Pissed Consumer Interviews ?
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
Got my family a new 2018 keystone hideout 28bhs. The one I picked out I didn't get ,it had electrical problems so they sent me another one they had on the lot?. We're still cleaning small pcs of aluminum shavings off the floor and cabinets. The refrigerator drain line...Read more
Keystone Rv - My first New RV my last keystone
The work done on the RV must be the lowest level of quality keystone hideouts has and I have to pay for it. I, my family and friends will never get another keystone again so long as I live.
They had not put a very important molding pice on the liv room slude out. We use the toy hauler as a weekend cabin. Only because we removed the couch that came with it, we noticee water damage. We notified rv sales service and brought it in. Keystone will not fix the...Read more
Do not buy a keystone rv
From day 1 our keystone Laredo has had nothing but issues from the floor ripping, sky lights with gaps, propane leak, discolored cabinet, fridge still doesn't work after 3 times of fixing it, furniture broken since delivery, DVD player doesn't work, water leak and who knows what I will find next time I walk in.
Keystone Rv - Awning issues
Major flaw on front slide as the awning can’t dump and slides level. Been out 3 times lost 2 awnings Tried to Voice concerns falls on deaf ears.
Keystone Rv - I purchased a 2019 20th anniversary edion Montana piece of c
New 2019 anniversary editon Montana is a piece of Chinese junk.
Closet clothes bar support bracket tore out of ceiling tile dumping clothes on floor. Bedroom laundry compartment door *** siezed up. Had to dismantle twice to gain compatment entry. Sliding bedroom door doent slide into lock channel.. overhead bed light didnt work...Read more
First trip out; closet clothes rack broke dumping all clothes on floor. Center rod support bracket secured into nothing. Laundry utility door *** had to be removed to access storage. Sliding bedroom barn door does not slide into door channel. Back splash tile under...Read more
I have had 17 work orders in 45 days, it has been in the shop longer than I have had it. Generator died, landing jack fall while driving, refridgerator doesn’t work and hasn’t since the day we brought it home, and yet they refuse to warranty it because they said an...Read more
Keystone Rv - Reimbursement for on the road expenses.
Our new trailer had several repairs that needed to taken care of while were traveling. We were instructed by keystone to take the trailer to a dealer Over a 100 miles away. We would be reimbursed. They are forcing us now to file a W9 federal expense form. I’m not giving them my SS number. My last KS
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