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Pissed Consumer Interviews ?
We purchased a new Keystone Raptor Toy Hauler 428SP in August 2018 from Camping World of Myrtle Beach. We made two trips with the RV and at the end of the last trip I went on the roof to check the top of the slides for debris before retracting them I noticed bubbles in the roofing material on the slide tops. At the end of the trip when I brought the RV in for additional warranty work I reported the bubbles to the dealer. The service manager informed me that he requested that Keystone under warranty replace the slide motor assembly's (3) and install new roof material on all (3) slides. Keystone's reply was to install drip pans under all motors and to patch roofs. I told the dealer the that repair was unacceptable. He suggested that I call Keystone myself. I spoke with two representive's at Keystone the first said I needed no repairs and the second said drip pans and patches!!! I advised both representative's that their type of repair was unacceptable I asked the second representative where do we go from here and he said I had to call my dealer!!! I have done some research and found out that Keystone has known about this problem since 2017 and continued to install these motor assembly's on there slides!!! Keystone started to use Norco motor Bal-Accuslide assembly's on their slides that leaked oil or grease past the seal. So instead of discontinuing the use of this motor they opted to continue to install them!!! Now that slide roof tops are damaged from this, they want everyone to accept these patches instead of replacing the roof. My feeling is that the patch is a temporary repair that will last long enough to get them past the one year warranty!!! I spoke to roofers that said the roof material they use should last 15 to20 years!!! I have been reading different forums and I realize that Keystone has replaced motor assembly's and roofs on some RV's!!! Keystone wants you to believe that the term they like to use about the patches is "meets industry standards" should make us happy with the repair!!! My question is who sets the standard Keystone!!!
I would just like for everybody to know that it's TRUE, you do indeed get what you pay for. I mean, what's better than paying tens of THOUSANDS of dollars of your hard earned money for something that's going to repeatedly let you down?! Their furnaces will continue to surprise you, waking you up in the middle of the night to see your own breath! Their customer service? Absolutely no help! Dont like living in below freezing temperatures with no heat? That's fine, because you can take your wonderful new mortgage to a dealership where its bound to sit for days on end waiting for warranty approval work and for parts. But wait theres more!!! In the mean time you just lost your home that your using for work or play (neither in which I would reccomend), and will have to find a place to stay. Which I would love to add, is incredibly easy and convenient when you work 6, 12 hour days every week. keep up the GOOD WORK keystone! Last but not least I would just like to mention that this is the WORST purchase anyone could ever make.....EVER.Thank you for reading!
I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
I noticed that the top of my brown endcap has a greyish color to it. I called a dealer,and they said that Keystone RV is having problems with the paint, and that it is oxidizing. I have noticed SEVERAL RV's identical to mine, having the same problem. Since there are...Read more
Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they say it is out of warranty. This is the second cap that has been replaced on the trailer. The first...Read more
My wife and I bought a 2012 Montana 3750 FL brand new in December 2011. I was a Sales Manager for the largest RV dealership in the state of Colorado and a previous to that a Service Manager so I have been around the block a time or two. We had many little issues with...Read more
I purchased my 2016 Montana high country 5th wheel right off the showroom and I paid cash I have had such horrible problems first of all the weldinding on my bump out wall came undone and my wall bump out partially collapsed keystone made me take it to Paul evert in...Read more
I didn't like
- Poor construction
- Workmanship they do not stand behind there trailers
At delivery of our 2019 30RLS, I noticed the cheaper stairs, not the nice, sturdy stairs we were promised. The manager said it would cost $1,200 more and I showed him the photo from the show, he said it was just an example....no, it was promised when we asked! Then, we...Read more
The rubber roof detached within the first 18 months of ownership while driving down the highway. Keystone denied the warranty claim citing lack of maintenance. Insurance claim was made for $7,000. Repairs were done and in our first time driving down the highway, the...Read more
I purchased a 2016 Keystone Passport GT Ultra Lite in Sept-2015, and my family and I have used the camper for only 2 summers right here in Michigan. The 1st. year: (2016) my wife and I noticed water leakage in one side of the closets in the master bedroom, so I took...Read more
- Trailer tows nicely
- Layout and floor plan of the rv
- Looks good
I didn't like
- Front and rear delamanation
We've had our 2014 Montana High Country 5th wheel for about 5 years now. Not a week goes by that something doesn't break. I've taken it in stride and just sort of fixed problems as they come up. Recently, the lower metal panel that runs the length of the slide-out...Read more
- Appearance and layout of the unit
I didn't like
- Extremely low quality of the unit inside and out
My wife and I traded in our 2008 18ft. travel trailer in Feb. of 2010 for a brand new 2010 Keystone Laredo 303TG 30 ft. travel trailer with two slides. I work for a traveling construction company and spend 3-4 months minimum in my camper each year. We discovered soon...Read more
I bought a brand new travel trailer for my kids and I for Christmas ‘17. We were so excited - we had been wanting to make the purchase for years. However, I have had nothing but negative experiences with my purchase and am very concerned about the quality and integrity...Read more
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