Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Value for money

Having purchased our first Keystone Cougar Fifth Wheel (with having numerous other camper purchases)...I have to say get have the worst possible customer service possible giving us the run around and telling us it was built by design and will not be covered by Keystone.If we wish to modify it, it would be on our own dime.

Huge design flaw in their drain valves--Who wants to crawl 3 1/2 feet under their camper at the dump station to pull the galley grey water tank valve??? This is just one of the issues that came with our 3 week old BRAND NEW RV!!! There was also a crack in the gel coat, furnace blowing fuses and also the outside kitchen gas line quick connect that was located halfway under the camper to plug in the rear stove.

Wish we would have known headache we were getting into before purchasing!Very unhappy customers...

This person wrote the review because of poor customer service of 2015 keystone rv cougar 336bhs rv from Keystone Rv and attached photo s. Reviewer claimed that he or she wants Keystone Rv to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Keystone Rv for you to read. This information may help you with your purchase decision.

Had an Experience with Keystone Rv?

Write a review


Terms of Service
Post Comment
Elizabethtown, Kentucky, United States #1184532

Re: your furnace fuses blowing.We have a 2016 Keystone Cougar 336BHS & kept blowing furnace fuses as well.

Ended up calling the furnace manufacturer, and the technician we talked to said that the furnace should have a "slow blow" fuse, rather than a regular one. He said this is something they inform the trailer manufacturers, but that the companies don't seem to heed the advice.

Put a slow blow fuse in and haven't had it blow since.

to Anonymous #1328557

Huh!Funny we bought ours last August usednit three times and the furnace quite working after the second trip out.

They did replace it for us over the winter. So we just had it out this weekend and the furnace fuse had blown. So I was not very impressed.

I'm going to try the slow blow fuse.Thanks for the tip.

You May Also Like

Keystone Rv - So disappointed in our 2014 Keystone Springdale 311REGL travel trailer... Keystone Rv "We have had RV for 141 days. Dealer has had it in service 38 of those days and it is still in the shop. Closed vent blew off..." Read more Keystone Rv - Bad Customer Service Ever Keystone Rv "We bought a 2016 Cougar and the roof bolts came loose causing the seals to separate and water damage to the laminate on the front of our trailer and Keystone..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Keystone Rv - Keystone travel trailer Keystone Rv "We purchased a keystone 4150 from camping world in Akron Ohio. Paid over $42,000 for the trailer. We are having leaks already after the camper has seen weather for 11..." Read more Outdoors RV Timber Ridge 250RDS  not the quality you expect. Outdoors Rv "I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016. I also feel ORV misrepresents their product. Initial quality and construction..." Read more Century Communities Refusal to Fix Their Issue Century Communities "My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains..." Read more Lasership - Horrendous Lasership "Lasership messed up one of my Sephora orders, erroneously sending it from MA where I live, to Virginia, then back to MA. I didn't get it for another week, and..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more