filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

We purchased a new Keystone Raptor Toy Hauler 428SP in August 2018 from Camping World of Myrtle Beach. We made two trips with the RV and at the end of the last trip I went on the roof to check the top of the slides for debris before retracting them I noticed bubbles in the roofing material on the slide tops. At the end of the trip when I brought the RV in for additional warranty work I reported the bubbles to the dealer. The service manager informed me that he requested that Keystone under warranty replace the slide motor assembly's (3) and install new roof material on all (3) slides. Keystone's reply was to install drip pans under all motors and to patch roofs. I told the dealer the that repair was unacceptable. He suggested that I call Keystone myself. I spoke with two representive's at Keystone the first said I needed no repairs and the second said drip pans and patches!!! I advised both representative's that their type of repair was unacceptable I asked the second representative where do we go from here and he said I had to call my dealer!!! I have done some research and found out that Keystone has known about this problem since 2017 and continued to install these motor assembly's on there slides!!! Keystone started to use Norco motor Bal-Accuslide assembly's on their slides that leaked oil or grease past the seal. So instead of discontinuing the use of this motor they opted to continue to install them!!! Now that slide roof tops are damaged from this, they want everyone to accept these patches instead of replacing the roof. My feeling is that the patch is a temporary repair that will last long enough to get them past the one year warranty!!! I spoke to roofers that said the roof material they use should last 15 to20 years!!! I have been reading different forums and I realize that Keystone has replaced motor assembly's and roofs on some RV's!!! Keystone wants you to believe that the term they like to use about the patches is "meets industry standards" should make us happy with the repair!!! My question is who sets the standard Keystone!!!
I would just like for everybody to know that it's TRUE, you do indeed get what you pay for. I mean, what's better than paying tens of THOUSANDS of dollars of your hard earned money for something that's going to repeatedly let you down?! Their furnaces will continue to surprise you, waking you up in the middle of the night to see your own breath! Their customer service? Absolutely no help! Dont like living in below freezing temperatures with no heat? That's fine, because you can take your wonderful new mortgage to a dealership where its bound to sit for days on end waiting for warranty approval work and for parts. But wait theres more!!! In the mean time you just lost your home that your using for work or play (neither in which I would reccomend), and will have to find a place to stay. Which I would love to add, is incredibly easy and convenient when you work 6, 12 hour days every week. keep up the GOOD WORK keystone! Last but not least I would just like to mention that this is the WORST purchase anyone could ever make.....EVER.Thank you for reading!
I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
82 comments
I noticed that the top of my brown endcap has a greyish color to it. I called a dealer,and they said that Keystone RV is having problems with the paint, and that it is oxidizing. I have noticed SEVERAL RV's identical to mine, having the same problem. Since there are...
View full review
Anonymous
#1706181

I have a 2017 Impact with fading paint issue. The paint is fading on the whole trailer. Keystone should be forced to do all the repaints.

Author
Location
Cincinnati, Ohio
Loss
$2200
Review #523584 is a subjective opinion of poster.
Featured
24 comments
Keystone Rv - 2012 Outback Fading Front cap
Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they say it is out of warranty. This is the second cap that has been replaced on the trailer. The first...
View full review
Anonymous
#1511300

Yes keystone failed on this issue really bad if I had the money I would park this pos at there door step.

Author
Location
Amarillo, Texas
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
Review #617028 is a subjective opinion of poster.
1 comment
3.4
Details
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
Keystone Rv - Didn’t get exactly what we saw at RV show!
At delivery of our 2019 30RLS, I noticed the cheaper stairs, not the nice, sturdy stairs we were promised. The manager said it would cost $1,200 more and I showed him the photo from the show, he said it was just an example....no, it was promised when we asked! Then, we...
View full review
Anonymous
#1682756

Update: Mike Thompson RV is about 75 miles from us, we cannot simply jump in the car and drive over there when they don’t return our calls. So, me be everything but shy, I con...

Author
Location
Corona, California
Pros
  • Caesar
  • Getting out of dealership after 5 hours
Cons
  • Poor craftsmanship
  • Delivery of model features different than promised
  • Tech installed unneeded plate on pin n nearly ruined rv n hitch
Reason of review
Not as described
Preferred solution
Let the company propose a solution
Tags
  • Hvac Ducting Not Connected
Review #1393211 is a subjective opinion of poster.
0 comments
2.0
Details
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
Keystone Rv - 2016 Keystone Passport GT Ultra Lite 3220BH
I purchased a 2016 Keystone Passport GT Ultra Lite in Sept-2015, and my family and I have used the camper for only 2 summers right here in Michigan. The 1st. year: (2016) my wife and I noticed water leakage in one side of the closets in the master bedroom, so I took...
View full review
Author
Pros
  • Layout and floor plan of the rv
  • Trailer tows nicely
  • Looks good
Cons
  • Front and rear delamanation
  • Quality
Reason of review
Bad quality
Review #1267386 is a subjective opinion of poster.
10 comments
2.6
Details
Keystone Rv - Moldy issue
Keystone Rv - Moldy issue
Keystone Rv - Moldy issue
Keystone Rv - Moldy issue
Our camper was closed up over the winter. We came up to drop off stuff that we had purchased Christmas to find the rug at the sliding door soaked with water running out of it. Further inspection was cabinet was ruined, water at refrigerator, both end tables at sofa had...
View full review
SpiritualHermitCrab
#1695972

They say they have done all the warranty work but they have not checked the wails where water has been, even where the mold is beside it, nor go into the bathroom and check fl...

Author
Pros
  • Camper
Cons
  • Are not considerate
Reason of review
Poor customer service
Loss
$47500
Tags
  • Keystone Complaints
Review #1540151 is a subjective opinion of poster.
14 comments
My wife and I bought a 2012 Montana 3750 FL brand new in December 2011. I was a Sales Manager for the largest RV dealership in the state of Colorado and a previous to that a Service Manager so I have been around the block a time or two. We had many little issues with...
View full review
Anonymous
#1570989

Which brand would you recommend?

Author
Location
Los Angeles, California
Review #487883 is a subjective opinion of poster.
Featured
8 comments
3.0
Details
I have a 2014 Laredo, that I purchased new. Early last year I noticed a soft spot in the floor. After failing to have the company, or my insurance be willing to do something about it, I decided to have a look to see if I could fix what I was hoping would be a small...
View full review
Anonymous
#1696863

I've been told that there are two happy days in the life of an RV owner : the day you take delivery and the day it gets towed away forever.

Author
Reason of review
Bad quality
Review #1516204 is a subjective opinion of poster.
Featured
0 comments
2.3
Details
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
Keystone Rv - 2011 Keystone Springdale Corrosion
I have a 2011 Keystone Springdale 29 RLS travel trailer and found corrosion holes about 2 inches from the roof and about 2 feet from the front of the camper on the right hand side, also on the right hand side near the front there is corrosion starting to peel the...
View full review
Author
Location
Lafayette, Louisiana
Cons
  • Quality
Reason of review
Bad quality
Loss
$12000
Preferred solution
Let the company propose a solution
Review #888291 is a subjective opinion of poster.
2 comments
2.0
Details
Keystone Rv - Disappointed in very poor craftsmanship
Keystone Rv - Disappointed in very poor craftsmanship
Keystone Rv - Disappointed in very poor craftsmanship
Keystone Rv - Disappointed in very poor craftsmanship
I bought a brand new travel trailer for my kids and I for Christmas ‘17. We were so excited - we had been wanting to make the purchase for years. However, I have had nothing but negative experiences with my purchase and am very concerned about the quality and integrity...
View full review
thinwater
#1664485

You guys, SADLY, are SCREWED !! Keystone will do NOTHING for you ! Their customer service is NON-EXISTENT !!! Let this be a lesson to anyone thinking about Keystone. DON'T DO ...

Author
Reason of review
Damaged or defective
Review #1197311 is a subjective opinion of poster.
1 comment
2.1
Details
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
Keystone Rv - Sloppy workmanship and worse customer service
I bought a new 2015 Keystone RV Fuzion 371 fifth wheel this fall. Before I even got it parked at home, the front slide had a cable fall off and the slide and cable broke. This happened because the retainers for the cable (simple rubber grommet) were not properly...
View full review
Anonymous
#1094048

It sounds like you were in a rush to pick up your new unit and maybe took it that day. Every reputable RV dealer does a very comprehensive PDI to ensure every item works and f...

Author
Location
Spokane Valley, Washington
Pros
  • Floor layout
Cons
  • Poor quality control
  • Warranty service
  • Poor customer service
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
Review #746779 is a subjective opinion of poster.