We purchased a brand new 2017 Retreat in August 2017 and had nothing but issues since. Floors in slides are sagging and unusable. Camper is still under warranty and Keystone will not pay to have camper fixed properly! They told the repair shop to just prop them up....Read more
Had great difficulty getting main slide to go in and out. Had to push it to help as it jerked/stalled. Spent over $1500 total over three visits to dealers having various service personnel trying to "tune"it. All gave up yet cost me dearly for labor. Found out that...Read more
2017 keystone with roof panel lifting due to poor workmanship when I uncovered the unit in 2018 I found the fasteners pushing through the membrane, the sheet was visibly lifting and when I pushed on it makes a clicking sound and pushes back down in place. keystone said...Read more
Bought a new 2017 Keystone Retreat. The second time we used the slideout it damaged the floor in three places. We had the dealer look at it and they discovered that Keystone had installed 4 screws that were too long in the dinette table. These screws went right through...Read more
We bought a Keystone Outback UltraLight 320UBH. We have had multiple issues and will be taking it in for work for the second time in the first six months of having the camper. 1. HVAC - neither the heat or AC vents moved air into the master bedroom. Both are basic...Read more
We bought a 2018 Keystone Montana in July 2017 The end cap had to be removed because the factory did not put timbering in. Now my new 5th wheel has a patched front. The kitchen had so many things on one wire that when you turned on the overhead fan the lights would go...Read more
Keystone Rv - Zero customer support from Keystone
Tried to call Keystone to verify a part number today 6-13, and was only told to go to the dealer. Very simple question and no answer. Keystone didn’t care at all that my issue was not resolved. When i called puma for tech support they were excellent to deal with. Very disappointed in keystone will not buy again.
I purchased a Keystone Alpine 3800FK, I think. It is at the dealer so I can't see the number, (42 FT). The shower is plumbed to the black tank and they told me some of their campers are plumbed like that. Of course, mine was not supposed to be like that and they will...Read more
I didn't like
- Poor customer service
first time out March, found the bathroom and bedroom heater vents not hooked up, vent fan over stove not working and recliner had stitches pulled lose, in shop for 2 weeks had to change camping trip date, second time out, water backed up in kitchen sink, (the dump...Read more
For 3 months I have been waiting for decals to get replaced and they just keep telling me they will send them when they have a chance. I also have asked to speak to the manager multiple times and they say the managers are to busy. Buy your rv from someone else. Go...Read more
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