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Pissed Consumer Interviews ?

I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
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Keystone Rv - Reset water heater

Changed propane tanks and now it won’t relight. Nothing but cold water
#1398852
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Keystone Rv - Passport ultra lite

Looking to see if parts are available
#1397020
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Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
At delivery of our 2019 30RLS, I noticed the cheaper stairs, not the nice, sturdy stairs we were promised. The manager said it would cost $1,200 more and I showed him the photo from the show, he said it was just an example....no, it was promised when we asked! Then, we...
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3.4
I liked
  • Caesar
  • Getting out of dealership after 5 hours
I didn't like
  • Tech installed unneeded plate on pin n nearly ruined rv n hitch
  • Delivery of model features different than promised
  • Poor craftsmanship
#1393211
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We bought our camper in April an have had to have many thing replaced or fixed main issue we have had is danergous swaying happening while pulling with or with out something in the garage . Took to dealership for test ride so they could ride with us to see what it was...
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1.9
#1392888
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Keystone Rv - No children labor laws at keystone????
Keystone Rv - No children labor laws at keystone????
Got my family a new 2018 keystone hideout 28bhs. The one I picked out I didn't get ,it had electrical problems so they sent me another one they had on the lot?. We're still cleaning small pcs of aluminum shavings off the floor and cabinets. The refrigerator drain line...
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Anonymous
Pauline and Bob

We also bought a 2019 Keystone Hideout... it’s not the one we ordered. We wanted the wrap around booth like the salesman showed us. You can see staples in the walls and cabine...

1.8
Smithville,Ontario
#1382619
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Keystone Rv - My first New RV my last keystone

The work done on the RV must be the lowest level of quality keystone hideouts has and I have to pay for it. I, my family and friends will never get another keystone again so long as I live.
2.0
Details
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Warranty
Smithville,Ontario
#1382540
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They had not put a very important molding pice on the liv room slude out. We use the toy hauler as a weekend cabin. Only because we removed the couch that came with it, we noticee water damage. We notified rv sales service and brought it in. Keystone will not fix the...
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1.0
#1382495
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Do not buy a keystone rv

From day 1 our keystone Laredo has had nothing but issues from the floor ripping, sky lights with gaps, propane leak, discolored cabinet, fridge still doesn't work after 3 times of fixing it, furniture broken since delivery, DVD player doesn't work, water leak and who knows what I will find next time I walk in.
#1381685
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Keystone Rv - Awning issues

Major flaw on front slide as the awning can’t dump and slides level. Been out 3 times lost 2 awnings Tried to Voice concerns falls on deaf ears.
1.0
Details
Customer service
Diversity of Products or Services
Staff
#1381493
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Contact Keystone Rv

Mailing Address:
Keystone RV Company
PO Box 2000 2642 Hackberry Drive
Goshen, Indiana 46527-2000
United States
Phone:
(866) 425-4369
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Keystone Rv - I purchased a 2019 20th anniversary edion Montana piece of c

New 2019 anniversary editon Montana is a piece of Chinese junk.
#1380985
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