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Pissed Consumer Interviews ?

We purchased a new Keystone Raptor Toy Hauler 428SP in August 2018 from Camping World of Myrtle Beach. We made two trips with the RV and at the end of the last trip I went on the roof to check the top of the slides for debris before retracting them I noticed bubbles in the roofing material on the slide tops. At the end of the trip when I brought the RV in for additional warranty work I reported the bubbles to the dealer. The service manager informed me that he requested that Keystone under warranty replace the slide motor assembly's (3) and install new roof material on all (3) slides. Keystone's reply was to install drip pans under all motors and to patch roofs. I told the dealer the that repair was unacceptable. He suggested that I call Keystone myself. I spoke with two representive's at Keystone the first said I needed no repairs and the second said drip pans and patches!!! I advised both representative's that their type of repair was unacceptable I asked the second representative where do we go from here and he said I had to call my dealer!!! I have done some research and found out that Keystone has known about this problem since 2017 and continued to install these motor assembly's on there slides!!! Keystone started to use Norco motor Bal-Accuslide assembly's on their slides that leaked oil or grease past the seal. So instead of discontinuing the use of this motor they opted to continue to install them!!! Now that slide roof tops are damaged from this, they want everyone to accept these patches instead of replacing the roof. My feeling is that the patch is a temporary repair that will last long enough to get them past the one year warranty!!! I spoke to roofers that said the roof material they use should last 15 to20 years!!! I have been reading different forums and I realize that Keystone has replaced motor assembly's and roofs on some RV's!!! Keystone wants you to believe that the term they like to use about the patches is "meets industry standards" should make us happy with the repair!!! My question is who sets the standard Keystone!!!
I would just like for everybody to know that it's TRUE, you do indeed get what you pay for. I mean, what's better than paying tens of THOUSANDS of dollars of your hard earned money for something that's going to repeatedly let you down?! Their furnaces will continue to surprise you, waking you up in the middle of the night to see your own breath! Their customer service? Absolutely no help! Dont like living in below freezing temperatures with no heat? That's fine, because you can take your wonderful new mortgage to a dealership where its bound to sit for days on end waiting for warranty approval work and for parts. But wait theres more!!! In the mean time you just lost your home that your using for work or play (neither in which I would reccomend), and will have to find a place to stay. Which I would love to add, is incredibly easy and convenient when you work 6, 12 hour days every week. keep up the GOOD WORK keystone! Last but not least I would just like to mention that this is the WORST purchase anyone could ever make.....EVER.Thank you for reading!
I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
0 comments
We have had issues with this camper since owning it. Some things were repaired but recently we had the seals etc checked out on roof before our first trip of the year. Well on our first trip after getting the ok all was good we were in a wind/rain storm with thunder &...
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Author
Reason of review
Bad quality
Loss
$31000
Preferred solution
Repair/replace camper
Tags
  • More Leaks In Shell Than A Faucet
Review #1569237 is a subjective opinion of poster.
1 comment
1.4
Details
2017 Impact. Bought in Dec 2016. Nothing but issues from day one. All screw molding came off or tore, Duct work was not attached to furnace, Generator did not work properly (needed a new carburetor), window shades fell off the wall, drawers did not close properly,...
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Anonymous
#1707189

YOU ARE better off WITH A TENT than to buy a KEYSTONE !!! THEY ARE THE SLIME OF THE EARTH !!! #1 in warranty denials, THAT IS FACT !!! DON'T BUY ANY Keystone brand !!! YOU WIL...

Author
Cons
  • Quality
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Review #1567742 is a subjective opinion of poster.
0 comments
We bought a 2018 keystone hideout Brand New from Lewis RV in Okla.City.When we purchased it we asked if we could get a sink cover to match the counter tops in our camper.We were told it would be given to us as part of the deal if we bought the camper.When we went to...
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Author
Location
Oklahoma City Southwest, Oklahoma
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
Review #1567403 is a subjective opinion of poster.
1 comment
1.8
Details
2014 Keystone 5th Wheel, 360BH. 1.Front septic tanks vent tubes were just offset enough to be cross threaded from the factory as a result they leak and smell up the basement which in turns comes into the living area. 2. Front fiberglass cap is coming loose. 3. Doors...
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Anonymous
#1707191

Keystone SUCKS !!! They take your money and give you JUNK !!! NO WARRANTY !! NO CUSTOMER SERVICE !! JUST EMPTY TALK AND LIES !!! DON'T BUY ANY Keystone brand or ANYTHING built...

Author
Cons
  • Anything about it
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution
Review #1564613 is a subjective opinion of poster.
0 comments

Keystone Rv in Willis, Texas - NOT happy with 8 month old warranty

2018 Keystone Outback 299 Back drivers side tire eaten up by axel rub. We are told that is NOT covered in the one year warranty and will not replace axel, repair alignment or reemburce us. In shop for four weeks to fix furnace Don't deal with them or Holiday World!
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Author
Location
Willis, Texas
Review #1562742 is a subjective opinion of poster.
0 comments

Keystone Rv - No power to antenna

No tv reception no power to antenna
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Author
Review #1562660 is a subjective opinion of poster.
1 comment
1.6
Details
We purchased a brand new 2017 Bullet camper from Bluegrass RV in Lexington Ky, We loved the idea of how roomy it was and would fit out needs. Within the 1st month we discovered *** in one of drop out sleepers and called for a repair and was told by our sells person...
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Anonymous
#1707196

LOL. LOL, I feel your pain !! Just remember everyone if you have a $80,000 keystone RV, DON'T GO ANYWHERE without DUCT TAPE !!! Just from experience, that new Gorilla tape wor...

Author
Pros
  • Camper layout
Cons
  • Customer service after leaving lot
Reason of review
Poor customer service
Loss
$22
Preferred solution
Let the company propose a solution
Review #1559113 is a subjective opinion of poster.
1 comment
1.3
Details
I do not understand how something so new can have this many problems. I have the same problems as so many others who bought a Passport. I do not understand how Passport can not build a better. Call backs must cost more than doing it right from the beginning.
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Anonymous
#1707829

Call backs DO cost more!! That is why THEY DON'T DO THEM !!!! With Keystone there are no call backs because there is NO WARRANTY !! NO CUSTOMER SERVICE !! NOTHING !!! YOU ARE ...

Author
Cons
  • Build quality
  • Poor quality
Reason of review
Damaged or defective
Preferred solution
Full refund
Review #1557485 is a subjective opinion of poster.
1 comment
3.8
Details
The dealership was telling me that Keystone wouldn’t warrantee the broken glass shower and to contact you for further results. If you could possibly give me a call back when you get a chance that would be great it’s James Melton and my phone number is 403-606-8233
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thinwater
#1698395

KEYSTONE = #1 in warranty denials. I HOPE THEY ARE PROUD to be making such JUNK and NOT standing behind their products !! NO customer service !! DON'T expect ANY help from the...

Author
Review #1553509 is a subjective opinion of poster.

Contact Keystone Rv Customer Service

Mailing Address:
Keystone RV Company
PO Box 2000 2642 Hackberry Drive
Goshen, Indiana 46527-2000
United States
Phone:
(866) 425-4369
All Keystone Rv Contacts
1 comment
1.0
Details
Keystone Rv - Axle Roof fell apart.
Keystone Rv - Axle Roof fell apart.
Keystonervsucks.net details our experience in detail.
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thinwater
#1698408

ANOTHER good example of how Keystone installs a rubber roof !! HOLY MACKEREL I though I had a bad roof !! LET me guess, Keystone said you were past your warranty date and deni...

Author
Review #1550188 is a subjective opinion of poster.