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Pissed Consumer Interviews ?
I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
I noticed that the top of my brown endcap has a greyish color to it. I called a dealer,and they said that Keystone RV is having problems with the paint, and that it is oxidizing. I have noticed SEVERAL RV's identical to mine, having the same problem. Since there are...Read more
Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they say it is out of warranty. This is the second cap that has been replaced on the trailer. The first...Read more
My wife and I bought a 2012 Montana 3750 FL brand new in December 2011. I was a Sales Manager for the largest RV dealership in the state of Colorado and a previous to that a Service Manager so I have been around the block a time or two. We had many little issues with...Read more
I purchased my 2016 Montana high country 5th wheel right off the showroom and I paid cash I have had such horrible problems first of all the weldinding on my bump out wall came undone and my wall bump out partially collapsed keystone made me take it to Paul evert in...Read more
I didn't like
- Poor construction
- Workmanship they do not stand behind there trailers
At delivery of our 2019 30RLS, I noticed the cheaper stairs, not the nice, sturdy stairs we were promised. The manager said it would cost $1,200 more and I showed him the photo from the show, he said it was just an example....no, it was promised when we asked! Then, we...Read more
- Getting out of dealership after 5 hours
I didn't like
- Tech installed unneeded plate on pin n nearly ruined rv n hitch
- Poor craftsmanship
- Delivery of model features different than promised
I purchased a 2016 Keystone Passport GT Ultra Lite in Sept-2015, and my family and I have used the camper for only 2 summers right here in Michigan. The 1st. year: (2016) my wife and I noticed water leakage in one side of the closets in the master bedroom, so I took...Read more
- Layout and floor plan of the rv
- Outside kitchen
- Trailer tows nicely
I didn't like
- Front and rear delamanation
The rubber roof detached within the first 18 months of ownership while driving down the highway. Keystone denied the warranty claim citing lack of maintenance. Insurance claim was made for $7,000. Repairs were done and in our first time driving down the highway, the...Read more
My wife and I traded in our 2008 18ft. travel trailer in Feb. of 2010 for a brand new 2010 Keystone Laredo 303TG 30 ft. travel trailer with two slides. I work for a traveling construction company and spend 3-4 months minimum in my camper each year. We discovered soon...Read more
I bought a brand new travel trailer for my kids and I for Christmas ‘17. We were so excited - we had been wanting to make the purchase for years. However, I have had nothing but negative experiences with my purchase and am very concerned about the quality and integrity...Read more
Please listen to all of the reviews you see. I bought a 2015 mountaineer 356tbf 5th wheel camper on 7-31-2015 from a local dealer after looking at the floor plan many times. Within the first year we had 20 plus items that needed repaired.... -3 of the 4 holding tank...Read more
- Layout of camper
I didn't like
- Not covering repairs under a so called warranty
- Craftsmanship and parts
- Keystoe tried many times to avoid any warranty cost
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