Having purchased our first Keystone Cougar Fifth Wheel (with having numerous other camper purchases)...I have to say get have the worst possible customer service possible giving us the run around and telling us it was built by design and will not be covered by Keystone. If we wish to modify it, it would be on our own dime.
Huge design flaw in their drain valves--Who wants to crawl 3 1/2 feet under their camper at the dump station to pull the galley grey water tank valve??? This is just one of the issues that came with our 3 week old BRAND NEW RV!!! There was also a crack in the gel coat, furnace blowing fuses and also the outside kitchen gas line quick connect that was located halfway under the camper to plug in the rear stove.
Wish we would have known headache we were getting into before purchasing! Very unhappy customers...
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