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I purchased a brand new keystone hideout 28 foot brand new from rv show dealer said it would be perfect. After getting home noticed numerous defects. None of the doors are installed correctly and bind or won't shut. Staples coming out all over. Furnace ducts full of sawdust and the list goes on. I haven't even had it a month. This company needs to be shut down. I have seen children do better work. I will never buy another. I contacted dealer and they could not get in for four weeks. I did not want to ruin my family trip so we have not taken in yet. To tell you the truth I don't trust them anyway. I have been a builder and mechanic for 35 years and am a protectionist. I am really pissed at myself that i didn't notice these items before I purchased. The whole point is this should never happen to anyone especially to people like myself that has worked there whole life to buy something new and it ends up being trash. I am 53 years old and it was first new toy I have ever had. Anyway shame on you keystone.
Keystone RV has a KNOWN ISSUE and is still selling them. The slideout accuators and gearboxes seep grease onto the slideout roofs causing the roof membrane to bubble up. Then when the slide out is run out it catches and pulls or tears the roof membrane. Keystones fix is to put a drip pan under the gearboxes and patch the bubbled area on the roof. How can a patch last any length of time if it is constantly being run over a slide out seal. Eventually it's going to tear or pull back up if the seal is working properly. After speaking with Keystone they said the most they would do is patch the affected area. This is a brand new camper. They should make be replacing these affected roofs and making them whole again....
On top of all the other problems we have had with this new, 6 mo old Montana HC, the kitchen sink has almost no water pressure to it at all. Both bathroom sinks, shower and toilets work fine. The washer in the faucet is not clogged, sonit has to be somewhere in the lines. The camper is perfectly level, so that's not the issue. This camper has been nothing but a bunch of problems, and Keystone/Thor could care less. They kept it the whole month of December (Camping World), and promised it would be ready when we got back in January. The did a quickie resolve on one of the issues out of 6, the rest they didn't touch, and the only one they did touch, has the same problem again. We live in the camper for now , on an away from home job, and explained this to them. We can't go just anywhere, bc we have 3 pets. Now the kitchen sink, cold and hot water, there is hardly any pressure at all. It's a nice looking camper, but, the quality is awful. Make sure you get what you pay for before dealing with these companies.
I made a list of what needed to be fixed before I purchased my new RV. I was promised everything would be fixed as the RV is under a one year bumper to bumper warranty. I took it out for the 4th of July and made another list as I found some cosmetic things that need to...Read more
Keystone Rv - Junk!
Used very little. Leaks in bathroom, slide out and master bedroom. Brackets bent under slide out causing it not to come out completely. If leveled with stabilizers, the door won't close due the weak *** frame under it. This is a 27ft piece of crap. Not even a year old. Can't take a vacation because this thing will spend it in the shop. Rving is soooo fun. B.S.
We purchased a 2018 Keystone Raptor in the fall of 2017. Brand new straight from the factory. After our first inspection, everything seemed good but when we got it home the fun began. Filling the fresh water tank for the first time I noticed the trailer belly sagging....Read more
Keystone Rv - Contvertor when out after one yr
Took it to dealer and they said it was under warranty and the cost would be a quarter of a hour labour ended up costing 360.00 could of bought the part for 200.00 what kind of rip off is this
Keystone Rv - Worst RV Dealership ever
Purchased 2018 Keystone Laredo in January 2018. Had trouble from the beginning. Never heard back from owner or any staff. Contacted Keystone and never heard back from them either.
Visually beautiful in and out. Nice stereo& DVD but not blu ray which has existed since 2006. Still parked in drive and bottom fell out of console box between recliners. Tiny short staples now reinforced with screws. Overhead cabinet framing flimsy and had to tighten...Read more
Keystone Rv - Keystone lemon
Our keystone outback has been nothing but money and junk from day one. It is not even 5 yrs old. I will never ever get another one. We are stuck with this crap. njalomo99 @ aol.com
After 2 years owning my 2016 Cougar trailer and keeping it stored in a completely covered building and using it no more that 12 times consisting of 2 & 3 day weekends the tub/shower combo has started to fade in a few isolated areas turning yellow. I contacted Keystone...Read more
I have a 2017 358FWBHS and was called by an AT&T agent a year ago (camper less than a year old at that point) complaining that my internal amplifier was broadcasting over the air and I was subject to FCC fines-daily unless I removed amp). They also told me that it was...Read more
We have a spring dale by keystone that is not yet 1 year old. Our furnace stopped working in March 2018 and we took it in to the General RV in Tampa be fixed and they tell us our fridge leaked on it and they had to Send to Keystone for warranty approval. Then received...Read more
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