat a joke!

When I called for help, I was met with the rudest customer service Ive ever experienced.

Deedra Scott actually told me that my call did not warrant a manager and proceeded to talk to me like I was a child. Completely unprofessional and insulting. Instead of standing by their product, they dismiss your concerns and make you feel like youre the problem.

Manager never called me back. They will do nothing for my problem.

Between the poor build quality, junk warranty, and condescending customer service, I cannot stress this enough: DO NOT BUY A KEYSTONE!

1 month out of warranty on my Midnight Edition, and Keystone throws me to the wolves! I would have expected a little more from Keystone!