Most helpful review

Paint and/or clearcoat fading.

I noticed that the top of my brown endcap has a greyish color to it. I called a dealer,and they said that Keystone RV is having problems with the paint, and that it is oxidizing. I have noticed SEVERAL RV's identical to mine, having the same problem. Since there are...
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103 comments
#2061357

I have a 2017 Montana 305rl! The oxidization of this thing is like everyone else!

How they get away without taking care of the problem is beside me , will never buy another keystone product after paying about $60 thousand you would think the exterior would hold up over a couple years!

If anyone remembers the ford paint recall in the late 80s from bad primer the company contacted every owner and repainted certain colors at no cost! This company could care less about the products they sell its all about the money!

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ID
#523584 Review #523584 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Keystone Rv Repair
Loss
$2200

2016 passport

I purchased a 2770rb in 2016 it has been very well maintained and looks like the day I bought it except for delaminated front cap and back wall just started its never leaked we have always keep it caulked I am really upset because every passport I see is delaminating and I have read that from 2004 until current you have used bad glue so I want to know why there has not been a recall to fix this problem and what is going to be done about it I gave 30000 dollars for a camper that wont even reach trade value now this is unacceptable

User's recommendation: Do not buy keystone or at least a passport.

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1 comment
#2253797

Good Morning, Keystone RV has recently reviewed your post. We are very sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with this.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3978556 Review #3978556 is a subjective opinion of poster.
Location
Huntington, West Virginia

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2022 CAMPER

We purchased a 2022 Coleman/Dutchman camper last fall - NOT even a year ago (November 2022) !!! Our A/C didn't work when we got it and the awning had *** in it (had to go to shop after figuring out warranty & ordering parts) Other issues with manufacturing that had to...
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1 comment
#2249770

Good Morning, Keystone RV has recently reviewed your post. We are very sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with this.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3953644 Review #3953644 is a subjective opinion of poster.
Location
Toledo, Ohio
Preferred solution
I want a camper I can use to go camping. AT this point, my husband would probably prefer for them to purchase camper back at no loss to us (buy out loan)

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Information to help the next guy… and hopefully someone from keystone reads this

Do not buy keystone products if you expect to use your trailer to camp I have had issues with the trailer and the dealer (camping world) were I bought it. I had them tell me to bring my trailer in to look at the ac and the back splash because the first time I took it...
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1 comment
#2246737

Good Evening, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience so far.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3931721 Review #3931721 is a subjective opinion of poster.
Product
Coleman Rv
Cons
  • Everthing is super cheap and just slapped together
Loss
$2200
Preferred solution
Full refund

Repair

Model: HM294RL21 Vin: 4YDF29424MA743438 Exterior finish above hitch is cracked, my repair facility will not cover the repair unless Keystone agrees it is under warranty. IMG_5928.jpg Please advise

User's recommendation: Still waiting to hear from Keystone.

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1 comment
#2246735

Good Morning, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your hitch area.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3915362 Review #3915362 is a subjective opinion of poster.
Location
Petawawa, Ontario

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Problems

I have a 2018 alpine 3900 re. the floor creeks just about everywhere i walk. In the evening when it's cooling down the walls pop and snap loud enough to scare the kids. the living room windows leak when it rains. On my city water inlet it says "do not excede 100 psi" does that mean i don't need to use a pressure reducer?

User's recommendation: be careful when buying a Keystone. If your dealer tells you they'll take care of it, Get in writing! If they tell you something that doesn't make sense, it's because they don't know the answer. It they tell you just leave it, get a completion date and have the service mrg sign and date it.e.

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1 comment
#2246733

Good Evening, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3915096 Review #3915096 is a subjective opinion of poster.
Location
Birmingham, Michigan
Preferred solution
truthful answers

Is water heater tank supposed to have two valves for winterizing

Yes, I had some questions about the water heater tank and if it was supplied with check valves the person on the phone said he had to go look after sitting on the phone for a few minutes they disconnected me its not customer service if you ask me
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1 comment
#2246732

Good Morning, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with trying to get this issue resolved.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST. Our Owner Relations Team number is 1-866-425-4369.

You may also email us at ownerrelations@keystonerv.com. Thank you!

ID
#3913769 Review #3913769 is a subjective opinion of poster.
Location
Stafford, Virginia
New Reviewer

Been trying to get defects replaced in our Coleman 2625RB camper. Keystones has yet to reply to me yet.

Dealer in camping world refused to correct defects in brand new camper at Hamburg PA. Been in touch with manufacturers twice still no reply.

User's recommendation: Think twice before you buy from Keystone!!!

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1 comment
#2210810

Good Morning, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for the delay in someone getting back with you on this.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3754123 Review #3754123 is a subjective opinion of poster.
Location
Pine Grove, Pennsylvania
Cons
  • Bad customer service poor quaility does not stand behine product
Loss
$275
Preferred solution
Let the company propose a solution

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New Reviewer

MK320 (4YDF32021KA741167) Falling Apart

Since we have owned this fifth wheel it is falling apart in front of our eyes, both inside and out: body trim cracking and blown off while driving, fan not wired, stove ignitors failed, awing inoperable due to piston failure, light strips on body not working, major...
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1 comment
#2207288

Good Evening, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with trying to get this issue resolved.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3725226 Review #3725226 is a subjective opinion of poster.
Location
Post Falls, Idaho
Pros
  • Overall layout
Cons
  • Total lack of quality control and workmanship
Loss
$10
Preferred solution
Let the company propose a solution

Appliance not working

I purchased a new Passport GT 2951BH on 5/28. Used for a few days and on 6/21 stocked refrigerator and freezer for upcoming vacation use with son and grandkids. Arrived on 6/21 and everything in fridge and freezer were warm and had to be thrown away. The fridge/freezer...
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1 comment
#2203953

Good Morning, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with the refrigerator that came in your unit & apologize for what has been your experience so far.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3711196 Review #3711196 is a subjective opinion of poster.
Location
Westwego, Louisiana

You asked if I had issues

I still am paying on camper for 7 months Ive never used. Its sitting at a new repair place but never hear from them. I live nearby. Ride by. My camper still where they parked it. Its not in the shop. Ill probably own it a year before I can use it. Hopefully

User's recommendation: Great camper but good luck if you have issues with it brand new.

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1 comment
#2200721

Good Evening, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with trying to get this issue resolved.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3693521 Review #3693521 is a subjective opinion of poster.
Location
Jacksonville, Florida

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Verified Reviewer
New Reviewer

Quality and servixe

Well the saga continues with the lack of quality on our 2022Passport 268bh. If you seen the previous complaint it lists several issues. Now, we are on a trip and the shower breaks and the ladder on the back is coming out. You complain and then all they do is say call...
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1 comment
#2197144

Good Morning, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with trying to get this issue resolved.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3656903 Review #3656903 is a subjective opinion of poster.
Location
Lakewood, California
Cons
  • Lack
  • Would never purchase a trailer manufacture by keystone rv
Preferred solution
Price reduction

Need parts for my Rv

I own a 20204 Raptor serial850929 and need a comnplete fan assy for the garage pls inform me as to how to get tha tfrom you thanks
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1 comment
#2197143

Good Morning, Keystone RV has recently reviewed your post. For any parts needed we recommend contacting your selling dealership or another local Keystone dealership in your area as they facilitate our parts and can get these for you!

You can also go onto www.trekwood.com as they sell our parts and can be shipped to you directly. Thank you! For any further questions or concerns you can reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3651034 Review #3651034 is a subjective opinion of poster.
Location
Tucson, Arizona

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Apr 30, 2021

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New Reviewer

Horrible Experience

Update by user Sep 23, 2022

UPDATE: After the below incident and calling every week, we FINALLY got our camper back on Aug 2nd for a camping trip they were well aware of on the 3rd!! They had my camper for 8 months. 8 months of fighting for a camper to be fixed that had only been taken out on 3...

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2 comments
#2197141

Good Morning, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with trying to get this issue resolved.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

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ID
#3648656 Review #3648656 is a subjective opinion of poster.
Location
Green, Ohio
Cons
  • Customer service or warranty work
Loss
$50000
Preferred solution
Full refund
New Reviewer

Bought new fifth wheel 1 year ago and it is junk cheap everything right now I am cutting hole in wall to fix leak in bathtub.

The tub has leaked since day one finally found where it is leaking and warranty out cabinets fell apart on trip home from dealer screws to short

User's recommendation: don't buy.

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1 comment
#2192951

Good Morning, Keystone RV has recently reviewed your post. We are sincerely sorry to hear that you are having issues with your unit & apologize for what has been your experience so far with trying to get this issue resolved.

We would like to look into your file further & be in contact with you over these issues so we can assist you in getting this resolved. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3646792 Review #3646792 is a subjective opinion of poster.
Location
Goshen, Indiana
Loss
$1000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Slow rise roller shade

Good evening. I own a 2021, 429 raptor. My bedroom slow rise roller shade will not stay down. It does rise slowly as desired. My dealer is 150 miles from my location. Can arrangements be made to ship me a new one with a return shipping label included? Thank you Jim
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1 comment
#2183357

Good Morning, Keystone RV has recently reviewed your post. If you are within your one year warranty we do have a DIY program where we can send out parts to our customers that are able to do their own small installations/repairs without going to a dealership.

In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 9am - 5pm & Fridays 9am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you!

ID
#3578972 Review #3578972 is a subjective opinion of poster.
Location
Greenwich, New York
Preferred solution
Let the company propose a solution

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