Not resolved
Customer service
Product or Service Quality
1 comment

2017 cougar 33 mls bought in Canada. After taking the rv home, we had numerous repairs that needed to be done.

We were told by the dealer to make a list and book an appointment to have the issues dealt with. Some were minor but some were not. The main complaint we have is that the floor in slide out that holds loveseat and kitchen table is very weak and gives about 2 inches(or more) when we sit or step on it and slopes to the centre. We are truly concerned that we may drop through it.

Country Rv in Kelowna, BC, told us that Keystone would not warranty a repair. We then contacted Keystone directly and they informed us that the information that the dealer sent them was insufficient. We already had a 5 month vacation booked. We told Country RV what Keystone said and they said they would look again in April when we return to Canada.

Now in Arizona, not enjoying the rv like we should due to this problem. Unhappy camper

Product or Service Mentioned: Keystone Rv Rv.

Reason of review: Bad quality.

Monetary Loss: $55000.

Preferred solution: Let the company propose a solution.

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I own 1 to and wish I would of listen to people when they said keystone dont stand behind their products

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